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To Be Effective, Every Knowledge Worker, And Especially Every Executive, Therefore Needs To Dispose Of Time In Fairly Large Chunks. To Have Small Dribs And Drabs Of Time At His Disposal Will Not Be Sufficient Even If The Total Is An Impressive Number Of Hours.

-Peter Drucker

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To Be Effective, Every

Peter Drucker

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To Be Effective, Every Knowledge Worker, And Especially Every Executive, Therefore Needs To Dispose Of Time In Fairly Large Chunks. To Have Small Dribs And Drabs Of Time At His Disposal Will Not Be Sufficient Even If The Total Is An Impressive Number Of Hours.

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Knowledge Workers

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The Enterprise Can Fulfill Its Human And Social Functions Only If It Prospers As A Business.

The Computer Actually May Have Aggravated Management's Degenerative Tendency To Focus Inward On Costs.

When A Subject Becomes Totally Obsolete We Make It A Required Course.

I Have No Interest In Celebrities. If All The Superrich Disappeared, The World Economy Would Not Even Notice. The Superrich Are Irrelevant To The Economy.

The Dilemma Of Modern Society: The Conflict Between The Need For Capital Formation At A High Rate And The Popular Condemnation Of Interest And Dividends As "unearned Income" And "capitalist," If Not As Sinful And Wicked.

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By Themselves, Character And Integrity Do Not Accomplish Anything. But Their Absence Faults Everything Else.

The Leader Sees Leadership As Responsibility Rather Than As Rank And Privilege.

Everything Requires Time. It Is The Only Truly Universal Condition. All Work Takes Place In Time And Uses Up Time. Yet Most People Take For Granted This Unique, Irreplaceable, And Necessary Resource. Nothing Else, Perhaps, Distinguishes Effective Executives As Much As Their Tender Loving Care Of Time.

I Have Been Saying For Many Years That We Are Using The Word 'guru' Only Because 'charlatan' Is Too Long To Fit Into A Headline.

Systematic Change Requires A Willingness To Look On Change As An Opportunity.

It Is Better To Pick The Wrong Priority Than None At All.

We Can't Make People Better By Trying To Eliminate Their Weaknesses, But We Can Help Then Perform Better By Building On Their Strengths.

If You Want To Predict The Future Create It.

Do Not Believe That It Is Very Much Of An Advance To Do The Unnecessary Three Times As Fast.

Institutions Mistake Good Intentions For Objectives. They Say "health Care"; That's An Intention, Not An Objective.

Good Intentions

Meetings Are By Definition A Concession To Deficient Organization. For One Either Meets Or One Works.

Our Most Important Education System Is In The Employees' Own Organization.

When The Business Grows, The Person Who Founded It Is Incredibly Busy. Rapid Growth Puts An Enormous Strain On A Business. You Outgrow Your Production Facilities. You Outgrow Your Management Capabilities.

The Concept Of Profit Maximization Is, In Fact, Meaningless.

The Fundamental Reality For Every Worker, From Sweeper To Executive Vice-president, Is The Eight Hours Or So That He Spends On The Job. In Our Society Of Organizations, It Is The Job Through Which The Great Majority Has Access To Achievement, To Fulfillment, And To Community.

To Survive And Succeed, Every Organization Will Have To Turn Itself Into A Change Agent

One Cannot Hire A Hand; The Whole Man Always Comes With It.

Strategic Planning Is The Continuous Process Of Making Present Entrepreneurial (risk-taking) Decisions Systematically And With The Greatest Knowledge Of Their Futurity; Organizing Systematically The Efforts Needed To Carry Out These Decisions; And Measuring The Results Of These Decisions Against The Expectations Through Organized, Systematic Feedback.

Leadership Is Defined By Results Not Attributes.

Focus On Opportunities, Not Problems.

Decisions Of The Kind The Executive Has To Make Are Not Made Well By Acclamation. They Are Made Well Only If Based On The Clash Of Conflicting Views...the First Rule In Decision-making Is That One Does Not Make A Decision Unless There Is Disagreement.

