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An Institution Which Is Financed By A Budget - Or Which Enjoys A Monopoly Which The Customer Cannot Escape - Is Rewarded For What It Deserves Rather Than What It Earns. It Is Paid For 'good Intentions' And 'programs'. It Is Paid For Not Alienating Important Constituents Rather Than Satisfying Any One Group. It Is Misdirected By The Way It Is Being Paid Into Defining Performance And Results As What Will Produce The Budget Rather Than As What Will Produce Contribution.
-Peter Drucker
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An Institution Which Is

Peter Drucker
An Institution Which Is Financed By A Budget - Or Which Enjoys A Monopoly Which The Customer Cannot Escape - Is Rewarded For What It Deserves Rather Than What It Earns. It Is Paid For 'good Intentions' And 'programs'. It Is Paid For Not Alienating Important Constituents Rather Than Satisfying Any One Group. It Is Misdirected By The Way It Is Being Paid Into Defining Performance And Results As What Will Produce The Budget Rather Than As What Will Produce Contribution.
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Important
Way
Defining
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Systematic Decision Review Also Shows Executives Their Own Weaknesses, Particularly The Areas In Which They Are Simply Incompetent. In These Areas, Smart Executives Don't Make Decisions Or Take Actions. They Delegate.
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Our Job In Life Is To Make A Positive Difference, Not Prove We're Right.
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One Cannot Hire A Hand; The Whole Man Always Comes With It.
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Every Success Creates New Opportunities. So Does Every Failure.
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Marketing Is Not Only Much Broader Than Selling, It Is Not A Specialized Activity At All. It Encompasses The Entire Business. It Is The Whole Business Seen From The Point Of View Of Its Final Result, That Is, From The Customer's Point Of View.
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Marketing Is The Distinguishing, Unique Function Of The Business.
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"the Area In Which The Executive First Encounters The Challenge Of Strength Is In Staffing. The Effective Executive Fills Positions And Promotes On The Basis Of What A Man Can Do. He Does Not Make Staffing Decisions To Minimize Weaknesses But To Maximize Strength."
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Far Too Much Reorganization Goes On All The Time. Organizitis Is Like A Spastic Colon.
Reorganization
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The Next Thing To Be Said About What Long-range Planning Is Not, Is That It Does Not Deal With Future Decisions. It Deals With The Futurity Of Present Decisions. Decisions Exist Only In The Present. The Question That Faces The Long-range Planner Is Not What We Should Do Tomorrow.
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The Most Important Work Of The Executive Is To Identify The Changes That Have Already Happened. The Important Thing . . . Is To Exploit The Changes That Have Already Occurred And To Use Them As Opportunities.
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Businesses Are Not Paid To Reform Customers. They Are Paid To Satisfy Customers.
Reform
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What Is The Manager's Job? It Is To Direct The Resources And The Efforts Of The Business Toward Opportunities For Economically Significant Results. This Sounds Trite - And It Is. But Every Analysis Of Actual Allocation Of Resources And Efforts In Business That I Have Ever Seen Or Made Showed Clearly That The Bulk Of Time, Work, Attention, And Money First Goes To Problems Rather Than To Opportunities, And, Secondly, To Areas Where Even Extraordinarily Successful Performance Will Have Minimal Impact On Results.
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Time Is Totally Perishable And Cannot Be Stored. Yesterday's Time Is Gone Forever, And Will Never Come Back. Time Is Always In Short Supply. There Is No Substitute For Time. Everything Requires Time.
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The Corporation Is The "master", The Employee Is The "servant". Because The Corporation Owns The Means Of Production Without Which The Employee Could Not Make A Living, The Employee Needs The Corporation More Than Vice Versa.
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Once A Year Ask The Boss, "what Do I Or My People Do That Helps You To Do Your Job?" And "what Do I Or My People Do That Hampers You?"
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If War Production Should Remain The Only Way Out Of A Long-term Depression, Industrial Society Would Be Reduced To The Choice Between Suicide Through Total War Or Suicide Through Total Depression.
