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Tomorrow Always Arrives. It Is Always Different. And Even The Mightiest Company Is In Trouble If It Has Not Worked On The Future. Being Surprised By What Happens Is A Risk That Even The Largest And Richest Company Cannot Afford, And Even The Smallest Business Need Not Run.

-Peter Drucker

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Tomorrow Always Arrives. It

Peter Drucker

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Tomorrow Always Arrives. It Is Always Different. And Even The Mightiest Company Is In Trouble If It Has Not Worked On The Future. Being Surprised By What Happens Is A Risk That Even The Largest And Richest Company Cannot Afford, And Even The Smallest Business Need Not Run.

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There Is The Risk You Cannot Afford To Take, And There Is The Risk You Cannot Afford Not To Take.

Without Institution There Is No Management. But Without Management There Is No Institution.

You Cannot Predict The Future, But You Can Create It.

One Has To Make A Decision When A Condition Is Likely To Degenerate If Nothing Is Done.

The Best Plan Is Only A Plan... Unless It Degerates Into Work.

Trust Is Congruence Between What You Say And What You Do.

Whenever You See A Successful Business, Someone Once Made A Courageous Decision.

Fortunately Or Unfortunately, The One Predictable Thing In Any Organization Is The Crisis. That Always Comes. That's When You Do Depend On The Leader: The Job Of The Leader Is To Build An Organization That Is Battle-ready, That Has High Morale, That Knows How To Behave, That Trusts Itself, And Where People Trust One Another.

...because Knowledge Rapidly Deteriorates Unless It Is Used Constantly, Maintaining Within An Organization An Activity That Is Used Only Intermittently Guarantees Incompetence.

What We Need Is An Entrepreneurial Society In Which Innovation And Entrepreneurship Are Normal, Steady And Continuous.

The Purpose Of A Business Is To Create A Customer.

Loyal Customers

Succession Planning Often Results In The Selection Of A Weaker Representation Of Yourself.

Customers Pay Only For What Is Of Use To Them And Gives Them Value. Nothing Else Constitutes Quality.

Yet There Is Nothing More Dangerous Than To Be Premature In Exploiting A Change In Perception.

[the Masses] ... Must Turn Their Hopes Toward A Miracle. In The Depths Of Their Despair Reason Cannot Be Believed, Truth Must Be False, And Lies Must Be Truth. "higher Bread Prices," "lower Bread Prices," "unchanged Bread Prices" Have All Failed. The Only Hope Lies In A Kind Of Bread Price Which Is None Of These, Which Nobody Has Ever Seen Before, And Which Belies The Evidence Of One's Reason.

You Cannot Prevent A Major Catastrophe, But You Can Build An Organization That Is Battle-ready, Where People Trust One Another. In Military Training, The First Rule Is To Instill Soldiers With Trust In Their Officers - Because Without Trust, They Won't Fight.

The Better A Man Is, The More Mistakes He Will Make, For The More New Things He Will Try. I Would Never Promote To A Top-level Job A Man Who Was Not Making Mistakes...otherwise He Is Sure To Be Mediocre.

Mission Defines Strategy, And Strategy Defines Structure.

Charisma Becomes The Undoing Of Leaders. It Makes Them Inflexible, Convinced Of Their Own Infallibility, Unable To Change

Trees Die From The Top”. No One Should Ever Become A Strategist Unless He Or She Is Willing To Have His Or Her Character Serve As A Model For Subordinates

That People Even In Well Paid Jobs Choose Ever Earlier Retirement Is A Severe Indictment Of Our Organizations - Not Just Business, But Government Service, The Universities. These People Don't Find Their Jobs Interesting.

Listening Is Not A Skill; It Is A Discipline.

The Most Valuable Assets Of A 20th-century Company Were Its Production Equipment. The Most Valuable Assets Of A 21st-century Institution, Whether Business Or Nonbusiness, Will Be Its Knowledge, Workers, And Their Productivity.

Knowledge Workers

Businesses Are Not Paid To Reform Customers. They Are Paid To Satisfy Customers.