Use Feedback Analysis To Identify Your Strengths. Then Go To Work On Improving Your Strengths. Identify And Eliminate Bad Habits That Hinder The Full Development Of Your Strengths. Figure Out What You Should Do And Do It. Finally, Decide What You Should Not Do.

Rank Does Not Confer Privilege Or Give Power. It Imposes Responsibility.

The Computer, Being A Mechanical Moron, Can Handle Only Quantifiable Data.

An Executive Should Be A Realist; And No One Is Less Realistic Than The Cynic.

Do Not Measure Your Life By Your Goals But What You Are Doing To Achieve Them.

We Live In An Age Of Unprecedented Opportunity: If You’ve Got Ambition And Smarts, You Can Rise To The Top Of Your Chosen Profession, Regardless Of Where You Started Out.

Every Organization Has To Prepare For The Abandonment Of Everything It Does.

The Most Important Contribution Management Needs To Make In The 21st Century Is ... To Increase The Productivity Of Knowledge Work And The Knowledge Worker

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In Business School Classrooms They Construct Wonderful Models Of A Non- World.

It's Amazing How Many Things Busy People Are Doing That Never Will Be Missed.

It Does Not Follow From The Separation Of Planning And Doing In The Analysis Of Work That The Planner And The Doer Should Be Two Different People. It Does Not Follow That The Industrial World Should Be Divided Into Two Classes Of People: A Few Who Decide What Is To Be Done, Design The Job, Set The Pace, Rhythm And Motions, And Order Others About; And The Many Who Do What And As They Are Told.

The Only Things That Evolve By Themselves In An Organization Are Disorder, Friction And Malperformance.

Morale In An Organization Does Not Mean That "people Get Along Together"; The Test Is Performance Not Conformance.

Adversarial Power Relationships Only Work If You Never Have To See Or Work With The Bastards Again.

Power Relationships

Tomorrow Everybody - Or Practically Everybody - Will Have Had The Education Of The Upper Class Of Yesterday, And Will Expect Equivalent Opportunities. That Is Why We Face The Problem Of Making Every Kind Of Job Meaningful And Capable Of Satisfying Every Educated Man.

Increasingly, Politics Is Not About "who Gets What, When, How" But About Values, Each Of Them Considered To Be Absolute. Politics Is About "the Right To Life"...it Is About The Environment. It Is About Gaining Equality For Groups Alleged To Be Oppressed...none Of These Issues Is Economic. All Are Fundamentally Moral.

Trees Die From The Top”. No One Should Ever Become A Strategist Unless He Or She Is Willing To Have His Or Her Character Serve As A Model For Subordinates

What's Absolutely Unforgivable Is The Financial Benefit Top Management People Get For Laying Off People. There's No Excuse For It. No Justification. No Explanation. This Is Morally And Socially Unforgivable, And We'll Pay A Very Nasty Price.

The "non-profit" Institution Neither Supplies Goods Or Services Not Controls. Its "product" Is Neither A Pair Of Shoes Nor An Effective Regulation. Its Product Is A Changed Human Being. The Non-profit Institutions Are Human-change Agents. Their "product" Is A Cured Patient, A Child That Learns, A Young Man Or Woman Grown Into A Self-respecting Adult; A Changed Human Life Altogether.

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To Satisfy The Customer Is The Mission And Purpose Of Every Business.

No Other Area Offers Richer Opportunities For Successful Innovation Than The Unexpected Success.

The Strength Of The Computer Lies In Its Being A Logic Machine. It Does Precisely What It Is Programed To Do. This Makes It Fast And Precise. It Also Makes It A Total Moron; For Logic Is Essentially Stupid.

What's Measured Improves

If The Feudal Knight Was The Clearest Embodiment Of Society In The Early Middle Ages, And The "bourgeois" Under Capitalism, The Educated Person Will Represent Society In The Post-capitalist Society In Which Knowledge Has Become The Central Resource.