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I Would Hope That American Managers-indeed, Managers Worldwide-continue To Appreciate What I Have Been Saying Almost From Day One: That Management Is So Much More Than Exercising Rank And Privilege, That It Is Much More Than "making Deals." Management Affects People And Their Lives.
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No Other Area Offers Richer Opportunities For Successful Innovation Than The Unexpected Success.
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Making Good Decisions Is A Crucial Skill At Every Level.
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Follow Effective Action With Quiet Reflection. From The Quiet Reflection Will Come Even More Effective Action.
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Whenever Anything Is Being Accomplished, It Is Being Done, I Have Learned, By A Monomaniac With A Mission.
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The Person Who Will Make The Greatest Contribution To A Company Is The Mature Person-and You Cannot Have Maturity If You Have No Life Or Interest Outside The Job.
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Wherever An Impact Can Be Eliminated By Dropping The Activity That Causes It, This Is Therefore The Best-indeed The Only Truly Good-solution.
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We Can Say With Certainty - Or 90% Probability - That The New Industries That Are About To Be Born Will Have Nothing To Do With Information.
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The Race For Quality Has No Finish Line - So Technically, It's More Like A Death March. Efficiency Is Doing Things Right; Effectiveness Is Doing The Right Things.
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History Has Been Written Not By The Most Talented But By The Most Motivated.
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Economists Think The Poor Need Them To Tell Them That They Are Poor.
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Everybody Has Accepted By Now That Change Is Unavoidable. But That Still Implies That Change Is Like Death And Taxes - It Should Be Postponed As Long As Possible And No Change Would Be Vastly Preferable. But In A Period Of Upheaval, Such As The One We Are Living In, Change Is The Norm.
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What Is The Major Problem? It Is Fundamentally The Confusion Between Effectiveness And Efficiency That Stands Between Doing The Right Things And Doing Things Right. There Is Surely Nothing Quite So Useless As Doing With Great Efficiency What Should Not Be Done At All.
Effectiveness
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An Effective Executive Builds On Strengths - Their Own Strengths, The Strengths Of Superiors, Colleagues, Subordinates, And On The Strength Of The Situation.
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Every Enterprise Is Learning And Teaching Institution. Training And Development Must Be Built Into It On All Levels, Training And Development That Never Stop.
Teaching
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Accept The Fact That We Have To Treat Almost Anybody As A Volunteer.
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Meetings Are By Definition A Concession To Deficient Organization. For One Either Meets Or One Works.
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Salvation By Society Failed The Most Where It Promised The Most, In The Communist Countries. But It Also Failed In The West. Practically No Government Program Enacted Since The 1950s In The Western World - Or In The Communist Countries - Has Been Successful.
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One Has To Make A Decision When A Condition Is Likely To Degenerate If Nothing Is Done.
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The Effective Executive Knows That It Is Easier To Raise The Performance Of One Leader Than It Is To Raise The Performance Of A Whole Mass. She Therefore Makes Sure She Puts Into The Leadership Position, Into The Standard-setting, The Performance-making Position The Person Who Has The Strength To Do The Outstanding Pacesetting Job. This Always Requires Focus On The One Strength Of A Person And Dismissal Of Weaknesses As Irrelevant Unless They Hamper The Full Deployment Of The Available Strength.
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The Purpose Of An Organization Is To Enable Ordinary Humans Beings To Do Extraordinary Things.
Organization
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We Have Only One Alternative: Either To Build A Functioning Industrial Society Or See Freedom Itself Disappear In Anarchy And Tyranny.
Alternatives
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Morale In An Organization Does Not Mean That "people Get Along Together"; The Test Is Performance Not Conformance.
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Tomorrow Everybody - Or Practically Everybody - Will Have Had The Education Of The Upper Class Of Yesterday, And Will Expect Equivalent Opportunities. That Is Why We Face The Problem Of Making Every Kind Of Job Meaningful And Capable Of Satisfying Every Educated Man.
