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What Is The Manager's Job? It Is To Direct The Resources And The Efforts Of The Business Toward Opportunities For Economically Significant Results. This Sounds Trite - And It Is. But Every Analysis Of Actual Allocation Of Resources And Efforts In Business That I Have Ever Seen Or Made Showed Clearly That The Bulk Of Time, Work, Attention, And Money First Goes To Problems Rather Than To Opportunities, And, Secondly, To Areas Where Even Extraordinarily Successful Performance Will Have Minimal Impact On Results.

-Peter Drucker

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What Is The Manager's

Peter Drucker

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What Is The Manager's Job? It Is To Direct The Resources And The Efforts Of The Business Toward Opportunities For Economically Significant Results. This Sounds Trite - And It Is. But Every Analysis Of Actual Allocation Of Resources And Efforts In Business That I Have Ever Seen Or Made Showed Clearly That The Bulk Of Time, Work, Attention, And Money First Goes To Problems Rather Than To Opportunities, And, Secondly, To Areas Where Even Extraordinarily Successful Performance Will Have Minimal Impact On Results.

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Every Organization Has To Prepare For The Abandonment Of Everything It Does.

The Most Important Work Of The Executive Is To Identify The Changes That Have Already Happened. The Important Thing . . . Is To Exploit The Changes That Have Already Occurred And To Use Them As Opportunities.

Leadership Is All About Getting Results.

The Most Important, And Indeed The Truly Unique, Contribution Of Management In The 20th Century Was The Fifty-fold Increase In The Productivity Of The Manual Worker In Manufacturing. The Most Important Contribution Management Needs To Make In The 21st Century Is Similarly To Increase The Productivity Of Knowledge Work And The Knowledge Worker.

Every First-rate Editor I Have Ever Heard Of Reads, Edits And Rewrites Every Word That Goes Into His Publication.... Good Editors Are Not 'permissive'; They Do Not Let Their Colleagues Do 'their Thing'; They Make Sure That Everybody Does The 'paper's Thing.' A Good, Let Alone A Great Editor Is An Obsessive Autocrat With A Whim Of Iron, Who Rewrites And Rewrites, Cuts And Slashes, Until Every Piece Is Exactly The Way He Thinks It Should Have Been Done.

The Organization Is, Above All, Social. It Is People.

Meetings Are By Definition A Concession To Deficient Organization. For One Either Meets Or One Works.

The Basic Definition Of The Business And Of Its Purpose And Mission Have To Be Translated Into Objectives.

Human Beings Need Community. If There Are No Communities Available For Constructive Ends, There Will Be Destructive, Murderous Communities... Only The Social Sector, That Is, The Nongovernmental, Nonprofit Organization, Can Create What We Now Need, Communities For Citizens... What The Dawning 21st Century Needs Above All Is Equally Explosive Growth Of The Nonprofit Social Sector In Building Communities In The Newly Dominant Social Environment, The City.

Management Means, In The Last Analysis, The Substitution Of Thought For Brawn And Muscle, Of Knowledge For Folkways And Superstition, And Of Cooperation For Force. It Means The Substitution Of Responsibility For Obedience To Rank, And Of Authority Of Performance For The Authority Of Rank.

Results Are Obtained By Exploiting Opportunities, Not By Solving Problems.

The Company Is Not And Must Never Claim To Be Home, Family, Religion, Life Or Fate For The Individual. It Must Never Interfere In His Private Life Or His Citizenship. He Is Tied To The Company Through A Voluntary And Cancellable Employment Contract, Not Through Some Mystical Or Indissoluble Bond.

As With Every Phenomenon Of The Objective Universe, The First Step Toward Understanding Work Is To Analyze It.

Innovation Is The Specific Tool Of Entrepreneurs, The Means By Which They Exploit Change As An Opportunity For A Different Business Or A Different Service.

The Fault Is In The System And Not In The Men.

Objectives Can Be Compared To A Compass Bearing By Which A Ship Navigates. A Compass Bearing Is Firm, But In Actual Navigation, A Ship May Veer Off Its Course For Many Miles. Without A Compass Bearing, A Ship Would Neither Find Its Port Nor Be Able To Estimate The Time Required To Get There.

