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Innovation Requires Us To Systematically Identify Changes That Have Already Occurred In A Business - In Demographics, In Values, In Technology Or Science - And Then To Look At Them As Opportunities. It Also Requires Something That Is Most Difficult For Existing Companies To Do: To Abandon Rather Than Defend Yesterday.

-Peter Drucker

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Innovation Requires Us To

Peter Drucker

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Innovation Requires Us To Systematically Identify Changes That Have Already Occurred In A Business - In Demographics, In Values, In Technology Or Science - And Then To Look At Them As Opportunities. It Also Requires Something That Is Most Difficult For Existing Companies To Do: To Abandon Rather Than Defend Yesterday.

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The First Step Toward Making The Worker Achieving Is To Make Work Productive.

To Make The Future Demands Courage. It Demands Work. But It Also Demands Faith.

Most Organizations Staff Their Problems & Starve Their Opportunities.

In The Knowledge Economy Everyone Is A Volunteer, But We Have Trained Our Managers To Manage Conscripts.

An Effective Executive Builds On Strengths - Their Own Strengths, The Strengths Of Superiors, Colleagues, Subordinates, And On The Strength Of The Situation.

In The Western Tradition, We Have Focused On Teaching As A Skill And Forgotten What Socrates Knew: Teaching Is A Gift, Learning Is A Skill.

If A Government Commission Had Worked On The Horse, You Would Have The First Horse That Could Operate Its Knee Joint In Both Directions. The Trouble Is It Couldn't Have Stood Up.

Trees Die From The Top”. No One Should Ever Become A Strategist Unless He Or She Is Willing To Have His Or Her Character Serve As A Model For Subordinates

Nobody Can Predict The Future; The Idea Is To Have A Firm Grasp Of The Present.

Once A Year Ask The Boss, "what Do I Or My People Do That Helps You To Do Your Job?" And "what Do I Or My People Do That Hampers You?"

Management Means, In The Last Analysis, The Substitution Of Thought For Brawn And Muscle, Of Knowledge For Folkways And Superstition, And Of Cooperation For Force. It Means The Substitution Of Responsibility For Obedience To Rank, And Of Authority Of Performance For The Authority Of Rank.

Successful Careers Are Not Planned. They Develop When People Are Prepared For Opportunities Because They Know Their Strengths, Their Method Of Work, And Their Values. Knowing Where One Belongs Can Transform An Ordinary Person - Hardworking And Competent But Otherwise Mediocre - Into An Outstanding Performer.

The Aim Of Marketing Is To Make Selling Superfluous.

The Only Things That Evolve By Themselves In An Organization Are Disorder, Friction And Malperformance.

Don't Take On Things You Don't Believe In And That You Yourself Are Not Good At. Learn To Say No. Effective Leaders Match The Objective Needs Of Their Company With The Subjective Competencies. As A Result, They Get An Enormous Amount Of Things Done Fast.

A Manager Is Responsible For The Application And Performance Of Knowledge.

We No Longer Even Understand The Question Whether Change Is By Itself Good Or Bad, ...we Start Out With The Axiom That It Is The Norm. We Do Not See Change As Altering The Order... We See Change As Being Order Itself - Indeed The Only Order We Can Comprehend Today Is A Dynamic, A Moving, A Changing One.

...because Knowledge Rapidly Deteriorates Unless It Is Used Constantly, Maintaining Within An Organization An Activity That Is Used Only Intermittently Guarantees Incompetence.

Successful Leaders Don't Start Out Asking, 'what Do I Want To Do?' They Ask, 'what Needs To Be Done?' Then They Ask, 'of Those Things That Would Make A Difference, Which Are Right For Me?'

Follow Effective Action With Quiet Reflection.

Work Is A Process, And Any Process Needs To Be Controlled. To Make Work Productive, Therefore, Requires Building The Appropriate Controls Into The Process Of Work.

An Organization Which Just Perpetuates Today's Level Of Vision, Excellence, And Accomplishment Has Lost The Capacity To Adapt.

Time Is The Scarcest Resource And Unless It Is Managed Nothing Else Can Be Managed.

The Person Who Will Make The Greatest Contribution To A Company Is The Mature Person-and You Cannot Have Maturity If You Have No Life Or Interest Outside The Job.