Meaningful
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Mother Teresa's Numerical Results Were Not Her Greatest Contribution. Instead, She Made The World-and Especially India-conscious Of Compassion.
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The Individual Needs The Return To Spiritual Values, For He Can Survive In The Present Human Situation Only By Reaffirming That Man Is Not Just A Biological And Psychological Being But Also A Spiritual Being, That Is Creature, And Existing For The Purposes Of His Creator And Subject To Him.
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The Single Most Important Thing To Remember About Any Enterprise Is That Results Exist Only On The Outside.the Result Of A Business Is A Satisfied Customer. The Result Of A Hospital Is A Satisfied Patient. The Result Of A School Is A Student Who Has Learned Something And Puts It To Work Ten Years Later. Inside An Enterprise There Are Only Costs.
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Do Not Believe That It Is Very Much Of An Advance To Do The Unnecessary Three Times As Fast.
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The Best Plan Is Only A Plan... Unless It Degerates Into Work.
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To Survive And Succeed, Every Organization Will Have To Turn Itself Into A Change Agent
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A Primary Task Of Management In The Developed Countries In The Decades Ahead Will Be To Make Knowledge Productive.
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All Great Change In Business Has Come From Outside The Firm, Not From Inside.
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Innovation Requires Us To Systematically Identify Changes That Have Already Occurred In A Business - In Demographics, In Values, In Technology Or Science - And Then To Look At Them As Opportunities. It Also Requires Something That Is Most Difficult For Existing Companies To Do: To Abandon Rather Than Defend Yesterday.
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Entrepreneurship Rests On A Theory Of Economy And Society. The Theory Sees Change As Normal And Indeed As Healthy. And It Sees The Major Task In Society – And Especially In The Economy – As Doing Something Different Rather Than Doing Better What Is Already Being Done. This Is Basically What Say, Two Hundred Years Ago, Meant When He Coined The Term Entrepreneur.
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What Can I Contribute That Will Significantly Affect The Performance And The Results Of The Institution I Serve?
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The Best Way To Predict The Future Is To Create It.
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If General Perception Changes From Seeing The Glass As 'half-full' To Seeing It As 'half Empty' There Are Major Innovative Opportunities.
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Because Its Purpose Is To Create A Customer, The Business Enterprise Has Two - And Only These Two — Basic Functions: Marketing And Innovation. Marketing And Innovation Produce Results; All The Rest Are 'costs'.
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The Manager Is A Servant. His Master Is The Institution He Manages And His First Responsibility Must Therefore Be To It.
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In The Modern Corporation The Decisive Power, That Of The Managers , Is Derived From No One But The Managers Themselves Controlled By Nobody And Nothing And Responsible To No One. It Is In The Most Literal Sense Unfounded, Unjustified, Uncontrolled And Irresponsible Power.
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Businesses Once Grew By One Of Two Ways; Grass Roots Up, Or By Acquisition... Today Businesses Grow Through Alliances - All Kinds Of Dangerous Alliances. Joint Ventures And Customer Partnerings Which, By The Way, Very Few People Understand.
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Leadership Is More Doing Than Dash.
We All Have A Vast Number Of Areas In Which We Have No Talent Or Skill And Little Chance Of Becoming Even Mediocre. In Those Areas A Knowledge Workers Should Not Take On Work, Jobs And Assignments. It Takes Far More Energy To Improve From Incompetence To Mediocrity Than It Takes To Improve From First-rate Performance To Excellence.
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Do The Right Things Instead Of Trying To Do Everything Right.
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Don't Take On Things You Don't Believe In And That You Yourself Are Not Good At. Learn To Say No. Effective Leaders Match The Objective Needs Of Their Company With The Subjective Competencies. As A Result, They Get An Enormous Amount Of Things Done Fast.
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When A Resource Is Scarce, You Increase Its Yield.
Motivational
Yield
Increase
Success Always Obsoletes The Very Behavior That Achieved It.
Behavior
The Building Of A Personality Beyond Its Normal Limitations.