There Is An Unbroken Chain Of Opposition To The Introduction Of Economic Freedom And To The Capitalist Autonomy Of The Economic Sphere... In Every Case The Opposition Could Only Be Overcome - Peacefully Or By Force - Because Of The Promise Of Capitalism To Establish Equality... That This Promise Was An Illusion We All Know.

Unless A Decision Has Degenerated Into Work, It Is Not A Decision; It Is At Best A Good Intention.

Good Intentions

"the Area In Which The Executive First Encounters The Challenge Of Strength Is In Staffing. The Effective Executive Fills Positions And Promotes On The Basis Of What A Man Can Do. He Does Not Make Staffing Decisions To Minimize Weaknesses But To Maximize Strength."

What We Need Is An Entrepreneurial Society In Which Innovation And Entrepreneurship Are Normal, Steady And Continuous.

There Is Nothing So Useless As Doing Efficiently That Which Should Not Be Done At All.

The First Organization Structure In The Modern West Was Laid Down In The Canon Law Of The Catholic Church Eight Hundred Years Ago.

Quality In A Product Or Service Is Not What The Supplier Puts In. It Is What The Customer Gets Out And Is Willing To Pay For. A Product Is Not Quality Because It Is Hard To Make And Costs A Lot Of Money, As Manufacturers Typically Believe. This Is Incompetence. Customers Pay Only For What Is Of Use To Them And Gives Them Value. Nothing Else Constitutes Quality.

We Can Say With Certainty - Or 90% Probability - That The New Industries That Are About To Be Born Will Have Nothing To Do With Information.

Every Organization Must Be Prepared To Abandon Everything It Does To Survive In The Future.

Follow Effective Action With Quiet Reflection.

Business Is Society's Change Agent.

Because Its Purpose Is To Create A Customer, The Business Enterprise Has Two - And Only These Two — Basic Functions: Marketing And Innovation. Marketing And Innovation Produce Results; All The Rest Are 'costs'.

Management And Entrepreneurship Are Only Two Different Dimensions Of The Same Task. An Entrepreneur Who Does Not Learn How To Manage Will Not Last Long. A Management That Does Not Learn To Innovate Will Not Last Long.

We Have Only One Alternative: Either To Build A Functioning Industrial Society Or See Freedom Itself Disappear In Anarchy And Tyranny.

Information Is The Manager's Main Tool, Indeed The Manager's Capital, And It Is He Who Must Decide What Information He Needs And How To Use It.

There's Nothing So Useless Than Executing A Task Efficiently When It Actually Never Should Have Been Executed At All.

Spontaneity Is An Infinite Number Of Rehearsed Possibilities.

Sören Kierkegaard Has Another Answer: Human Existence Is Possible As Existence Not In Despair, As Existence Not In Tragedy; It Is Possible As Existence In Faith... Faith Is The Belief That In God The Impossible Is Possible, That In Him Time And Eternity Are One, That Both Life And Death Are Meaningful.

Miracles Are Great, But They're So Damn Unpredictable.

Of All The Decisions An Executive Makes, None Is As Important As The Decisions About People, Because They Determine The Performance Capacity Of The Organization.

Financial "synergy" Is A Will-o'-the-wisp.it Looks Good On Paper, But It Fails To Work Out In Practice.

A Fundamental Responsibility Of Leadership Is Make Sure That Everybody Knows The Mission, Understands It, Lives It.

The "non-profit" Institution Neither Supplies Goods Or Services Not Controls. Its "product" Is Neither A Pair Of Shoes Nor An Effective Regulation. Its Product Is A Changed Human Being. The Non-profit Institutions Are Human-change Agents. Their "product" Is A Cured Patient, A Child That Learns, A Young Man Or Woman Grown Into A Self-respecting Adult; A Changed Human Life Altogether.

The One To Distrust Is The Person Who Never Makes A Mistake, Never Commits A Blunder, Never Fails In What He Tries To Do. Either He Is A Phony, Or He Stays With The Safe, The Tried And The Trivial.

Here I Am, Fifty-eight, And I Still Don't Know What I'm Going To Be When I Grow Up.