[the Masses] ... Must Turn Their Hopes Toward A Miracle. In The Depths Of Their Despair Reason Cannot Be Believed, Truth Must Be False, And Lies Must Be Truth. "higher Bread Prices," "lower Bread Prices," "unchanged Bread Prices" Have All Failed. The Only Hope Lies In A Kind Of Bread Price Which Is None Of These, Which Nobody Has Ever Seen Before, And Which Belies The Evidence Of One's Reason.

You Must Accept That If The Computer Is A Tool, It Is The Job Of Tool User To Know What To Use It For.

Every Enterprise Is Learning And Teaching Institution. Training And Development Must Be Built Into It On All Levels, Training And Development That Never Stop.

Businesses Are Not Paid To Reform Customers. They Are Paid To Satisfy Customers.

The Job Of A Professional Manager Is Not To Like People. It Is Not To Change People. It Is To Put Their Strengths To Work.

Our Society Has Become An Employee Society.

People Who Need Certainty Are Unlikely To Make Good Entrepreneurs.

The Postwar [wwii] Gi Bill Of Rights - And The Enthusiastic Response To It On The Part Of America's Veterans - Signaled The Shift To The Knowledge Society. Future Historians May Consider It The Most Important Event Of The Twentieth Century. We Are Clearly In The Midst Of This Transformation; Indeed, If History Is Any Guide, It Will Not Be Completed Until 2010 Or 2020. But Already It Has Changed The Political, Economic And Moral Landscape Of The World.

Important Events

The Great Mystery Isn't That People Do Things Badly But That They Occasionally Do A Few Things Well. The Only Thing That Is Universal Is Incompetence. Strength Is Always Specific! Nobody Ever Commented, For Example, That The Great Violinist Jascha Heifetz Probably Couldn't Play The Trumpet Very Well.

It Takes Far Less Energy To Move From First-rate Performance To Excellence Than It Does To Move From Incompetence To Mediocrity.

Your First And Foremost Job As A Leader Is To Take Charge Of Your Own Energy And Then Help To Orchestrate The Energy Of Those Around You.

The Critical Question Is Not "how Can I Achieve?" But "what Can I Contribute?"

The Talk You Hear About Adapting To Change Is Not Only Stupid, It's Dangerous. The Only Way You Can Manage Change Is To Create It.

It's More Important To Do The Right Thing Than To Do Things Right.

Trying To Predict The Future Is Like Trying To Drive Down A Country Road At Night With No Lights While Looking Out The Back Window.

If War Production Should Remain The Only Way Out Of A Long-term Depression, Industrial Society Would Be Reduced To The Choice Between Suicide Through Total War Or Suicide Through Total Depression.

As A Manager You're Paid To Be Uncomfortable. If You're Comfortable, It's A Sure Sign You're Doing Things Wrong.

You Can't Manage Knowledge.knowledge Is Between Two Ears And Only Between Two Ears.

Success? Odd As It Seems, You Will Achieve The Greates Results In Business And Career If You Drop The Word 'achievement' From Your Vocabulary And Replace It With 'contribution'.

We Do Not Need More Laws . No Country Suffers From A Shortage Of Laws. We Need A New Model .

Shoes Are Real. Money Is An End Result.

People In Any Organization, Including Bureaucrats And Politicians, Are Always Attached To The Obsolete; The Obsolescent; The Things That Should Have Worked But Didn't; The Things That Once Were Productive And No Longer Are.

To Satisfy The Customer Is The Mission And Purpose Of Every Business.

Whenever You See A Successful Business, Someone Once Made A Courageous Decision.

There Are No Creeds In Mathematics.

The Greatest Challenge To Organizations Is The Balance Between Continuity And Change. You Need Both. At Different Times, The Balance Is Slightly More Over Here, Or Slightly More Over There, But You Need Both. And Balance Is Basically The Greatest Task In Leadership. Organizations Have To Have Continuity, And Yet If There Is Not Enough New Challenge, Not Enough Change, They Become Empty Bureaucracies, Awfully Fast.

That The Government's Power Under The Taft-hartley Act To Stop A Strike By Injunction So Clearly Strengthens The Hand Of The Employer-even Though It Is Used Only When A Strike Threatens The National Health, Welfare, Or Safety-is A Grave Blemish And Explains Much Of Union Resistance To The Act.

That People Even In Well Paid Jobs Choose Ever Earlier Retirement Is A Severe Indictment Of Our Organizations - Not Just Business, But Government Service, The Universities. These People Don't Find Their Jobs Interesting.