Leadership
Personality
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As Soon As You Move One Step Up From The Bottom, Your Effectiveness Depends On Your Ability To Reach Others Through The Spoken And Written Word.
Moving
Effectiveness
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When It Rains Manna From Heaven, Some People Put Up An Umbrella. Others Reach For A Big Spoon.
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To Be A Manager Requires More Than A Title, A Big Office, And Other Outward Symbols Of Rank. It Requires Competence And Performance Of A High Order.
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A Business Exists Because The Consumer Is Willing To Pay You His Money. You Run A Business To Satisfy The Consumer. That Isn't Marketing. That Goes Way Beyond Marketing.
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Once The Facts Are Clear The Decisions Jump Out At You.
Lynching
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Growth That Adds Volume Without Improving Productivity Is Fat. Growth That Diminishes Productivity Is Cancer.
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Add
Every Few Hundred Years In Western History There Occurs A Sharp Transformation. Within A Few Short Decades, Society - Its Worldview, Its Basic Values, Its Social And Political Structures, Its Art, Its Key Institutions - Rearranges Itself. We Are Currently Living Through Such A Time.
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Years
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Plans Are Only Good Intentions Unless They Immediately Degenerate Into Hard Work.
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Entrepreneur
Above All, Innovation Is Not Invention. It Is A Term Of Economics Rather Than Of Technology.
Technology
Innovation
Economics
More Business Decisions Occur Over Lunch And Dinner Than At Any Other Time, Yet No Mba Courses Are Given On The Subject.
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Lunch
Mba
The Pertinent Question Is Not How To Do Things Right - But How To Find The Right Things To Do, And To Concentrate Resources And Efforts On Them.
Motivational
Pertinent Questions
Effort
There Are Companies That Are Good At Improving What They're Already Doing. There Are Companies That Are Good At Extending What They're Doing. And Finally There Are Companies That Are Good At Innovation. Every Large Company Has To Be Able To Do All Three - Improve, Extend, And Innovate - Simultaneously.
Innovation
Three
Able
Vision Without Execution Is Delusion. The Joy Is In The Results
Joy
Vision
Execution
People In Any Organization, Including Bureaucrats And Politicians, Are Always Attached To The Obsolete; The Obsolescent; The Things That Should Have Worked But Didn't; The Things That Once Were Productive And No Longer Are.
Leadership
Should Have
Organization
Nothing Is Less Productive Than To Make More Efficient What Should Not Be Done At All.
Procrastination
Productive Life
Government
The Postwar [wwii] Gi Bill Of Rights - And The Enthusiastic Response To It On The Part Of America's Veterans - Signaled The Shift To The Knowledge Society. Future Historians May Consider It The Most Important Event Of The Twentieth Century. We Are Clearly In The Midst Of This Transformation; Indeed, If History Is Any Guide, It Will Not Be Completed Until 2010 Or 2020. But Already It Has Changed The Political, Economic And Moral Landscape Of The World.
Rights
Important Events
America
What Managers Decide To Stop Doing Is Often More Important Than What They Decide To Do.
Important
Managers
Management Must Take The Lead In Making Obsolete Its Own Products And Services Rather Than Waiting For A Competitor To Do So.
Waiting
Management
Obsolete
Communication Always Makes Demands. It Always Demands That The Recipient Become Somebody, Do Something, Believe Something. It Always Appeals To Motivation.
Motivation
Believe
Communication
What We Are Good At Comes Easy, And We Believe That Unless It Comes Hard, It Can't Be Very Good.
Believe
Easy
Very Good
Mission Defines Strategy, And Strategy Defines Structure.
Strategy
Structure
Missions
Change Is The Norm; Unless An Organization Sees That Its Task Is To Lead Change, That Organization Will Not Survive.
Organization
Tasks
Norm
Management Means, In The Last Analysis, The Substitution Of Thought For Brawn And Muscle, Of Knowledge For Folkways And Superstition, And Of Cooperation For Force. It Means The Substitution Of Responsibility For Obedience To Rank, And Of Authority Of Performance For The Authority Of Rank.