Innovation Requires Us To Systematically Identify Changes That Have Already Occurred In A Business - In Demographics, In Values, In Technology Or Science - And Then To Look At Them As Opportunities. It Also Requires Something That Is Most Difficult For Existing Companies To Do: To Abandon Rather Than Defend Yesterday.

It's Amazing How Many Things Busy People Are Doing That Never Will Be Missed.

The Dilemma Of Modern Society: The Conflict Between The Need For Capital Formation At A High Rate And The Popular Condemnation Of Interest And Dividends As "unearned Income" And "capitalist," If Not As Sinful And Wicked.

The Individual Needs The Return To Spiritual Values, For He Can Survive In The Present Human Situation Only By Reaffirming That Man Is Not Just A Biological And Psychological Being But Also A Spiritual Being, That Is Creature, And Existing For The Purposes Of His Creator And Subject To Him.

True Marketing Starts...with The Customer, His Demographics, His Realities, His Needs, His Values. It Does Not Ask, "what Do We Want To Sell?" It Asks, "what Does The Customer Want To Buy?"

In Most Organizations, The Bottleneck Is At The Top Of The Bottle.

To Make A Living Is No Longer Enough. Work Also Has To Make A Life.

Management Must Take The Lead In Making Obsolete Its Own Products And Services Rather Than Waiting For A Competitor To Do So.

Management By Objective Works - If You Know The Objectives. Ninety Percent Of The Time You Don't.

Most Executives Have Learned That What One Postpones, One Actually Abandons ... Timing Is A Most Important Element In The Success Of Any Effort. To Do Five Years Later What Would Have Been Smart To Do Five Years Earlier, Is Almost A Sure Recipe For Frustration And Failure.

The Job Of A Professional Manager Is Not To Like People. It Is Not To Change People. It Is To Put Their Strengths To Work.

What People In Business Think They Know About The Customer And Market Is Likely To Be More Wrong Than Right...the Customer Rarely Buys What The Business Thinks It Sells Him.

Don't Try To Innovate For The Future. Innovate For The Present!

An Effective Executive Builds On Strengths - Their Own Strengths, The Strengths Of Superiors, Colleagues, Subordinates, And On The Strength Of The Situation.

Most Organizations Staff Their Problems & Starve Their Opportunities.

I'm Better About Things Than About People. I'm More Interested In People, But I'm Better At Ideas.

The Fruit Of Your Work Grows On Other People's Trees

Knowledge Has Become The Key Economic Resource And The Dominant-and Perhaps Even The Only-source Of Competitive Advantage.

Look Upon Every Obstacle As Part Payment Towards Your Success.

Focus On Opportunities, Not Problems.

The Leader Sees Leadership As Responsibility Rather Than As Rank And Privilege.

No Society Can Function As A Society, Unless It Gives The Individual Member Social Status And Function, And Unless The Decisive Social Power Is Legitimate.

The Organization Is, Above All, Social. It Is People.

There Is Nothing So Useless As Doing Efficiently That Which Should Not Be Done At All.

If You Want To Know What The Future Is, Be Part Of Its Development.

Leadership Is Lifting A Person's Vision To High Sights, The Raising Of A Person's Performance To A Higher Standard, The Building Of A Personality Beyond Its Normal Limitations.

If A Manager Spends More Than 10 Percent Of His Time On "human Relations" The Group Is Probably Too Large.

Miracles Are Great, But They're So Damn Unpredictable.

People Are Effective Because They Say 'no,' Because They Say, 'this Isn't For Me.'

Success In The Knowledge Economy Comes To Those Who Know Themselves - Their Strengths, Their Values, And How They Best Perform.

The Race For Quality Has No Finish Line - So Technically, It's More Like A Death March. Efficiency Is Doing Things Right; Effectiveness Is Doing The Right Things.

There Is An Unbroken Chain Of Opposition To The Introduction Of Economic Freedom And To The Capitalist Autonomy Of The Economic Sphere... In Every Case The Opposition Could Only Be Overcome - Peacefully Or By Force - Because Of The Promise Of Capitalism To Establish Equality... That This Promise Was An Illusion We All Know.

The Best Way To Predict The Future Is To Create It.

The Greatest Change In Corporate Culture - And The Way Business Is Being Conducted - May Be The Accelerated Growth Of Relationships Based... On Partnership.