It’s Up To You To Carve Out Your Place, To Know When To Change Course, And To Keep Yourself Engaged And Productive During A Work Life That May Span Some 50 Years.

Strategy Is A Commodity, Execution Is An Art.

Fortunately Or Unfortunately, The One Predictable Thing In Any Organization Is The Crisis. That Always Comes. That's When You Do Depend On The Leader: The Job Of The Leader Is To Build An Organization That Is Battle-ready, That Has High Morale, That Knows How To Behave, That Trusts Itself, And Where People Trust One Another.

To Be Effective, Every Knowledge Worker, And Especially Every Executive, Therefore Needs To Dispose Of Time In Fairly Large Chunks. To Have Small Dribs And Drabs Of Time At His Disposal Will Not Be Sufficient Even If The Total Is An Impressive Number Of Hours.

Knowledge Workers

Conductors Do Not Know How The Oboe Does Its Work, But They Know What The Oboe Should Contribute.

The Race For Quality Has No Finish Line - So Technically, It's More Like A Death March. Efficiency Is Doing Things Right; Effectiveness Is Doing The Right Things.

There Is A Point Of Complexity Beyond Which A Business Is No Longer Manageable.

Growth That Adds Volume Without Improving Productivity Is Fat. Growth That Diminishes Productivity Is Cancer.

As With Every Phenomenon Of The Objective Universe, The First Step Toward Understanding Work Is To Analyze It.

Large Organizations Cannot Be Versatile. A Large Organization Is Effective Through Its Mass Rather Than Through Its Agility. Fleas Can Jump Many Times Their Own Height, But Not An Elephant.

A Success That Has Outlived Its Usefulness May, In The End, Be More Damaging Than Failure.

One Cannot Manage Change. One Can Only Be Ahead Of It.

The Company Is Not And Must Never Claim To Be Home, Family, Religion, Life Or Fate For The Individual. It Must Never Interfere In His Private Life Or His Citizenship. He Is Tied To The Company Through A Voluntary And Cancellable Employment Contract, Not Through Some Mystical Or Indissoluble Bond.

The Single Most Important Thing To Remember About Any Enterprise Is That There Are No Results Inside Its Walls. The Result Of A Business Is A Satisfied Customer.

Do Not Believe That It Is Very Much Of An Advance To Do The Unnecessary Three Times As Fast.

Do First Things First, And Second Things Not At All.

Plans Are Worthless, But Planning Is Invaluable.

Project Management

Through Systematic Terror, Through Indoctrination, Through Systematic Manipulation Of Stimulus, Reward, And Punishment, We Can Today Break Man And Convert Him Into Brute Animal... The First Step Toward Survival Is Therefore To Make Government Legitimate Again By Attempting To Deprive It Of These Powers... By International Action To Ban Such Powers.

Until We Can Manage Time, We Can Manage Nothing Else.

The Need To Manage Oneself Is Creating A Revolution In Human Affairs.

Any Time I Have Seen Someone Accomplishing Something Magnificent, They Have Been A Monomaniac With A Mission. A Single-minded Individual With A Passion.

The Building Of A Personality Beyond Its Normal Limitations.

It Is More Productive To Convert An Opportunity Into Results Than To Solve A Problem - Which Only Restores The Equilibrium Of Yesterday.

Innovation Is The Specific Tool Of Entrepreneurs, The Means By Which They Exploit Change As An Opportunity For A Different Business Or A Different Service. It Is Capable Of Being Presented As A Discipline, Capable Of Being Learned, Capable Of Being Practiced. Entrepreneurs Need To Search Purposefully For The Sources Of Innovation, The Changes And Their Symptoms That Indicate Opportunities For Successful Innovation. And They Need To Know And To Apply The Principles Of Successful Innovation.

Every Single Social And Global Issue Of Our Day Is A Business Opportunity In Disguise.

Plans Are Only Good Intentions Unless They Immediately Degenerate Into Hard Work.

The Dilemma Of Modern Society: The Conflict Between The Need For Capital Formation At A High Rate And The Popular Condemnation Of Interest And Dividends As "unearned Income" And "capitalist," If Not As Sinful And Wicked.

Production Is Not The Application Of Tools To Materials, But Logic To Work.

But Innovation Is More Than A New Method. It Is A New View Of The Universe, As One Of Risk Rather Than Of Chance Or Of Certainty. It Is A New View Of Man's Role In The Universe; He Creates Order By Taking Risks. And This Means That Innovation, Rather Than Being An Assertion Of Human Power, Is An Acceptance Of Human Responsibility.