No Financial Man Will Ever Understand Business Because Financial People Think A Company Makes Money. A Company Makes Shoes, And No Financial Man Understands That. They Think Money Is Real. Shoes Are Real.

Salvation By Society Failed The Most Where It Promised The Most, In The Communist Countries. But It Also Failed In The West. Practically No Government Program Enacted Since The 1950s In The Western World - Or In The Communist Countries - Has Been Successful.

Every Three Or Four Years I Pick A New Subject. It May Be Japanese Art; It May Be Economics. Three Years Of Study Are By No Means Enough To Master A Subject But They Are Enough To Understand It. So For More Than 60 Years I Have Kept Studying One Subject At A Time.

The Computer Is A Moron.

Meetings Are A Symptom Of Bad Organization. The Fewer Meetings The Better.

The Real Development I've Seen Of People In Organizations, Especially In Big Ones, Comes From Their Being Volunteers In A Nonprofit Organization - Where You Have Responsibility, You See Results, And You Quickly Learn What Your Values Are. There Is No Better Way To Understand Your Strengths And Discover Where You Belong Than To Volunteer In A Nonprofit. That Is Probably The Great Opportunity For The Social Sector - And Especially In Its Relationship To Business.

A Manager's Task Is To Make The Strengths Of People Effective And Their Weakness Irrelevant - And That Applies Fully As Much To The Manager's Boss As It Applies To The Manager's Subordinates.

Objectives Can Be Compared To A Compass Bearing By Which A Ship Navigates. A Compass Bearing Is Firm, But In Actual Navigation, A Ship May Veer Off Its Course For Many Miles. Without A Compass Bearing, A Ship Would Neither Find Its Port Nor Be Able To Estimate The Time Required To Get There.

A Business Is Not Defined By Its Name, Statutes, Or Articles Of Incorporation. It Is Defined By The Business Mission. Only A Clear Definition Of The Mission And Purpose Of The Organization Makes Possible Clear And Realistic Business Objectives.

"plastic Moments" Are Those Periods That Overlap When The Old Has Gone But The New Has Not Yet Arrived And When The Course Of History Is More Open To Being Shaped And Steered Than Any Other Time.

If A Manager Spends More Than 10 Percent Of His Time On "human Relations" The Group Is Probably Too Large.

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To Make The Future Demands Courage. It Demands Work. But It Also Demands Faith.

Never Ask Who's Right. Start Out By Asking What Is Right. And You Find That Out By Listening To Dissenting, Disagreeing Opinions.

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Education Can No Longer Be The Sole Property Of The State.

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Strong People Have Strong Weaknesses.

In All Recorded History There Has Not Been One Economist Who Has Had To Worry About Where The Next Meal Would Come From.

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The Person Who Will Make The Greatest Contribution To A Company Is The Mature Person-and You Cannot Have Maturity If You Have No Life Or Interest Outside The Job.

What Managers Decide To Stop Doing Is Often More Important Than What They Decide To Do.

The Three Most Charismatic Leaders In This Century Inflicted More Suffering On The Human Race Than Almost Any Trio In History: Hitler, Stalin, And Mao. What Matters Is Not The Leader's Charisma. What Matters Is The Leader's Mission.

When Henry Ford Said, "the Customer Can Have A Car In Any Color As Long As It's Black," He Was Not Joking.

In The Knowledge Economy Everyone Is A Volunteer, But We Have Trained Our Managers To Manage Conscripts.

You Cannot Predict The Future, But You Can Create It.

It Is Willingness Of People To Give Of Themselves Over And Above The Demands Of The Job That Distinguishes The Great From The Merely Adequate.

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"value Added" Is A Meaningless Concept For A Retail Business , For A Bank, For A Life Insurance Company, And For Any Other Business Which Is Not Primarily Engaged In Manufacturing.

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We Will Have To Learn To Lead People Rather Then To Contain Them.