The Rule Should Be To Minimize The Need For People To Get Together To Accomplish Anything.

If A Manager Spends More Than 10 Percent Of His Time On "human Relations" The Group Is Probably Too Large.

Unless We Realize That The Essence Of Nazism Is Also An Attempt To Solve A Universal Problem Of Western Civilization - That Of The Industrial Society - And That The Basic Principles On Which The Nazis Base This Attempt Are Also In No Way Confined To Germany, We Do Not Know What We Fight For Or What We Fight Against... The War Is Being Fought For The Structure Of Industrial Society - Its Basic Principles, Its Purposes, And Its Institutions.

It's Amazing How Many Things Busy People Are Doing That Never Will Be Missed.

Management And Union May Be Likened To That Serpent Of The Fables Who On One Body Had Two Heads That Fighting Each Other With Poisoned Fangs, Killed Themselves.

Business, That's Easily Defined - It's Other People's Money.

The Moment People Talk Of "implementing" Instead Of "doing," And Of "finalizing" Instead Of "finishing," The Organization Is Already Running A Fever.

Trees Die From The Top”. No One Should Ever Become A Strategist Unless He Or She Is Willing To Have His Or Her Character Serve As A Model For Subordinates

Objectives Are Not Fate; They Are Direction. They Are Not Commands; They Are Commitments. They Do Not Determine The Future; They Are A Means To Mobilize Resources And Energies Of The Business For The Making Of The Future.

If The Feudal Knight Was The Clearest Embodiment Of Society In The Early Middle Ages, And The "bourgeois" Under Capitalism, The Educated Person Will Represent Society In The Post-capitalist Society In Which Knowledge Has Become The Central Resource.

Focus On Opportunities, Not Problems.

The Subordinate's Job Is Not To Reform Or Reeducate The Boss, Not To Make Him Conform To What The Business Schools Or The Management Book Say Bosses Should Be Like. It Is To Enable A Particular Boss To Perform As A Unique Individual.

[t]hroughout The Ages To Be Educated Meant To Be Unproductive.... Our Word "school" - And Its Equivalent In All European Languages - Derives From A Greek Word Meaning "leisure.

Elephants Have A Hard Time Adapting. Cockroaches Outlive Everything.

What's Absolutely Unforgivable Is The Financial Benefit Top Management People Get For Laying Off People. There's No Excuse For It. No Justification. No Explanation. This Is Morally And Socially Unforgivable, And We'll Pay A Very Nasty Price.

They Wrongly Believe That Good Intentions Move Mountains. Bulldozers Move Mountains. But There Are Exceptions.

Leadership Is More Doing Than Dash.

One Has To Make A Decision When A Condition Is Likely To Degenerate If Nothing Is Done.

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Most Of What We Call Management Consists Of Making It Difficult For People To Get Their Work Done.

Funny Inspirational

Knowledge Has Become The Key Resource Of The World Economy.

Businesses Are Not Paid To Reform Customers. They Are Paid To Satisfy Customers.

The Leader Sees Leadership As Responsibility Rather Than As Rank And Privilege.

What The Customer Buys And Considers Value Is Never A Product. It Is Always Utility, That Is, What A Product Or A Service Does For The Customer.

If A Business Is To Be Considered A Continuous Process, Instead Of A Series Of Disjointed Stop-and-go Events, Then The Economic Universe In Which A Business Operates-and All The Major Events Within It-must Have Rhyme, Rhythm, Or Reason.

The Computer, Being A Mechanical Moron, Can Handle Only Quantifiable Data.

The Basic Economic Resource - The Means Of Production - Is No Longer Capital, Nor Natural Resources, Nor Labor. It Is And Will Be Knowledge.

We Always Remember Best The Irrelevant.

If You Want It, Measure It. If You Can't Measure It, Forget It.

Management Must Take The Lead In Making Obsolete Its Own Products And Services Rather Than Waiting For A Competitor To Do So.

The Welfare State, Which Begun In Imperial Germany For The Truly Indigent And Disabled, Has Now Become "everybody's Entitlement" And An Increasing Burden On Those Who Produce.