Growth That Adds Volume Without Improving Productivity Is Fat. Growth That Diminishes Productivity Is Cancer.

A Business Enterprise Must Continue Beyond The Lifetime Of The Individual Or Of The Generation To Be Capable Of Producing Its Contributions To Economy And To Society.

The Only Things That Evolve By Themselves In An Organization Are Disorder, Friction And Malperformance.

Our Most Important Education System Is In The Employees' Own Organization.

Knowledge Applied Is Productivity.

Unless The Power Of The Corporation Can Be Organized On An Accepted Principle Of Legitimacy, It Will Be Taken Over By A Central Government

Business Is Society's Change Agent.

There Is Every Indication That The Period Ahead Will Be An Innovative One, One Of Rapid Change In Technology , Society , Economy , And Institutions .

Until We Can Manage Time, We Can Manage Nothing Else.

All Economic Activity Is By Definition "high Risk." And Defending Yesterday--that Is, Not Innovating--is Far More Risky Than Making Tomorrow.

Do Not Measure Your Life By Your Goals But What You Are Doing To Achieve Them.

The Fault Is In The System And Not In The Men.

An Established Company Which, In An Age Demanding Innovation, Is Not Able To Innovation, Is Doomed To Decline And Extinction.

Marketing And Innovation Produce Results; All The Rest Are Costs.

Nobody In The World Is As Good At Making Decisions As The Japanese.

Making Decisions

The Computer Is A Moron.

Thus, For Those Who Are Willing To Go Out Into The Field, To Look And To Listen, Changing Demographics Is Both A Highly Productive And A Highly Dependable Innovation Opportunity.

Your First And Foremost Job As A Leader Is To Take Charge Of Your Own Energy And Then Help To Orchestrate The Energy Of Those Around You.

The First Organization Structure In The Modern West Was Laid Down In The Canon Law Of The Catholic Church Eight Hundred Years Ago.

Knowledge Has Become The Key Resource Of The World Economy.

There Are Companies That Are Good At Improving What They're Already Doing. There Are Companies That Are Good At Extending What They're Doing. And Finally There Are Companies That Are Good At Innovation. Every Large Company Has To Be Able To Do All Three - Improve, Extend, And Innovate - Simultaneously.

No Other Area Offers Richer Opportunities For Successful Innovation Than The Unexpected Success.

Salvation By Society Failed The Most Where It Promised The Most, In The Communist Countries. But It Also Failed In The West. Practically No Government Program Enacted Since The 1950s In The Western World - Or In The Communist Countries - Has Been Successful.

A Man Should Never Be Appointed Into A Managerial Position If His Vision Focuses On People's Weaknesses Rather Than On Their Strengths.

If War Production Should Remain The Only Way Out Of A Long-term Depression, Industrial Society Would Be Reduced To The Choice Between Suicide Through Total War Or Suicide Through Total Depression.

Of All The Decisions An Executive Makes, None Is As Important As The Decisions About People, Because They Determine The Performance Capacity Of The Organization.

Teaching Is The Only Major Occupation Of Man For Which We Have Not Yet Developed Tools That Make An Average Person Capable Of Competence And Performance. In Teaching We Rely On The 'naturals,' The Ones Who Somehow Know How To Teach.

The Days Of The 'intuitive' Manager Are Numbered.

Ideas Are Like Frog Eggs: You've Got To Lay A Thousand To Hatch One.

It Does Not Matter Whether The Worker Wants Responsibility Or Not, ...the Enterprise Must Demand It Of Him.

The Question That Faces The Strategic Decision Maker Is Not What His Organisation Should Do Tomorrow. It Is, What Do We Have To Do Today To Be Ready For An Uncertain Tomorrow?

In A Few Hundred Years, When The History Of Our Time Will Be Written From A Long-term Perspective, It Is Likely That The Most Important Event Historians Will See Is Not Technology, Not The Internet, Not E-commerce. It Is An Unprecedented Change In The Human Condition. For The First Time - Literally - Substantial And Rapidly Growing Numbers Of People Have Choices. For The First Time, They Will Have To Manage Themselves. And Society Is Totally Unprepared For It.

Important Events

Loafing" Is Easy, But "leisure" Is Difficult.

Meetings Are A Symptom Of Bad Organization. The Fewer Meetings The Better.

People Who Need Certainty Are Unlikely To Make Good Entrepreneurs.

There Is The General Belief That The Corporation Income Tax Is A Tax On The "rich" And On The "fat Cats." But With Pension Funds Owning 30% Of American Large Business-and Soon To Own 50%-the Corporation Income Tax, In Effect, Eases The Load On Those In Top Income Brackets And Penalizes The Beneficiaries Of Pension Funds.

Objectives Can Be Compared To A Compass Bearing By Which A Ship Navigates. A Compass Bearing Is Firm, But In Actual Navigation, A Ship May Veer Off Its Course For Many Miles. Without A Compass Bearing, A Ship Would Neither Find Its Port Nor Be Able To Estimate The Time Required To Get There.

Managers Are The Basic And Scarcest Resource Of Any Business Enterprise.

Increasingly, Politics Is Not About "who Gets What, When, How" But About Values, Each Of Them Considered To Be Absolute. Politics Is About "the Right To Life"...it Is About The Environment. It Is About Gaining Equality For Groups Alleged To Be Oppressed...none Of These Issues Is Economic. All Are Fundamentally Moral.

The Only Real Difference Between One Organization And Another Is The Performance Of Its People.

Every Enterprise Is Learning And Teaching Institution. Training And Development Must Be Built Into It On All Levels, Training And Development That Never Stop.

Making Changes To Better Appeal To Customer Is Innovation.

Capitalism As A Social Order And As A Creed Is The Expression Of The Belief In Economic Progress As Leading Toward The Freedom And Equality Of The Individual In A Free And Open Society. Marxism Expects This Society To Result From The Abolition Of Private Profit. Capitalism Expects The Free And Equal Society To Result From The Enthronement Of Private Profit As Supreme Ruler Of Social Behavior.

The Three Most Charismatic Leaders In This Century Inflicted More Suffering On The Human Race Than Almost Any Trio In History: Hitler, Stalin, And Mao. What Matters Is Not The Leader's Charisma. What Matters Is The Leader's Mission.

Technology Is Not About Tools, It Deals With How Man Works.

The Individual Is The Central, Rarest, Most Precious Capital Resource Of Our Society.

An Executive Should Be A Realist; And No One Is Less Realistic Than The Cynic.

Because Its Purpose Is To Create A Customer, The Business Enterprise Has Two - And Only These Two — Basic Functions: Marketing And Innovation. Marketing And Innovation Produce Results; All The Rest Are 'costs'.

The Most Critical Case In A Corporation, Especially A Big One, Is When Everything Goes Well, When You Have Accomplished Your Objectives. When The Temptation Is To Work Twice As Hard Instead Of Saying, "we Have Accomplished Our Objectives, We Have To Think Again."

Too Many Leaders Try To Do A Little Bit Of 25 Things And Get Nothing Done. They Are Very Popular Because They Always Say Yes. But They Get Nothing Done.

Above All, Innovation Is Not Invention. It Is A Term Of Economics Rather Than Of Technology.

In Todays Economy, The Most Important Resource Is No Longer Labor, Capital Or Land; It Is Knowledge

There's An Enormous Number Of Managers Who Have Retired On The Job.

Don't Take On Things You Don't Believe In And That You Yourself Are Not Good At. Learn To Say No. Effective Leaders Match The Objective Needs Of Their Company With The Subjective Competencies. As A Result, They Get An Enormous Amount Of Things Done Fast.

There's Nothing So Useless Than Executing A Task Efficiently When It Actually Never Should Have Been Executed At All.

The Most Serious Mistakes Are Not Being Made As A Result Of Wrong Answers. The True Dangerous Thing Is Asking The Wrong Question.

No Single Piece Of Macroeconomic Advice Given By The Experts To Their Government Has Ever Had The Results Predicted.

Economists Talk About Profit Motive, But Nothing Motivates Modern Man More Than A Chance To Avoid Taxes!

When A Resource Is Scarce, You Increase Its Yield.