Profit Is Not The Purpose Of A Business, But Rather The Test Of Its Validity

Effective Innovations Start Small. They Are Not Grandiose. They Try To Do One Specific Thing.

You Cannot Predict The Future, But You Can Create It.

In Todays Economy, The Most Important Resource Is No Longer Labor, Capital Or Land; It Is Knowledge

A Primary Task Of Management In The Developed Countries In The Decades Ahead Will Be To Make Knowledge Productive.

The Leader Of The Past Was A Person Who Knew How To Tell. The Leader Of The Future Will Be A Person Who Knows How To Ask.

Knowledge Is Power, Which Is Why People Who Had It In The Past Often Tried To Make A Secret Of It. In Post-capitalism, Power Comes From Transmitting Information To Make It Productive, Not From Hiding It.

In The Managerial Organization, The Top People Sit In Judgment; In The Innovative Organization It Is Their Job To Encourage Ideas, No Matter How Unripe Or Crude.

The Problem In My Life And Other People's Lives Is Not The Absence Of Knowing What To Do But The Absence Of Doing It.

There Is Every Indication That The Period Ahead Will Be An Innovative One, One Of Rapid Change In Technology , Society , Economy , And Institutions .

The World Economy Is Not Yet A Community--not Even An Economic Community...yet The Existence Of The "global Shopping Center" Is A Fact That Cannot Be Undone. The Vision Of An Economy For All Will Not Be Forgotten Again.

Objectives Are Not Commands; They Are Commitments.

The Experience Of The Human Race Indicates Strongly That The Only Person In Abundant Supply Is The Universal Incompetent.

Brilliant Men Are Often Strikingly Ineffectual. They Fail To Realize That The Brilliant Insight Is Not By Itself Achievement. They Never Have Learned That Insights Become Effectiveness Only Through Hard Systematic Work.

No Organization Can Depend On Genius; The Supply Is Always Scarce And Unreliable. It Is The Test Of An Organization To Make Ordinary People Perform Better Than They Seem Capable Of, To Bring Out Whatever Strength There Is In Its Members, And To Use Each Person's Strength To Help All The Other Members Perform.

We Can Say With Certainty - Or 90% Probability - That The New Industries That Are About To Be Born Will Have Nothing To Do With Information.

The New Information Technology... Internet And E-mail... Have Practically Eliminated The Physical Costs Of Communications.

The Real Achiever Do One Thing At A Time.

One Thing At A Time

One Does Not "manage" People. The Task Is To Lead People.

Miracles Are Great, But They're So Damn Unpredictable.

Because Its Purpose Is To Create A Customer, The Business Enterprise Has Two - And Only These Two — Basic Functions: Marketing And Innovation. Marketing And Innovation Produce Results; All The Rest Are 'costs'.

Knowledge Has Become The Key Resource Of The World Economy.

"value Added" Is A Meaningless Concept For A Retail Business , For A Bank, For A Life Insurance Company, And For Any Other Business Which Is Not Primarily Engaged In Manufacturing.

Insurance Companies

Knowledge Has To Be Improved, Challenged, And Increased Constantly, Or It Vanishes.

The Entrepreneur Always Searches For Change, Responds To It, And Exploits It As An Opportunity.

Nothing Is Less Productive Than To Make More Efficient What Should Not Be Done At All.

Procrastination

Productive Life

Education Can No Longer Be The Sole Property Of The State.

Checking The Results Of A Decision Against Its Expectations Shows Executives What Their Strengths Are, Where They Need To Improve, And Where They Lack Knowledge Or Information.

Information Knowledge

Unless The Power Of The Corporation Can Be Organized On An Accepted Principle Of Legitimacy, It Will Be Taken Over By A Central Government

There Are Two Types Of People In The Business Community: Those Who Produce Results And Those Who Give You Reasons Why They Didn't.

Quality Of Character Doesn't Make A Leader, But The Lack Of It Flaws The Entire Process.

Replace Your Pursuit Of Success With The Pursuit Of Contribution.

We Can Ill Afford To Have Activities Conducted As "non-profit," That Is, As Activities That Devour Capital Rather Than Form It, If They Can Be Organized As Activities That Form Capital, As Activities That Make A Profit.

When Henry Ford Said, "the Customer Can Have A Car In Any Color As Long As It's Black," He Was Not Joking.

Working With People Is Difficult, But Not Impossible.