Teamwork Is Neither "good" Nor "desirable." It Is A Fact. Wherever People Work Together Or Play Together They Do So As A Team. Which Team To Use For What Purpose Is A Crucial, Difficult And Risky Decision That Is Even Harder To Unmake. Managements Have Yet To Learn How To Make It.

Never Ask Who's Right. Start Out By Asking What Is Right. And You Find That Out By Listening To Dissenting, Disagreeing Opinions.

The Need To Manage Oneself Is Creating A Revolution In Human Affairs.

The Great Challenge To Management Today Is To Make Productive The Tremendous New Resource, The Knowledge Worker. This, Rather Than The Productivity Of The Manual Worker, Is The Key To Economic Growth And Economic Performance In Today's Society.

Capitalism Is Being Attacked Not Because It Is Inefficient Or Misgoverned But Because It Is Cynical. And Indeed A Society Based On The Assertion That Private Vices Become Public Benefits Cannot Endure, No Matter How Impeccable Its Logic, No Matter How Great Its Benefits.

I No Longer Think That Learning How To Manage People, Especially Subordinates, Is The Most Important For Executives To Learn. I Am Teaching Above All Else, How To Manage Oneself.

Plans Are Worthless, But Planning Is Invaluable.

Project Management

The Individual Needs The Return To Spiritual Values, For He Can Survive In The Present Human Situation Only By Reaffirming That Man Is Not Just A Biological And Psychological Being But Also A Spiritual Being, That Is Creature, And Existing For The Purposes Of His Creator And Subject To Him.

Most Executives Have Learned That What One Postpones, One Actually Abandons ... Timing Is A Most Important Element In The Success Of Any Effort. To Do Five Years Later What Would Have Been Smart To Do Five Years Earlier, Is Almost A Sure Recipe For Frustration And Failure.

Teaching Is The Only Major Occupation Of Man For Which We Have Not Yet Developed Tools That Make An Average Person Capable Of Competence And Performance. In Teaching We Rely On The 'naturals,' The Ones Who Somehow Know How To Teach.

Marketing And Innovation Produce Results; All The Rest Are Costs.

In Most Organizations, The Bottleneck Is At The Top Of The Bottle.

Innovation Requires Us To Systematically Identify Changes That Have Already Occurred In A Business - In Demographics, In Values, In Technology Or Science - And Then To Look At Them As Opportunities. It Also Requires Something That Is Most Difficult For Existing Companies To Do: To Abandon Rather Than Defend Yesterday.

We No Longer Even Understand The Question Whether Change Is By Itself Good Or Bad, ...we Start Out With The Axiom That It Is The Norm. We Do Not See Change As Altering The Order... We See Change As Being Order Itself - Indeed The Only Order We Can Comprehend Today Is A Dynamic, A Moving, A Changing One.

The Effective Executive Knows That It Is Easier To Raise The Performance Of One Leader Than It Is To Raise The Performance Of A Whole Mass. She Therefore Makes Sure She Puts Into The Leadership Position, Into The Standard-setting, The Performance-making Position The Person Who Has The Strength To Do The Outstanding Pacesetting Job. This Always Requires Focus On The One Strength Of A Person And Dismissal Of Weaknesses As Irrelevant Unless They Hamper The Full Deployment Of The Available Strength.

Not To Innovate Is The Single Largest Reason For The Decline Of Existing Organizations. Not To Know How To Manage Is The Single Largest Reason For The Failure Of New Ventures.

Successful Careers Are Not Planned. They Develop When People Are Prepared For Opportunities Because They Know Their Strengths, Their Method Of Work, And Their Values. Knowing Where One Belongs Can Transform An Ordinary Person - Hardworking And Competent But Otherwise Mediocre - Into An Outstanding Performer.

Working With People Is Difficult, But Not Impossible.

Our Job In Life Is To Make A Positive Difference, Not Prove We're Right.

Leadership Is Lifting A Person's Vision To High Sights, The Raising Of A Person's Performance To A Higher Standard, The Building Of A Personality Beyond Its Normal Limitations.