Although He Reputedly Hated The Label Of 'guru', Peter Drucker Was, By Any Standards, The Greatest Management Guru The World Has Yet Seen. In 1996, The Mckinsey Quarterly Journal Described Him As The 'the One Guru To Whom Other Gurus Kowtow' And Robert Heller Described Him As 'the Greatest Man In The History Of Management', Praise Indeed For A Man Who Described Himself As 'just An Old Journalist'.

The Customer Rarely Buys What The Business Thinks It Sells Him.

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All Companies Are Service Companies; Some Also Manufacture Products.

One Can Either Work Or Meet. One Cannot Do Both At The Same Time.

Few Companies That Installed Computers To Reduce The Employment Of Clerks Have Realized Their Expectations... They Now Need More, And More Expensive Clerks Even Though They Call Them 'operators' Or 'programmers.'

As With Every Phenomenon Of The Objective Universe, The First Step Toward Understanding Work Is To Analyze It.

I'm Better About Things Than About People. I'm More Interested In People, But I'm Better At Ideas.

The Experience Of The Human Race Indicates Strongly That The Only Person In Abundant Supply Is The Universal Incompetent.

All Good Strategy Eventually Degenerates Into Work.

In The Managerial Organization, The Top People Sit In Judgment; In The Innovative Organization It Is Their Job To Encourage Ideas, No Matter How Unripe Or Crude.

The Entrepreneur Always Searches For Change, Responds To It, And Exploits It As An Opportunity.

To Arrive At The Definition Of The Problem He Must Begin By Finding The 'critical Factor'. This Is The Element (or Elements) In The Situation That Has To Be Changed Before Anything Else Can Be Changed, Moved, Acted Upon.

The Only Definition Of A Leader Is Someone Who Has Followers.

Entrepreneurship Is Neither A Science Nor An Art. It Is A Practice.

One Does Not "manage" People. The Task Is To Lead People.

No Business Can Do Everything. Even If It Has The Money, It Will Never Have Enough Good People. It Has To Set Priorities. The Worst Thing To Do Is A Little Bit Of Everything. This Makes Sure That Nothing Is Being Accomplished. It Is Better To Pick The Wrong Priority Than None At All.

To Make A Living Is No Longer Enough. Work Also Has To Make A Life.

In Todays Economy, The Most Important Resource Is No Longer Labor, Capital Or Land; It Is Knowledge

The Real Achiever Do One Thing At A Time.

One Thing At A Time

There Are Two Types Of People In The Business Community: Those Who Produce Results And Those Who Give You Reasons Why They Didn't.

The Essence Of Management Is To Make Knowledge Productive.

Some Of The Best Business And Nonprofit Ceos I've Worked With Over A Sixty-five-year Consulting Career Were Not Stereotypical Leaders. They Were All Over The Map In Terms Of Their Personalities, Attitudes, Values, Strengths, And Weaknesses.

Absolute Size By Itself Is No Indicator Of Success And Achievement, Let Alone Of Managerial Competence. Being The Right Size Is.

An Established Company Which, In An Age Demanding Innovation, Is Not Able To Innovation, Is Doomed To Decline And Extinction.

Do First Things First, And Second Things Not At All.

The Successful Person Places More Attention On Doing The Right Thing Rather Than Doing Things Right.

Mother Teresa's Numerical Results Were Not Her Greatest Contribution. Instead, She Made The World-and Especially India-conscious Of Compassion.

The Final Test Of Greatness In A Ceo Is How Well He Chooses A Successor And Whether He Can Step Aside And Let The Successor Run The Company.

In Book Subjects A Student Can Only Do A Student's Work. All That Can Be Measured Is How Well He Learns, Rather Than How Well He Performs. All He Can Show Is Promise.

The Basic Economic Resource - The Means Of Production - Is No Longer Capital, Nor Natural Resources, Nor Labor. It Is And Will Be Knowledge.

The Most Probable Assumption Is That No Currently Working 'business Theory' Will Be Valid 10 Years Hence.