Leadership
Knowledge
Mean
Tomorrow Always Arrives. It Is Always Different. And Even The Mightiest Company Is In Trouble If It Has Not Worked On The Future. Being Surprised By What Happens Is A Risk That Even The Largest And Richest Company Cannot Afford, And Even The Smallest Business Need Not Run.
Running
Risk
Different
Time Is The Scarcest Resource And Unless It Is Managed Nothing Else Can Be Managed.
Life
Wise
Time
The Better A Man Is The More Mistakes Will He Make – For The More New Things He Will Try.
Mistake
Failure
Men
The Only Definition Of A Leader Is Someone Who Has Followers.
Leader
Followers
Definitions
The First Organization Structure In The Modern West Was Laid Down In The Canon Law Of The Catholic Church Eight Hundred Years Ago.
Eight
Years
Law
The Successful Person Places More Attention On Doing The Right Thing Rather Than Doing Things Right.
Success
Inspiration
Attention
Objectives Are Not Fate; They Are Direction. They Are Not Commands; They Are Commitments. They Do Not Determine The Future; They Are A Means To Mobilize Resources And Energies Of The Business For The Making Of The Future.
Communication
Mean
Commitment
Important Decisions Are Risky. They Should Be Controversial. Acclamation Means That Nobody Has Done The Homework.
Mean
Decision
Important
An Employer Has No Business With A Man's Personality... The Task Is Not To Change Personality, But To Enable A Person To Achieve And To Perform.
Men
Personality
Tasks
The Most Efficient Way To Produce Anything Is To Bring Together Under One Management As Many As Possible Of The Activities Needed To Turn Out The Product.
Wise
Effectiveness
Together
In Todays Economy, The Most Important Resource Is No Longer Labor, Capital Or Land; It Is Knowledge
Land
Important
Today
Business Exists To Supply Goods And Services To Customers And Economic Surplus To Society, Rather Than To Supply Jobs To Workers And Managers Or Even Dividends To Shareholders.
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Economic
Workers
Human Beings Need Community. If There Are No Communities Available For Constructive Ends, There Will Be Destructive, Murderous Communities... Only The Social Sector, That Is, The Nongovernmental, Nonprofit Organization, Can Create What We Now Need, Communities For Citizens... What The Dawning 21st Century Needs Above All Is Equally Explosive Growth Of The Nonprofit Social Sector In Building Communities In The Newly Dominant Social Environment, The City.
Cities
Organization
Community
In Book Subjects A Student Can Only Do A Student's Work. All That Can Be Measured Is How Well He Learns, Rather Than How Well He Performs. All He Can Show Is Promise.
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Promise
Students
Every Organization Has To Prepare For The Abandonment Of Everything It Does.
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Organization
Doe
Every First-rate Editor I Have Ever Heard Of Reads, Edits And Rewrites Every Word That Goes Into His Publication.... Good Editors Are Not 'permissive'; They Do Not Let Their Colleagues Do 'their Thing'; They Make Sure That Everybody Does The 'paper's Thing.' A Good, Let Alone A Great Editor Is An Obsessive Autocrat With A Whim Of Iron, Who Rewrites And Rewrites, Cuts And Slashes, Until Every Piece Is Exactly The Way He Thinks It Should Have Been Done.
Writing
Cutting
Thinking
There Are Usually Half A Dozen Right Answers To What Needs To Be Done. Yet, Unless A Person Makes The Risky And Controversial Choice Of Only One, He Will Achieve Nothing.
Choices
Needs
Done
If You're Not Living Life On The Edge, You're Taking Up Too Much Space. The Best Way To Predict The Future Is To Create It.
Live Life
Space
Too Much
The Computer Is A Moron.
Work
Technology
Intellectual
In A Few Hundred Years, When The History Of Our Time Will Be Written From A Long-term Perspective, It Is Likely That The Most Important Event Historians Will See Is Not Technology, Not The Internet, Not E-commerce. It Is An Unprecedented Change In The Human Condition. For The First Time - Literally - Substantial And Rapidly Growing Numbers Of People Have Choices. For The First Time, They Will Have To Manage Themselves. And Society Is Totally Unprepared For It.