The Better A Man Is, The More Mistakes He Will Make, For The More New Things He Will Try. I Would Never Promote To A Top-level Job A Man Who Was Not Making Mistakes...otherwise He Is Sure To Be Mediocre.

Leadership Is Lifting A Person's Vision To High Sights, The Raising Of A Person's Performance To A Higher Standard, The Building Of A Personality Beyond Its Normal Limitations.

Vision Without Execution Is Delusion. The Joy Is In The Results

[entrepreneurship] Is By No Means Hunch Or Gamble. But It Also Is Not Precisely Science. Rather, It Is Judgment.

Entrepreneurship

The Next Thing To Be Said About What Long-range Planning Is Not, Is That It Does Not Deal With Future Decisions. It Deals With The Futurity Of Present Decisions. Decisions Exist Only In The Present. The Question That Faces The Long-range Planner Is Not What We Should Do Tomorrow.

I Think The Growth Industry Of The Future In This Country And The World Will Soon Be The Continuing Education Of Adults. ...i Think The Educated Person Of The Future Is Somebody Who Realizes The Need To Continue To Learn. That Is The New Definition And It Is Going To Change The World We Live In And Work In.

There Are Just Two Questions To Ask To Attain Success In Business: First, "what Business Am I In?" Second, "how's Business?"

Business Success

Entrepreneurs Believe That Profit Is What Matters Most In A New Enterprise. But Profit Is Secondary. Cash Flow Matters Most.

I No Longer Think That Learning How To Manage People, Especially Subordinates, Is The Most Important For Executives To Learn. I Am Teaching Above All Else, How To Manage Oneself.

Understanding Our Strengths, Articulating Our Values, Knowing Where We Belong -- These Are Also Essential To Addressing One Of The Great Challenges Of Organizations: Improving The Abysmally Low Productivity Of Knowledge Workers.

Business Is Society's Change Agent.

Inside An Organization There Are Only Cost Centers. The Only Profit Center Is A Customer Whose Check Has Not Bounced.

An Established Company Which, In An Age Demanding Innovation, Is Not Able To Innovation, Is Doomed To Decline And Extinction.

It Is Easier To Raise The Performance Of One Leader Than It Is To Raise The Performance Of A Whole Mass.

To Survive And Succeed, Every Organization Will Have To Turn Itself Into A Change Agent

Adequacy Is The Enemy Of Excellence.

[t]hroughout The Ages To Be Educated Meant To Be Unproductive.... Our Word "school" - And Its Equivalent In All European Languages - Derives From A Greek Word Meaning "leisure.

I Have Been Saying For Many Years That We Are Using The Word 'guru' Only Because 'charlatan' Is Too Long To Fit Into A Headline.

Marketing And Innovation Produce Results; All The Rest Are Costs.

Technology Is Not About Tools, It Deals With How Man Works.

A Superior Who Works On His Own Development Sets An Almost Irresistible Example.

When It Rains Manna From Heaven, Some People Put Up An Umbrella. Others Reach For A Big Spoon.

Absolute Size By Itself Is No Indicator Of Success And Achievement, Let Alone Of Managerial Competence. Being The Right Size Is.

It Is Willingness Of People To Give Of Themselves Over And Above The Demands Of The Job That Distinguishes The Great From The Merely Adequate.

What We Need Is An Entrepreneurial Society In Which Innovation And Entrepreneurship Are Normal, Steady And Continuous.

To Improve Communications, Work Not On The Utter, But The Recipient.

Managers Are Agents Of Transformation, Converting The Workforce In Developed Countries From One Of Manual Workers To One Of Highly Educated Knowledge Workers.

Knowledge Workers

Never Ask Who's Right. Start Out By Asking What Is Right. And You Find That Out By Listening To Dissenting, Disagreeing Opinions.

Listening Is Not A Skill; It Is A Discipline.

Leadership Is More Doing Than Dash.

A Business Is Not Defined By Its Name, Statutes, Or Articles Of Incorporation. It Is Defined By The Business Mission. Only A Clear Definition Of The Mission And Purpose Of The Organization Makes Possible Clear And Realistic Business Objectives.

My Greatest Strength As A Consultant Is To Be Ignorant And Ask A Few Questions.

Asking Questions

Ignorant Masses

Asking Too Many Questions

The Strength Of The Computer Lies In Its Being A Logic Machine. It Does Precisely What It Is Programed To Do. This Makes It Fast And Precise. It Also Makes It A Total Moron; For Logic Is Essentially Stupid.