Conductors Do Not Know How The Oboe Does Its Work, But They Know What The Oboe Should Contribute.

The Productivity Of Work Is Not The Responsibility Of The Worker But Of The Manager.

Planning Is Actually Incompatible With An Entrepreneurial Society And Economy. Planning Is The Kiss Of Death Of Entrepreneurship.

Entrepreneurship

Unless Commitment Is Made, There Are Only Promises And Hopes... But No Plans.

Keeping Promises

In The Modern Corporation The Decisive Power, That Of The Managers , Is Derived From No One But The Managers Themselves Controlled By Nobody And Nothing And Responsible To No One. It Is In The Most Literal Sense Unfounded, Unjustified, Uncontrolled And Irresponsible Power.

Nobody In The World Is As Good At Making Decisions As The Japanese.

Making Decisions

Human Beings Need Community. If There Are No Communities Available For Constructive Ends, There Will Be Destructive, Murderous Communities... Only The Social Sector, That Is, The Nongovernmental, Nonprofit Organization, Can Create What We Now Need, Communities For Citizens... What The Dawning 21st Century Needs Above All Is Equally Explosive Growth Of The Nonprofit Social Sector In Building Communities In The Newly Dominant Social Environment, The City.

Every Enterprise Is Learning And Teaching Institution. Training And Development Must Be Built Into It On All Levels, Training And Development That Never Stop.

Strategic Management Is Not A Box Of Tricks Or A Bundle Of Techniques. It Is Analytical Thinking And Commitment Of Resources To Action. But Quantification Alone Is Not Planning. Some Of The Most Important Issues In Strategic Management Cannot Be Quantified At All.

You Cannot Build Performance On Weaknesses. You Can Build Only On Strengths.

People Are Effective Because They Say 'no,' Because They Say, 'this Isn't For Me.'

The Single Minded Ones, The Monomaniacs, Are The Only True Achievers

But Innovation Is More Than A New Method. It Is A New View Of The Universe, As One Of Risk Rather Than Of Chance Or Of Certainty. It Is A New View Of Man's Role In The Universe; He Creates Order By Taking Risks. And This Means That Innovation, Rather Than Being An Assertion Of Human Power, Is An Acceptance Of Human Responsibility.

The Corporation Is The "master", The Employee Is The "servant". Because The Corporation Owns The Means Of Production Without Which The Employee Could Not Make A Living, The Employee Needs The Corporation More Than Vice Versa.

Success? Odd As It Seems, You Will Achieve The Greates Results In Business And Career If You Drop The Word 'achievement' From Your Vocabulary And Replace It With 'contribution'.

The Most Serious Mistakes Are Not Being Made As A Result Of Wrong Answers. The True Dangerous Thing Is Asking The Wrong Question.

If War Production Should Remain The Only Way Out Of A Long-term Depression, Industrial Society Would Be Reduced To The Choice Between Suicide Through Total War Or Suicide Through Total Depression.

I No Longer Think That Learning How To Manage People, Especially Subordinates, Is The Most Important For Executives To Learn. I Am Teaching Above All Else, How To Manage Oneself.

An Effective Executive Builds On Strengths - Their Own Strengths, The Strengths Of Superiors, Colleagues, Subordinates, And On The Strength Of The Situation.

Plans Are Only Good Intentions Unless They Immediately Degenerate Into Hard Work.

Whenever Anything Is Being Accomplished, It Is Being Done, I Have Learned, By A Monomaniac With A Mission.

...because Knowledge Rapidly Deteriorates Unless It Is Used Constantly, Maintaining Within An Organization An Activity That Is Used Only Intermittently Guarantees Incompetence.

What People In Business Think They Know About The Customer And Market Is Likely To Be More Wrong Than Right...the Customer Rarely Buys What The Business Thinks It Sells Him.

Capital Formation Is Shifting From The Entrepreneur Who Invests In The Future To The Pension Trustee Who Invests In The Past.