More Business Decisions Occur Over Lunch And Dinner Than At Any Other Time, Yet No Mba Courses Are Given On The Subject.

Profit Is Not The Explanation, Cause, Or Rationale Of Business Behavior And Business Decisions, But The Test Of Their Validity.

Knowledge Has To Be Improved, Challenged, And Increased Constantly, Or It Vanishes.

Strategy Is A Commodity, Execution Is An Art.

The Purpose Of An Organization Is To Enable Ordinary Humans Beings To Do Extraordinary Things.

Nobody Can Predict The Future; The Idea Is To Have A Firm Grasp Of The Present.

Almost Everybody Today Believes That Nothing In Economic History Has Ever Moved As Fast As, Or Had A Greater Impact Than, The Information Revolution. But The Industrial Revolution Moved At Least As Fast In The Same Time Span, And Had Probably An Equal Impact If Not A Greater One.

The Correct Assumption Is That What Individuals Have Learned By Age Twenty-one Will Begin To Become Obsolete Five To Ten Years Later And Will Have To Be Replaced-or At Least Refurbished-by New Learning, New Skills, New Knowledge.

The Critical Question Is Not "how Can I Achieve?" But "what Can I Contribute?"

One Reason For The Tremendous Increase In Health-care Costs In The U.s. Is Managerial Neglect Of The "hotel Services" By The People Who Dominate The Hospital, Such As Doctors And Nurses.

One Cannot Manage Change. One Can Only Be Ahead Of It.

Most Leaders Don't Need To Learn What To Do. They Need To Learn What To Stop.

Understanding Our Strengths, Articulating Our Values, Knowing Where We Belong -- These Are Also Essential To Addressing One Of The Great Challenges Of Organizations: Improving The Abysmally Low Productivity Of Knowledge Workers.

Keep Your Eye On The Task, Not On Yourself. The Task Matters, And You Are A Servant

We Spend A Lot Of Time Teaching Leaders What To Do. We Don't Spend Enough Time Teaching Leaders What To Stop. Half The Leaders I Have Met Don't Need To Learn What To Do. They Need To Learn What To Stop

People Alone Of All The Resources Can Grow And Develop.

Schools Will Change More In The Next 30 Years Than They Have Since The Invention Of The Printed Book.

Leaders Grow; They Are Not Made.

A Manager Sets Objectives - A Manager Organizes - A Manager Motivates And Communicates - A Manager, By Establishing Yardsticks, Measures - A Manager Develops People.

What Can I Contribute That Will Significantly Affect The Performance And The Results Of The Institution I Serve?

A Manager Is Responsible For The Application And Performance Of Knowledge.

Executives Do Many Things In Addition To Making Decisions. But Only Executives Make Decisions. The First Managerial Skill Is, Therefore, The Making Of Effective Decisions.

Important Decisions Are Risky. They Should Be Controversial. Acclamation Means That Nobody Has Done The Homework.

To Improve Communications, Work Not On The Utter, But The Recipient.

[t]hroughout The Ages To Be Educated Meant To Be Unproductive.... Our Word "school" - And Its Equivalent In All European Languages - Derives From A Greek Word Meaning "leisure.

Any Organisation Develops People; It Either Forms Them Or Deforms Them.

One Can Either Work Or Meet. One Cannot Do Both At The Same Time.

The Success And Ultimately The Survival Of Every Business, Large Or Small, Depends In The Last Analysis On Its Ability To Develop People. This Ability Is Not Measured By Any Of Our Conventional Yardsticks Of Economic Success; Yet, Is The Final Measurement.

Most People Think They Know What They Are Good At. They Are Usually Wrong... And Yet, A Person Can Perform Only From Strength.

You Cannot Build Performance On Weaknesses. You Can Build Only On Strengths.

There Are Only Two Things In A Business That Make Money - Innovation And Marketing, Everything Else Is Cost.

People Who Don't Take Risks Generally Make About Two Big Mistakes A Year. People Who Do Take Risks Generally Make About Two Big Mistakes A Year.

Every Single Social And Global Issue Of Our Day Is A Business Opportunity In Disguise.

Business Enterprise Is An Organ Of Society. There Is Only One Valid Definition Of Business Purpose: To Create A Customer.