Technology
Important Events
Numbers
Inside An Organization There Are Only Cost Centers. The Only Profit Center Is A Customer Whose Check Has Not Bounced.
Organization
Cost
Checks
Profit Is Not The Explanation, Cause, Or Rationale Of Business Behavior And Business Decisions, But The Test Of Their Validity.
Decision
Tests
Causes
What's Measured Improves
Management
Teaching 23-year-olds In An Mba Programme Strikes Me As Largely A Waste Of Time. They Lack The Background Of Experience. You Can Teach Them Skills - Accounting And What Have You - But You Can't Teach Them Management.
Teaching
Years
Mba
"plastic Moments" Are Those Periods That Overlap When The Old Has Gone But The New Has Not Yet Arrived And When The Course Of History Is More Open To Being Shaped And Steered Than Any Other Time.
Gone
Moments
Periods
The Arts Alone Give Direct Access To Experience. To Eliminate Them From Education - Or Worse, To Tolerate Them As Cultural Ornaments - Is Antieducational Obscurantism. It Is Foisted On Us By The Pedants And Snobs Of Hellenistic Greece Who Considered Artistic Performance Fit Only For Slaves.
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Giving
Ornaments
That The Government's Power Under The Taft-hartley Act To Stop A Strike By Injunction So Clearly Strengthens The Hand Of The Employer-even Though It Is Used Only When A Strike Threatens The National Health, Welfare, Or Safety-is A Grave Blemish And Explains Much Of Union Resistance To The Act.
Government
Hands
Safety
Information Is The Manager's Main Tool, Indeed The Manager's Capital, And It Is He Who Must Decide What Information He Needs And How To Use It.
Library
Needs
Tools
Results Is All That Separates One Company From Another.
Results
Company
The Only Thing We Know About The Future Is That It Will Be Different.
Change
Wise
Future
My Greatest Strength As A Consultant Is To Be Ignorant And Ask A Few Questions.
Asking Questions
Ignorant Masses
Asking Too Many Questions
I Have No Interest In Celebrities. If All The Superrich Disappeared, The World Economy Would Not Even Notice. The Superrich Are Irrelevant To The Economy.
World
Wealth
Economy
Financial "synergy" Is A Will-o'-the-wisp.it Looks Good On Paper, But It Fails To Work Out In Practice.
Practice
Work Out
Looks
Capital Formation Is Shifting From The Entrepreneur Who Invests In The Future To The Pension Trustee Who Invests In The Past.
Business
Past
Entrepreneur
We Will Have To Learn To Lead People Rather Then To Contain Them.
People
The Critical Question Is Not "how Can I Achieve?" But "what Can I Contribute?"
Achieve
Critical
There Is No Reason To Believe That The People Who Staff The Managerial And Professional Positions In Our Service Institutions Are Any Less Qualified, Any Less Competent Or Honest, Or Any Less Hard-working Than The Men Who Manage Businesses. Conversely, There Is No Reason To Believe That Business Managers, Put In Control Of Service Institutions, Would Do Better Than The 'bureaucrats'. Indeed, We Know That They Immediately Become Bureaucrats Themselves.
Believe
Hard Work
Men
Suppliers And Especially Manufacturers Have Market Power Because They Have Information About A Product Or A Service That The Customer Does Not And Cannot Have, And Does Not Need If He Can Trust The Brand. This Explains The Profitability Of Brands.
Business
Power
Doe
Erroneous Assumptions Can Be Disastrous.
Thinking
Decision
Assumption
Unless We Realize That The Essence Of Nazism Is Also An Attempt To Solve A Universal Problem Of Western Civilization - That Of The Industrial Society - And That The Basic Principles On Which The Nazis Base This Attempt Are Also In No Way Confined To Germany, We Do Not Know What We Fight For Or What We Fight Against... The War Is Being Fought For The Structure Of Industrial Society - