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Quality In A Product Or Service Is Not What The Supplier Puts In. It Is What The Customer Gets Out And Is Willing To Pay For. A Product Is Not Quality Because It Is Hard To Make And Costs A Lot Of Money, As Manufacturers Typically Believe. This Is Incompetence. Customers Pay Only For What Is Of Use To Them And Gives Them Value. Nothing Else Constitutes Quality.
-Peter Drucker
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Quality In A Product

Peter Drucker
Quality In A Product Or Service Is Not What The Supplier Puts In. It Is What The Customer Gets Out And Is Willing To Pay For. A Product Is Not Quality Because It Is Hard To Make And Costs A Lot Of Money, As Manufacturers Typically Believe. This Is Incompetence. Customers Pay Only For What Is Of Use To Them And Gives Them Value. Nothing Else Constitutes Quality.
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Believe
Giving
Quality
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Evolve
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Decision Making
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Leader
Three
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Space
Too Much
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One Thing At A Time
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Paradox
Prophet
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Heaven
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Effectiveness
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Business
Insperational
The Ultimate Resource In Economic Development Is People. It Is People, Not Capital Or Raw Materials That Develop An Economy.
People
Raw Materials
Development
Do The Right Things Instead Of Trying To Do Everything Right.
Work
Trying
Right Thing
We Can Ill Afford To Have Activities Conducted As "non-profit," That Is, As Activities That Devour Capital Rather Than Form It, If They Can Be Organized As Activities That Form Capital, As Activities That Make A Profit.
Form
Profit
Ill
Education Can No Longer Be The Sole Property Of The State.
Education
States
Sole
Here I Am, Fifty-eight, And I Still Don't Know What I'm Going To Be When I Grow Up.
Growing Up
Eight
Here I Am
Executives Owe It To The Organization And To Their Fellow Workers Not To Tolerate Nonperforming Individuals In Important Jobs.
Jobs
Responsibility
Top Management
The Only Thing We Know About The Future Is That It Will Be Different.
Change
Wise
Future
The Great Mystery Isn't That People Do Things Badly But That They Occasionally Do A Few Things Well. The Only Thing That Is Universal Is Incompetence. Strength Is Always Specific! Nobody Ever Commented, For Example, That The Great Violinist Jascha Heifetz Probably Couldn't Play The Trumpet Very Well.
Play
People
Focus
The Knowledge We Now Consider Knowledge Proves Itself In Action. What We Now Mean By Knowledge Is Information Effective In Action, Information Focused On Results. Results Are Outside The Person, In Society And Economy, Or In The Advancement Of Knowledge Itself. To Accomplish Anything This Knowledge Has To Be Highly Specialized.
Mean
Focus
Information
We've Spent The Last 30 Years Focusing On The T In It, And We'll Spend The Next 30 Years Focusing On The I.
Years
Next
Lasts
Free Enterprise Cannot Be Justified As Being Good For Business. It Can Be Justified Only As Being Good For Society.
Justified
Be Good
Enterprise
What People In Business Think They Know About The Customer And Market Is Likely To Be More Wrong Than Right...the Customer Rarely Buys What The Business Thinks It Sells Him.
Thinking
People
Knows
In The Modern Corporation The Decisive Power, That Of The Managers , Is Derived From No One But The Managers Themselves Controlled By Nobody And Nothing And Responsible To No One. It Is In The Most Literal Sense Unfounded, Unjustified, Uncontrolled And Irresponsible Power.
Corporations
Modern
Responsible
We Can Say With Certainty - Or 90% Probability - That The New Industries That Are About To Be Born Will Have Nothing To Do With Information.
Information
Economy
Born
A Business Exists Because The Consumer Is Willing To Pay You His Money. You Run A Business To Satisfy The Consumer. That Isn't Marketing. That Goes Way Beyond Marketing.