In The Next Economic Downturn There Will Be An Outbreak Of Bitterness And Contempt For The Supercorporate Chieftains Who Pay Themselves Millions. In Every Major Economic Downturn In Us History The Villains Have Been The Heroes During The Preceding Boom.

The Most Effective Way To Manage Change Is To Create It.

Everybody Has Accepted By Now That Change Is Unavoidable. But That Still Implies That Change Is Like Death And Taxes - It Should Be Postponed As Long As Possible And No Change Would Be Vastly Preferable. But In A Period Of Upheaval, Such As The One We Are Living In, Change Is The Norm.

Knowledge Is Information That Changes Something Or Somebody - Either By Becoming Grounds For Actions, Or By Making An Individual (or An Institution) Capable Of Different Or More Effective Action.

Salvation By Society Failed The Most Where It Promised The Most, In The Communist Countries. But It Also Failed In The West. Practically No Government Program Enacted Since The 1950s In The Western World - Or In The Communist Countries - Has Been Successful.

Tomorrow Always Arrives. It Is Always Different. And Even The Mightiest Company Is In Trouble If It Has Not Worked On The Future. Being Surprised By What Happens Is A Risk That Even The Largest And Richest Company Cannot Afford, And Even The Smallest Business Need Not Run.

Knowledge People And Service People Learn The Most When They Teach .

We Now Accept The Fact That Learning Is A Lifelong Process Of Keeping Abreast Of Change. And The Most Pressing Task Is To Teach People How To Learn.

We Can't Make People Better By Trying To Eliminate Their Weaknesses, But We Can Help Then Perform Better By Building On Their Strengths.

Knowledge Is Being Applied To Knowledge Itself. It Is Now Fast Becoming The One Factor In Production, Sidelining Both Capital And Labour.

An Employer Has No Business With A Man's Personality... The Task Is Not To Change Personality, But To Enable A Person To Achieve And To Perform.

Management By Objective Works - If You Know The Objectives. Ninety Percent Of The Time You Don't.

No Other Area Offers Richer Opportunities For Successful Innovation Than The Unexpected Success.

What's Absolutely Unforgivable Is The Financial Benefit Top Management People Get For Laying Off People. There's No Excuse For It. No Justification. No Explanation. This Is Morally And Socially Unforgivable, And We'll Pay A Very Nasty Price.

..there Is Need For A Person To Be Generally Educated. Otherwise You Shrivel Up Much Too Soon. Whether This Means Reading The Bible (i Read The New Testament Every Few Years) Or Reading The Great 19th Century Novelists (the Greatest And Shrewdest Judge Of People And Of Society Who Ever Lived), Or Classical Philosophy (which I Cannot Read-it Puts Me To Sleep Immediately), Or History (which Is Secondary). What Matters Is That The Knowledge Worker, By The Time He Or She Reaches Middle Age, Has Developed And Nourished A Human Being Rather Than A Tax Accountant Or A Hydraulic Engineer.

Don't Solve Problems. Pursue Opportunities.

An Organization Belongs On A Sick List When Promotion Becomes More Important To Its People Than Accomplishment Of Their Job They Are In. It Is Sick When It Is More Concerned With Avoiding Mistakes Than With Taking Risks, With Counteracting The Weaknesses Of Its Members Than With Building On Their Strength. But It Is Sick Also When "good Human Relations" Become More Important Than Performance And Achievement.

If General Perception Changes From Seeing The Glass As 'half-full' To Seeing It As 'half Empty' There Are Major Innovative Opportunities.

Mother Teresa's Numerical Results Were Not Her Greatest Contribution. Instead, She Made The World-and Especially India-conscious Of Compassion.

Trust Is Congruence Between What You Say And What You Do.

There Is One Qualification The Manager Cannot Acquire But Must Bring To The Task. It Is Not Genius; It Is Character.

In A Rural Society Communities Are "given" For The Individual. Community Is A Fact, Whether Family Or Religion, Social Class Or Caste.

I Would Hope That American Managers-indeed, Managers Worldwide-continue To Appreciate What I Have Been Saying Almost From Day One: That Management Is So Much More Than Exercising Rank And Privilege, That It Is Much More Than "making Deals." Management Affects People And Their Lives.

Executives Do Many Things In Addition To Making Decisions. But Only Executives Make Decisions. The First Managerial Skill Is, Therefore, The Making Of Effective Decisions.