All Companies Are Service Companies; Some Also Manufacture Products.

We Can't Make People Better By Trying To Eliminate Their Weaknesses, But We Can Help Then Perform Better By Building On Their Strengths.

Although He Reputedly Hated The Label Of 'guru', Peter Drucker Was, By Any Standards, The Greatest Management Guru The World Has Yet Seen. In 1996, The Mckinsey Quarterly Journal Described Him As The 'the One Guru To Whom Other Gurus Kowtow' And Robert Heller Described Him As 'the Greatest Man In The History Of Management', Praise Indeed For A Man Who Described Himself As 'just An Old Journalist'.

The Rule Should Be To Minimize The Need For People To Get Together To Accomplish Anything.

All Good Strategy Eventually Degenerates Into Work.

Rank Does Not Confer Privilege Or Give Power. It Imposes Responsibility.

Strategic Management Is Not A Box Of Tricks Or A Bundle Of Techniques. It Is Analytical Thinking And Commitment Of Resources To Action. But Quantification Alone Is Not Planning. Some Of The Most Important Issues In Strategic Management Cannot Be Quantified At All.

To Make The Future Demands Courage. It Demands Work. But It Also Demands Faith.

It Is Commonly Believed That Innovations Create Changes - But Few Ever Do. Successful Innovations Exploit Changes That Have Already Happened.

The Effective Executive Knows That It Is Easier To Raise The Performance Of One Leader Than It Is To Raise The Performance Of A Whole Mass. She Therefore Makes Sure She Puts Into The Leadership Position, Into The Standard-setting, The Performance-making Position The Person Who Has The Strength To Do The Outstanding Pacesetting Job. This Always Requires Focus On The One Strength Of A Person And Dismissal Of Weaknesses As Irrelevant Unless They Hamper The Full Deployment Of The Available Strength.

When A Subject Becomes Totally Obsolete We Make It A Required Course.

We All Have A Vast Number Of Areas In Which We Have No Talent Or Skill And Little Chance Of Becoming Even Mediocre. In Those Areas A Knowledge Workers Should Not Take On Work, Jobs And Assignments. It Takes Far More Energy To Improve From Incompetence To Mediocrity Than It Takes To Improve From First-rate Performance To Excellence.

Great Wisdom Not Applied To Action And Behavior Is Meaningless Data.

Now That Knowledge Is Taking The Place Of Capital As The Driving Force In Organizations Worldwide, It Is All Too Easy To Confuse Data With Knowledge And Information Technology With Information.

Most Innovators Are Successful To The Extent To Which They Define Risks And Confine Them.

Tomorrow Always Arrives. It Is Always Different. And Even The Mightiest Company Is In Trouble If It Has Not Worked On The Future. Being Surprised By What Happens Is A Risk That Even The Largest And Richest Company Cannot Afford, And Even The Smallest Business Need Not Run.

Results Are Obtained By Exploiting Opportunities, Not By Solving Problems.

An Organization Belongs On A Sick List When Promotion Becomes More Important To Its People Than Accomplishment Of Their Job They Are In. It Is Sick When It Is More Concerned With Avoiding Mistakes Than With Taking Risks, With Counteracting The Weaknesses Of Its Members Than With Building On Their Strength. But It Is Sick Also When "good Human Relations" Become More Important Than Performance And Achievement.

The Entrepreneur Always Searches For Change, Responds To It, And Exploits It As An Opportunity.

My Greatest Strength As A Consultant Is To Be Ignorant And Ask A Few Questions.

Asking Questions

Ignorant Masses

Asking Too Many Questions

Most Americans Do Not Know What Their Strengths Are. When You Ask Them, They Look At You With A Blank Stare, Or They Respond In Terms Of Subject Knowledge, Which Is The Wrong Answer.

All Earlier Pluralist Societies Destroyed Themselves Because No One Took Care Of The Common Good. They Abounded In Communities But Could Not Sustain Community, Let Alone Create It.

There Are Two Types Of People In The Business Community: Those Who Produce Results And Those Who Give You Reasons Why They Didn't.

The Task Of Leadership Is To Create An Alignment Of Strengths So Strong That It Makes The System's Weaknesses Irrelevant.