Fortunately Or Unfortunately, The One Predictable Thing In Any Organization Is The Crisis. That Always Comes. That's When You Do Depend On The Leader: The Job Of The Leader Is To Build An Organization That Is Battle-ready, That Has High Morale, That Knows How To Behave, That Trusts Itself, And Where People Trust One Another.

Charisma Becomes The Undoing Of Leaders. It Makes Them Inflexible, Convinced Of Their Own Infallibility, Unable To Change

Education Can No Longer Be The Sole Property Of The State.

In The Managerial Organization, The Top People Sit In Judgment; In The Innovative Organization It Is Their Job To Encourage Ideas, No Matter How Unripe Or Crude.

Marketing Is Not Only Much Broader Than Selling, It Is Not A Specialized Activity At All. It Encompasses The Entire Business. It Is The Whole Business Seen From The Point Of View Of Its Final Result, That Is, From The Customer's Point Of View.

Leadership Is Not Rank, Privileges, Title Or Money. It Is Responsibility.

The Strength Of The Computer Lies In Its Being A Logic Machine. It Does Precisely What It Is Programed To Do. This Makes It Fast And Precise. It Also Makes It A Total Moron; For Logic Is Essentially Stupid.

Communication Is Always "propaganda." The Emitter Always Wants "to Get Something Across."

If You're Not Living Life On The Edge, You're Taking Up Too Much Space. The Best Way To Predict The Future Is To Create It.

Most Organizations Staff Their Problems & Starve Their Opportunities.

There Is A Great Need For A New Approach, New Methods And New Tools In Teaching, Man's Oldest And Most Reactionary Craft. There Is Great Need For A Rapid Increase In The Productivity Of Learning. There Is, Above All, Great Need For Methods That Will Make The Teacher Effective And Multiply His Or Her Efforts And Competence. Teaching Is, In Fact, The Only Traditional Craft In Which We Have Not Yet Fashioned The Tools That Make An Ordinary Person Capable Of Superior Performance. In This Respect, Teaching Is Far Behind Medicine, Where The Tools First Became Available A Century Or More Ago.

Every Single Social And Global Issue Of Our Day Is A Business Opportunity In Disguise.

An Organization Belongs On A Sick List When Promotion Becomes More Important To Its People Than Accomplishment Of Their Job They Are In. It Is Sick When It Is More Concerned With Avoiding Mistakes Than With Taking Risks, With Counteracting The Weaknesses Of Its Members Than With Building On Their Strength. But It Is Sick Also When "good Human Relations" Become More Important Than Performance And Achievement.

The New Always Looks So Puny-so Unpromising-next To The Reality Of The Massive, Ongoing Business.

The Dilemma Of Modern Society: The Conflict Between The Need For Capital Formation At A High Rate And The Popular Condemnation Of Interest And Dividends As "unearned Income" And "capitalist," If Not As Sinful And Wicked.

[entrepreneurship] Is By No Means Hunch Or Gamble. But It Also Is Not Precisely Science. Rather, It Is Judgment.

Entrepreneurship

Innovative Efforts Should Never Report To Line Managers Charged With Responsibility For Ongoing Operations. The New Project Is An Infant And Will Remain One For The Foreseeable Future, And Infants Belong In The Nursery. The 'adults', That Is, The Executives In Charge Of Existing Businesses Or Products Will Have Neither The Time Nor Understanding For The Infant.

A Man Should Never Be Appointed Into A Managerial Position If His Vision Focuses On People's Weaknesses Rather Than On Their Strengths.

I Have Been Saying For Many Years That We Are Using The Word 'guru' Only Because 'charlatan' Is Too Long To Fit Into A Headline.

There Is The Risk You Cannot Afford To Take, And There Is The Risk You Cannot Afford Not To Take.

In A Rural Society Communities Are "given" For The Individual. Community Is A Fact, Whether Family Or Religion, Social Class Or Caste.

The Enterprise Can Fulfill Its Human And Social Functions Only If It Prospers As A Business.

Successful People Know They Need To Get Many Things Done-and Done Effectively. Therefore, They Concentrate Their Time And Energy On Doing One Thing At A Time-and On Doing First Things Firs.

Success In The Knowledge Economy Comes To Those Who Know Themselves - Their Strengths, Their Values, And How They Best Perform.