It's Amazing How Many Things Busy People Are Doing That Never Will Be Missed.

Every Organization Has To Prepare For The Abandonment Of Everything It Does.

We've Spent The Last 30 Years Focusing On The T In It, And We'll Spend The Next 30 Years Focusing On The I.

Do The Right Things Instead Of Trying To Do Everything Right.

The Computer Actually May Have Aggravated Management's Degenerative Tendency To Focus Inward On Costs.

The Individual Is The Central, Rarest, Most Precious Capital Resource Of Our Society.

No Matter How Deeply Wedded One May Be To The Free Enterprise System (and I, For One, Am Wedded For Life), One Has To Accept The Need For Positive Government; One Has To Consider Government Action On A Sizable Scale As Desirable Rather Than As A Necessary Evil.

Unless We Realize That The Essence Of Nazism Is Also An Attempt To Solve A Universal Problem Of Western Civilization - That Of The Industrial Society - And That The Basic Principles On Which The Nazis Base This Attempt Are Also In No Way Confined To Germany, We Do Not Know What We Fight For Or What We Fight Against... The War Is Being Fought For The Structure Of Industrial Society - Its Basic Principles, Its Purposes, And Its Institutions.

Sören Kierkegaard Has Another Answer: Human Existence Is Possible As Existence Not In Despair, As Existence Not In Tragedy; It Is Possible As Existence In Faith... Faith Is The Belief That In God The Impossible Is Possible, That In Him Time And Eternity Are One, That Both Life And Death Are Meaningful.

The Manager Is A Servant. His Master Is The Institution He Manages And His First Responsibility Must Therefore Be To It.

The Only Thing We Know About The Future Is That It Will Be Different.

Change Is The Norm; Unless An Organization Sees That Its Task Is To Lead Change, That Organization Will Not Survive.

The Fundamental Reality For Every Worker, From Sweeper To Executive Vice-president, Is The Eight Hours Or So That He Spends On The Job. In Our Society Of Organizations, It Is The Job Through Which The Great Majority Has Access To Achievement, To Fulfillment, And To Community.

Accept The Fact That We Have To Treat Almost Anybody As A Volunteer.

The Basic Economic Resource - The Means Of Production - Is No Longer Capital, Nor Natural Resources, Nor Labor. It Is And Will Be Knowledge.

Communism Is Evil. Its Driving Forces Are The Deadly Sins Of Envy And Hatred.

Succession Planning Often Results In The Selection Of A Weaker Representation Of Yourself.

Communication Always Makes Demands. It Always Demands That The Recipient Become Somebody, Do Something, Believe Something. It Always Appeals To Motivation.

For The Social Ecologist Language Is Not "communication." It Is Not Just "message." It Is Substance. It Is The Cement That Holds Humanity Together. It Creates Community And Communication. ...social Ecologists Need Not Be "great" Writers; But They Have To Be Respectful Writers, Caring Writers.

Profit Is Not The Explanation, Cause, Or Rationale Of Business Behavior And Business Decisions, But The Test Of Their Validity.

Few Relationships Are As Critical To The Business Enterprise As The Relationship To The Government. Managers Have Responsibility For This Relationship As Part Of Their Responsibility To The Enterprise Itself. It Is An Area Of Social Impact Of The Business. To A Large Extent The Relationship To Government Results From What Businesses Do Or Fail To Do.

Most Americans Do Not Know What Their Strengths Are. When You Ask Them, They Look At You With A Blank Stare, Or They Respond In Terms Of Subject Knowledge, Which Is The Wrong Answer.

Leadership Is All Hype. We've Had Three Great Leaders In This Century-hitler, Stalin, And Mao.

The Fruit Of Your Work Grows On Other People's Trees

Capitalism Is Being Attacked Not Because It Is Inefficient Or Misgoverned But Because It Is Cynical. And Indeed A Society Based On The Assertion That Private Vices Become Public Benefits Cannot Endure, No Matter How Impeccable Its Logic, No Matter How Great Its Benefits.

All Earlier Pluralist Societies Destroyed Themselves Because No One Took Care Of The Common Good. They Abounded In Communities But Could Not Sustain Community, Let Alone Create It.

The Young Knowledge Worker Whose Job Is Too Small To Challenge And Test His Abilities Either Leaves Or Declines Rapidly Into Premature Middle Age, Soured, Cynical, Unproductive.

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