Business Purpose And Business Mission Are So Rarely Given Adequate Thought Is Perhaps The Most Important Cause Of Business Frustration And Failure.

"the Area In Which The Executive First Encounters The Challenge Of Strength Is In Staffing. The Effective Executive Fills Positions And Promotes On The Basis Of What A Man Can Do. He Does Not Make Staffing Decisions To Minimize Weaknesses But To Maximize Strength."

Successful Careers Are Not Planned. They Develop When People Are Prepared For Opportunities Because They Know Their Strengths, Their Method Of Work, And Their Values. Knowing Where One Belongs Can Transform An Ordinary Person - Hardworking And Competent But Otherwise Mediocre - Into An Outstanding Performer.

Knowledge Is Being Applied To Knowledge Itself. It Is Now Fast Becoming The One Factor In Production, Sidelining Both Capital And Labour.

That The Government's Power Under The Taft-hartley Act To Stop A Strike By Injunction So Clearly Strengthens The Hand Of The Employer-even Though It Is Used Only When A Strike Threatens The National Health, Welfare, Or Safety-is A Grave Blemish And Explains Much Of Union Resistance To The Act.

Vision Without Execution Is Delusion. The Joy Is In The Results

If A Business Is To Be Considered A Continuous Process, Instead Of A Series Of Disjointed Stop-and-go Events, Then The Economic Universe In Which A Business Operates-and All The Major Events Within It-must Have Rhyme, Rhythm, Or Reason.

Suppliers And Especially Manufacturers Have Market Power Because They Have Information About A Product Or A Service That The Customer Does Not And Cannot Have, And Does Not Need If He Can Trust The Brand. This Explains The Profitability Of Brands.

There Is A Point Of Complexity Beyond Which A Business Is No Longer Manageable.

There Are No Creeds In Mathematics.

If You Have Too Many Problems, Maybe You Should Get Out Of Business. There Is No Law That Says A Company Must Last Forever.

The Largest 100 Corporations Hold 25 Percent Of The Worldwide Productive Assets, Which In Turn Control 75 Percent Of International Trade And 98 Percent Of All Foreign Direct Investment.the Multinational Corporation...puts The Economic Decision Beyond The Effective Reach Of The Political Process And Its Decision-makers, National Governments.

Management And Union May Be Likened To That Serpent Of The Fables Who On One Body Had Two Heads That Fighting Each Other With Poisoned Fangs, Killed Themselves.

Since We Live In An Age Of Innovation, A Practical Education Must Prepare A Man For Work That Does Not Yet Exist And Cannot Yet Be Clearly Defined.

Work Is A Process, And Any Process Needs To Be Controlled. To Make Work Productive, Therefore, Requires Building The Appropriate Controls Into The Process Of Work.

Communication Always Makes Demands. It Always Demands That The Recipient Become Somebody, Do Something, Believe Something. It Always Appeals To Motivation.

You Must Accept That If The Computer Is A Tool, It Is The Job Of Tool User To Know What To Use It For.

The Computer Actually May Have Aggravated Management's Degenerative Tendency To Focus Inward On Costs.

The Enterprise Can Fulfill Its Human And Social Functions Only If It Prospers As A Business.

Systematic Decision Review Also Shows Executives Their Own Weaknesses, Particularly The Areas In Which They Are Simply Incompetent. In These Areas, Smart Executives Don't Make Decisions Or Take Actions. They Delegate.

Efficiency, Which Is Doing Things Right, Is Irrelevant Until You Work On The Right Things.

Morale In An Organization Does Not Mean That "people Get Along Together"; The Test Is Performance Not Conformance.

It Has Been Said, And Only Half In Jest, That A Tough, Professionally Led Union Is A Great Force For Improving Management Performance. It Forces The Manager To Think About What He Is Doing And To Be Able To Explain His Actions And Behavior.

The Fewer Data Needed, The Better The Information. And An Overload Of Information, That Is, Anything Much Beyond What Is Truly Needed, Leads To Information Blackout. It Does Not Enrich, But Impoverishes.

The First Step Toward Making The Worker Achieving Is To Make Work Productive.

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