Running
Business
Marketing
Most Of What We Call Management Consists Of Making It Difficult For People To Get Their Work Done.
Leadership
Wise
Funny Inspirational
There Is The Risk You Cannot Afford To Take, And There Is The Risk You Cannot Afford Not To Take.
Inspirational
Life
Risk
Most Organizations Staff Their Problems & Starve Their Opportunities.
Opportunity
Organization
Problem
Loafing" Is Easy, But "leisure" Is Difficult.
Leisure
Easy
Difficult
That The Government's Power Under The Taft-hartley Act To Stop A Strike By Injunction So Clearly Strengthens The Hand Of The Employer-even Though It Is Used Only When A Strike Threatens The National Health, Welfare, Or Safety-is A Grave Blemish And Explains Much Of Union Resistance To The Act.
Government
Hands
Safety
Few Companies That Installed Computers To Reduce The Employment Of Clerks Have Realized Their Expectations... They Now Need More, And More Expensive Clerks Even Though They Call Them 'operators' Or 'programmers.'
Expectations
Clerks
Needs
Efficiency, Which Is Doing Things Right, Is Irrelevant Until You Work On The Right Things.
Inspiring
Efficiency
Irrelevant
A Management Decision Is Irresponsible If It Risks Disaster This Year For The Sake Of A Grandiose Future.
Years
Decision
Risk
The Computer Is A Moron.
Work
Technology
Intellectual
No One Learns As Much About A Subject As One Who Is Forced To Teach It.
Inspirational
Teach
Subjects
There Is Nothing So Useless As Doing Efficiently That Which Should Not Be Done At All.
Inspirational
Motivational
Change
An Organization Belongs On A Sick List When Promotion Becomes More Important To Its People Than Accomplishment Of Their Job They Are In. It Is Sick When It Is More Concerned With Avoiding Mistakes Than With Taking Risks, With Counteracting The Weaknesses Of Its Members Than With Building On Their Strength. But It Is Sick Also When "good Human Relations" Become More Important Than Performance And Achievement.
Jobs
Mistake
Organization
Large Organizations Cannot Be Versatile. A Large Organization Is Effective Through Its Mass Rather Than Through Its Agility. Fleas Can Jump Many Times Their Own Height, But Not An Elephant.
Elephants
Organization
Agility
Far Too Much Reorganization Goes On All The Time. Organizitis Is Like A Spastic Colon.
Reorganization
Goes On
Too Much
Every Organization Has To Prepare For The Abandonment Of Everything It Does.
Business
Organization
Doe
Effective Innovations Start Small. They Are Not Grandiose. They Try To Do One Specific Thing.
Innovation
Trying
Grandiose
..there Is Need For A Person To Be Generally Educated. Otherwise You Shrivel Up Much Too Soon. Whether This Means Reading The Bible (i Read The New Testament Every Few Years) Or Reading The Great 19th Century Novelists (the Greatest And Shrewdest Judge Of People And Of Society Who Ever Lived), Or Classical Philosophy (which I Cannot Read-it Puts Me To Sleep Immediately), Or History (which Is Secondary). What Matters Is That The Knowledge Worker, By The Time He Or She Reaches Middle Age, Has Developed And Nourished A Human Being Rather Than A Tax Accountant Or A Hydraulic Engineer.
Education
Business
Philosophy
We Have Tried To Substitute Mass For Purpose. We Have Tried To Regain Military Potency Of Defense By Making It Gigantic, Unwieldy, Complex. It Never Works.
Military
Defense
Purpose
When A Subject Becomes Totally Obsolete We Make It A Required Course.
Funny
Hilarious
Education
We Do Not Need More Laws . No Country Suffers From A Shortage Of Laws. We Need A New Model .
Country
Law
Suffering
Most Innovators Are Successful To The Extent To Which They Define Risks And Confine Them.
Successful
Risk
Innovators
Every Few Hundred Years In Western History There Occurs A Sharp Transformation. Within A Few Short Decades, Society - Its Worldview, Its Basic Values, Its Social And Political Structures, Its Art, Its Key Institutions - Rearranges Itself. We Are Currently Living Through Such A Time.
Art
Years
Keys
Understanding Quotes: Their Essence and Application

Quotes, or quotations, are powerful tools in communication, encapsulating ideas, emotions, and wisdom in concise expressions. They serve various purposes across different contexts, from academic writing to everyday conversation.

1. Defining Quotes

A quote is a repetition of someone else's statement or thoughts. It can be a direct replication of words spoken or written by another individual, often used to support arguments, provide evidence, or convey profound insights.


2. The Importance of Quotes

2.1. Enhancing Credibility

Incorporating quotes from authoritative sources can bolster the credibility of your work. By referencing experts or primary sources, you demonstrate thorough research and a solid foundation for your arguments.


2.2. Providing Evidence

Quotes serve as concrete evidence to support claims. In academic and professional writing, they validate points made, offering readers a basis to trust the information presented.


2.3. Conveying Emotions and Perspectives

Quotes can encapsulate emotions and perspectives succinctly. They allow writers to express complex feelings or viewpoints through the words of others, often more eloquently than paraphrasing.


3. Types of Quotes

3.1. Direct Quotes

Direct quotes involve copying the exact words from a source, enclosed in quotation marks. They are used when the original wording is significant or particularly well-expressed.


3.2. Indirect Quotes (Paraphrasing)

Indirect quotes restate the original message in your own words. While not enclosed in quotation marks, they still require proper attribution to the original source.


3.3. Block Quotes

Block quotes are lengthy direct quotations, formatted as a separate block of text. They are typically used for quotes exceeding a certain length, varying by citation style. For instance, in APA style, quotes longer than 40 words are formatted as block quotes.



4. Proper Usage of Quotes


4.1. Contextual Relevance

Ensure that the quote you choose is relevant to the topic and adds value to your content. Avoid inserting quotes solely for decorative purposes.


4.2. Integration into Your Writing

Seamlessly integrate quotes into your writing. Introduce them appropriately and follow up with analysis or commentary to connect them to your main points.


4.3. Attribution and Citation

Always attribute quotes to their original authors and provide proper citations according to the required style guide (APA, MLA, Chicago, etc.).


5. Common Mistakes to Avoid


5.1. Overusing Quotes

Relying too heavily on quotes can overshadow your voice. Use them sparingly to support your arguments, not replace them.


5.2. Lack of Analysis

Presenting a quote without analysis or explanation can leave readers questioning its relevance. Always follow up with your interpretation or discussion.


5.3. Misquoting or Taking Out of Context

Ensure that quotes are accurate and not taken out of context, as this can mislead readers and undermine your credibility.



6. Quotes in Different Contexts


6.1. Academic Writing

In academic writing, quotes are used to support arguments, provide evidence, and engage with existing literature. Proper citation is crucial to avoid plagiarism.


6.2. Journalism

Journalists use quotes to provide firsthand accounts, add authenticity, and present multiple perspectives within a story.


6.3. Literature and Creative Writing

In literature, quotes can be used to convey character voices, themes, and stylistic elements. They enrich narratives and provide depth to storytelling.



7. Punctuation and Formatting


Understanding the correct punctuation and formatting of quotes is essential:


Quotation Marks: Always enclose direct quotes within quotation marks.


Punctuation Placement: In American English, periods and commas are placed inside quotation marks, while colons and semicolons are placed outside.


Block Quotes: For longer quotes, format them as block quotes without quotation marks, and indent the entire block.



8. Ethical Considerations


Ethical use of quotes involves accurate representation, proper attribution, and respect for intellectual property. Misuse can lead to plagiarism, which carries serious academic and professional consequences.

9. Tools for Managing Quotes


Utilize tools like citation generators and plagiarism checkers to manage quotes effectively. These tools help ensure proper formatting and originality in your writing.



Conclusion


Quotes are invaluable in enriching content, providing evidence, and conveying complex ideas succinctly. When used appropriately, they enhance the quality and credibility of your writing. Always ensure relevance, proper integration, and ethical usage to maximize their impact.


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