Business Has Only Two Basic Functions - Marketing And Innovation.

Knowledge Is Power, Which Is Why People Who Had It In The Past Often Tried To Make A Secret Of It. In Post-capitalism, Power Comes From Transmitting Information To Make It Productive, Not From Hiding It.

Leaders Grow; They Are Not Made.

Concentration Is The Key To Economic Results. No Other Principle Of Effectiveness Is Violated As Constantly Today As The Basic Principle Of Concentration.... Our Motto Seems To Be, "let's Do A Little Bit Of Everything."

To Succeed In This New World, We Will Have To Learn, First, Who We Are. Few People, Even Highly Successful People, Can Answer The Questions, Do You Know What You're Good At? Do You Know What You Need To Learn So That You Get The Full Benefit Of Your Strengths? Few Have Even Asked Themselves These Questions.

Ideas Are Cheap And Abundant; What Is Of Value Is The Effective Placement Of Those Ideas Into Situations That Develop Into Action.

Everything Requires Time. It Is The Only Truly Universal Condition. All Work Takes Place In Time And Uses Up Time. Yet Most People Take For Granted This Unique, Irreplaceable, And Necessary Resource. Nothing Else, Perhaps, Distinguishes Effective Executives As Much As Their Tender Loving Care Of Time.

The Person Who Will Make The Greatest Contribution To A Company Is The Mature Person-and You Cannot Have Maturity If You Have No Life Or Interest Outside The Job.

Trust Is Congruence Between What You Say And What You Do.

In The Next Economic Downturn There Will Be An Outbreak Of Bitterness And Contempt For The Supercorporate Chieftains Who Pay Themselves Millions. In Every Major Economic Downturn In Us History The Villains Have Been The Heroes During The Preceding Boom.

In All Recorded History There Has Not Been One Economist Who Has Had To Worry About Where The Next Meal Would Come From.

A Superior Who Works On His Own Development Sets An Almost Irresistible Example.

There Are No Creeds In Mathematics.

To Arrive At The Definition Of The Problem He Must Begin By Finding The 'critical Factor'. This Is The Element (or Elements) In The Situation That Has To Be Changed Before Anything Else Can Be Changed, Moved, Acted Upon.

Entrepreneurs Believe That Profit Is What Matters Most In A New Enterprise. But Profit Is Secondary. Cash Flow Matters Most.

Leadership Is Defined By Results Not Attributes.

Replace Your Pursuit Of Success With The Pursuit Of Contribution.

The Most Important Contribution Management Needs To Make In The 21st Century Is ... To Increase The Productivity Of Knowledge Work And The Knowledge Worker

Knowledge Workers

No Single Piece Of Macroeconomic Advice Given By The Experts To Their Government Has Ever Had The Results Predicted.

We Do Not Need More Laws . No Country Suffers From A Shortage Of Laws. We Need A New Model .

Don't Solve Problems. Pursue Opportunities.

More Business Decisions Occur Over Lunch And Dinner Than At Any Other Time, Yet No Mba Courses Are Given On The Subject.

We Can't Make People Better By Trying To Eliminate Their Weaknesses, But We Can Help Then Perform Better By Building On Their Strengths.

Innovation Is The Specific Instrument Of Entrepreneurship. The Act That Endows Resources With A New Capacity To Create Wealth.

No Financial Man Will Ever Understand Business Because Financial People Think A Company Makes Money. A Company Makes Shoes, And No Financial Man Understands That. They Think Money Is Real. Shoes Are Real.

Planning Is Actually Incompatible With An Entrepreneurial Society And Economy. Planning Is The Kiss Of Death Of Entrepreneurship.

Entrepreneurship

..there Is Need For A Person To Be Generally Educated. Otherwise You Shrivel Up Much Too Soon. Whether This Means Reading The Bible (i Read The New Testament Every Few Years) Or Reading The Great 19th Century Novelists (the Greatest And Shrewdest Judge Of People And Of Society Who Ever Lived), Or Classical Philosophy (which I Cannot Read-it Puts Me To Sleep Immediately), Or History (which Is Secondary). What Matters Is That The Knowledge Worker, By The Time He Or She Reaches Middle Age, Has Developed And Nourished A Human Being Rather Than A Tax Accountant Or A Hydraulic Engineer.

Salvation By Society Failed The Most Where It Promised The Most, In The Communist Countries. But It Also Failed In The West. Practically No Government Program Enacted Since The 1950s In The Western World - Or In The Communist Countries - Has Been Successful.

Increasingly, Politics Is Not About "who Gets What, When, How" But About Values, Each Of Them Considered To Be Absolute. Politics Is About "the Right To Life"...it Is About The Environment. It Is About Gaining Equality For Groups Alleged To Be Oppressed...none Of These Issues Is Economic. All Are Fundamentally Moral.

Shoes Are Real. Money Is An End Result.

Everybody Has Accepted By Now That Change Is Unavoidable. But That Still Implies That Change Is Like Death And Taxes - It Should Be Postponed As Long As Possible And No Change Would Be Vastly Preferable. But In A Period Of Upheaval, Such As The One We Are Living In, Change Is The Norm.

The World Political System Is Till Based On The Concept Of The National Sovereign State. For The First Time Therefore, In Three Hundred Years Economy And Sovereignty Are Becoming Divorced From Each Other.

Accept The Fact That We Have To Treat Almost Anybody As A Volunteer.

Our Most Important Education System Is In The Employees' Own Organization.

Balance Sheets Are Meaningless. Our Accounting Systems Are Still Based On The Assumption That 80% Of Costs Are Manual Labor.

What We Are Good At Comes Easy, And We Believe That Unless It Comes Hard, It Can't Be Very Good.

For The Social Ecologist Language Is Not "communication." It Is Not Just "message." It Is Substance. It Is The Cement That Holds Humanity Together. It Creates Community And Communication. ...social Ecologists Need Not Be "great" Writers; But They Have To Be Respectful Writers, Caring Writers.

It's More Important To Do The Right Thing Than To Do Things Right.

The Pertinent Question Is Not How To Do Things Right - But How To Find The Right Things To Do, And To Concentrate Resources And Efforts On Them.

Pertinent Questions

I Have No Interest In Celebrities. If All The Superrich Disappeared, The World Economy Would Not Even Notice. The Superrich Are Irrelevant To The Economy.

Ideas Are Like Frog Eggs: You've Got To Lay A Thousand To Hatch One.

We Will Have To Learn To Lead People Rather Then To Contain Them.

I'm Better About Things Than About People. I'm More Interested In People, But I'm Better At Ideas.

The Most Valuable Assets Of A 20th-century Company Were Its Production Equipment. The Most Valuable Assets Of A 21st-century Institution, Whether Business Or Nonbusiness, Will Be Its Knowledge, Workers, And Their Productivity.

Knowledge Workers

[management] Has Authority Only As Long As It Performs.

(waste = Loss): The First Rule Of Business Is To Survive And The Guiding Principle Of Business Economics Is Not The Maximisation Of Profit, It Is The Avoidance Of Loss

Guiding Principles

Company Cultures Are Like Country Cultures. Never Try To Change One. Try, Instead, To Work With What You've Got.

Production Is Not The Application Of Tools To Materials, But Logic To Work.

Nothing Else, Perhaps, Distinguishes Effective Executives As Much As Their Tender Loving Care Of Time.

Time Management

An Established Company Which, In An Age Demanding Innovation, Is Not Able To Innovation, Is Doomed To Decline And Extinction.

The True Business Of Every Company Is To Make And Keep Customers.

Efficiency, Which Is Doing Things Right, Is Irrelevant Until You Work On The Right Things.

Listening (the First Competence Of Leadership) Is Not A Skill, It Is A Discipline. All You Have To Do Is Keep Your Mouth Shut.

Efficiency Is Doing Better What Is Already Being Done.

Follow Effective Action With Quiet Reflection. From The Quiet Reflection Will Come Even More Effective Action.

Defending Yesterday Is Far More Risky Than Making Tomorrow.

The Most Effective Way To Manage Change Is To Create It.

That The Government's Power Under The Taft-hartley Act To Stop A Strike By Injunction So Clearly Strengthens The Hand Of The Employer-even Though It Is Used Only When A Strike Threatens The National Health, Welfare, Or Safety-is A Grave Blemish And Explains Much Of Union Resistance To The Act.

Your First And Foremost Job As A Leader Is To Take Charge Of Your Own Energy And Then Help To Orchestrate The Energy Of Those Around You.

As To The Idea That Advertising Motivates People, Remember The Edsel.

You Can't Manage What You Don't Measure.

For The First Four Years, No New Enterprise Produces Profits. Even Mozart Didn't Start Writing Music Until He Was Four.

One Does Not "manage" People. The Task Is To Lead People.

Unless The Power Of The Corporation Can Be Organized On An Accepted Principle Of Legitimacy, It Will Be Taken Over By A Central Government

What Is The Major Problem? It Is Fundamentally The Confusion Between Effectiveness And Efficiency That Stands Between Doing The Right Things And Doing Things Right. There Is Surely Nothing Quite So Useless As Doing With Great Efficiency What Should Not Be Done At All.

Succession Planning Often Results In The Selection Of A Weaker Representation Of Yourself.

The Arts Alone Give Direct Access To Experience. To Eliminate Them From Education - Or Worse, To Tolerate Them As Cultural Ornaments - Is Antieducational Obscurantism. It Is Foisted On Us By The Pedants And Snobs Of Hellenistic Greece Who Considered Artistic Performance Fit Only For Slaves.

People Alone Of All The Resources Can Grow And Develop.

It Is Better To Pick The Wrong Priority Than None At All.

Until We Can Manage Time, We Can Manage Nothing Else.

It’s Up To You To Carve Out Your Place, To Know When To Change Course, And To Keep Yourself Engaged And Productive During A Work Life That May Span Some 50 Years.

Now That Knowledge Is Taking The Place Of Capital As The Driving Force In Organizations Worldwide, It Is All Too Easy To Confuse Data With Knowledge And Information Technology With Information.

In The Western Tradition, We Have Focused On Teaching As A Skill And Forgotten What Socrates Knew: Teaching Is A Gift, Learning Is A Skill.

I Think The Growth Industry Of The Future In This Country And The World Will Soon Be The Continuing Education Of Adults. ...i Think The Educated Person Of The Future Is Somebody Who Realizes The Need To Continue To Learn. That Is The New Definition And It Is Going To Change The World We Live In And Work In.

Strategic Planning Is The Continuous Process Of Making Present Entrepreneurial (risk-taking) Decisions Systematically And With The Greatest Knowledge Of Their Futurity; Organizing Systematically The Efforts Needed To Carry Out These Decisions; And Measuring The Results Of These Decisions Against The Expectations Through Organized, Systematic Feedback.

Education Gives You Neither Experience Nor Wisdom.

The Single Most Important Thing To Remember About Any Enterprise Is That Results Exist Only On The Outside.the Result Of A Business Is A Satisfied Customer. The Result Of A Hospital Is A Satisfied Patient. The Result Of A School Is A Student Who Has Learned Something And Puts It To Work Ten Years Later. Inside An Enterprise There Are Only Costs.

Vision Without Execution Is Delusion. The Joy Is In The Results

It Is Easier To Raise The Performance Of One Leader Than It Is To Raise The Performance Of A Whole Mass.

The Best Way To Predict The Future Is To Create It.

Society, Community, Family Are All Conserving Institutions. They Try To Maintain Stability And To Prevent, Or At Least Slow Down, Change. But The Organization Of The Post-capitalist Society Of Organizations Is A Destabilizer. Because Its Function Is To Put Knowledge To Work - On Tools, Processes, And Products; On Work; On Knowledge Itself - It Must Be Organized For Constant Change.

Use Feedback Analysis To Identify Your Strengths. Then Go To Work On Improving Your Strengths. Identify And Eliminate Bad Habits That Hinder The Full Development Of Your Strengths. Figure Out What You Should Do And Do It. Finally, Decide What You Should Not Do.

As A Rule We Perceive What We Expect To Perceive... The Unexpected Is Usually Not Received At All.

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