Every First-rate Editor I Have Ever Heard Of Reads, Edits And Rewrites Every Word That Goes Into His Publication.... Good Editors Are Not 'permissive'; They Do Not Let Their Colleagues Do 'their Thing'; They Make Sure That Everybody Does The 'paper's Thing.' A Good, Let Alone A Great Editor Is An Obsessive Autocrat With A Whim Of Iron, Who Rewrites And Rewrites, Cuts And Slashes, Until Every Piece Is Exactly The Way He Thinks It Should Have Been Done.

Adequacy Is The Enemy Of Excellence.

Here I Am, Fifty-eight, And I Still Don't Know What I'm Going To Be When I Grow Up.

An Organization Belongs On A Sick List When Promotion Becomes More Important To Its People Than Accomplishment Of Their Job They Are In. It Is Sick When It Is More Concerned With Avoiding Mistakes Than With Taking Risks, With Counteracting The Weaknesses Of Its Members Than With Building On Their Strength. But It Is Sick Also When "good Human Relations" Become More Important Than Performance And Achievement.

The Postwar [wwii] Gi Bill Of Rights - And The Enthusiastic Response To It On The Part Of America's Veterans - Signaled The Shift To The Knowledge Society. Future Historians May Consider It The Most Important Event Of The Twentieth Century. We Are Clearly In The Midst Of This Transformation; Indeed, If History Is Any Guide, It Will Not Be Completed Until 2010 Or 2020. But Already It Has Changed The Political, Economic And Moral Landscape Of The World.

Important Events

Do The Right Things Instead Of Trying To Do Everything Right.

Don't Solve Problems. Pursue Opportunities.

If You Have Too Many Problems, Maybe You Should Get Out Of Business. There Is No Law That Says A Company Must Last Forever.

Profit Is Not The Purpose Of A Business, But Rather The Test Of Its Validity

The Society Of Organizations Is New-only Seventy Years Ago Employees Were A Small Minority In Every Society.

Making Good Decisions Is A Crucial Skill At Every Level.

A Superior Who Works On His Own Development Sets An Almost Irresistible Example.

In A Rural Society Communities Are "given" For The Individual. Community Is A Fact, Whether Family Or Religion, Social Class Or Caste.

Charisma Becomes The Undoing Of Leaders. It Makes Them Inflexible, Convinced Of Their Own Infallibility, Unable To Change

It's More Important To Do The Right Thing Than To Do Things Right.

Defending Yesterday Is Far More Risky Than Making Tomorrow.

There Is No Perfect Strategic Decision. One Always Has To Pay A Price. One Always Has To Balance Conflicting Objectives, Conflicting Opinions, And Conflicting Priorities. The Best Strategic Decision Is Only An Approximation - And A Risk.

The Largest 100 Corporations Hold 25 Percent Of The Worldwide Productive Assets, Which In Turn Control 75 Percent Of International Trade And 98 Percent Of All Foreign Direct Investment.the Multinational Corporation...puts The Economic Decision Beyond The Effective Reach Of The Political Process And Its Decision-makers, National Governments.

Knowledge People And Service People Learn The Most When They Teach .

No Executive Has Ever Suffered Because His Subordinates Were Strong And Effective.

Executives Owe It To The Organization And To Their Fellow Workers Not To Tolerate Nonperforming Individuals In Important Jobs.

The Most Important Decisions In Organizations Are People Decisions, And Yet Only The Military, And Only Recently, Has Begun To Ask, "if We Assign This General To Lead This Base, What Do We Expect Him To Accomplish?"

Unless We Realize That The Essence Of Nazism Is Also An Attempt To Solve A Universal Problem Of Western Civilization - That Of The Industrial Society - And That The Basic Principles On Which The Nazis Base This Attempt Are Also In No Way Confined To Germany, We Do Not Know What We Fight For Or What We Fight Against... The War Is Being Fought For The Structure Of Industrial Society - Its Basic Principles, Its Purposes, And Its Institutions.

Universities Won't Survive. The Future Is Outside The Traditional Campus, Outside The Traditional Classroom. Distance Learning Is Coming On Fast.

And No Matter How Serious An Environmental Problem The Automobile Poses In Today's Big City, The Horse Was Dirtier, Smelled Worse, Killed And Maimed More People, And Congested The Streets Just As Much.

The Worker's Effectiveness Is Determined Largely By The Way He Is Being Managed.

The Need To Manage Oneself Is Creating A Revolution In Human Affairs.

You Can't Manage Knowledge.knowledge Is Between Two Ears And Only Between Two Ears.

Most Leaders Don't Need To Learn What To Do. They Need To Learn What To Stop.

Knowledge Applied Is Productivity.

Marketing And Innovation Produce Results; All The Rest Are Costs.

The Subordinate's Job Is Not To Reform Or Reeducate The Boss, Not To Make Him Conform To What The Business Schools Or The Management Book Say Bosses Should Be Like. It Is To Enable A Particular Boss To Perform As A Unique Individual.

The Manager Is A Servant. His Master Is The Institution He Manages And His First Responsibility Must Therefore Be To It.

It Takes Far Less Energy To Move From First-rate Performance To Excellence Than It Does To Move From Incompetence To Mediocrity.

We Have Tried To Substitute Mass For Purpose. We Have Tried To Regain Military Potency Of Defense By Making It Gigantic, Unwieldy, Complex. It Never Works.

People Who Don't Take Risks Generally Make About Two Big Mistakes A Year. People Who Do Take Risks Generally Make About Two Big Mistakes A Year.

Providing More Desirable Products, Services, And Customer Experiences Is Vital To The Continued Existence Of Any Business. And That Is Innovation.

Customer Experience

Once A Year Ask The Boss, "what Do I Or My People Do That Helps You To Do Your Job?" And "what Do I Or My People Do That Hampers You?"

Knowledge Is Power, Which Is Why People Who Had It In The Past Often Tried To Make A Secret Of It. In Post-capitalism, Power Comes From Transmitting Information To Make It Productive, Not From Hiding It.

We No Longer Even Understand The Question Whether Change Is By Itself Good Or Bad, ...we Start Out With The Axiom That It Is The Norm. We Do Not See Change As Altering The Order... We See Change As Being Order Itself - Indeed The Only Order We Can Comprehend Today Is A Dynamic, A Moving, A Changing One.

Efficiency Is Doing Better What Is Already Being Done.

Promotion Should Not Be More Important Than Accomplishment, Or Avoiding Instability More Important Than Taking The Right Risk.

There Are Just Two Questions To Ask To Attain Success In Business: First, "what Business Am I In?" Second, "how's Business?"

Business Success

The Really Important Things Are Said Over Cocktails And Are Never Done.

The New Information Technology... Internet And E-mail... Have Practically Eliminated The Physical Costs Of Communications.

The Single Most Important Thing To Remember About Any Enterprise Is That There Are No Results Inside Its Walls. The Result Of A Business Is A Satisfied Customer.

Trust Is Congruence Between What You Say And What You Do.

The Enterprise That Does Not Innovate Ages And Declines. And In A Period Of Rapid Change Such As The Present, The Decline Will Be Fast.

The Purpose Of Information Is Not Knowledge. It Is Being Able To Take The Right Action.

The Race For Quality Has No Finish Line - So Technically, It's More Like A Death March. Efficiency Is Doing Things Right; Effectiveness Is Doing The Right Things.

With Christianity, Freedom And Equality Became The Two Basic Concepts Of Europe; They Are Themselves Europe.

Elephants Have A Hard Time Adapting. Cockroaches Outlive Everything.

Company Cultures Are Like Country Cultures. Never Try To Change One. Try, Instead, To Work With What You've Got.

Most Innovators Are Successful To The Extent To Which They Define Risks And Confine Them.

The Most Effective Way To Manage Change Is To Create It.

A Fundamental Responsibility Of Leadership Is Make Sure That Everybody Knows The Mission, Understands It, Lives It.

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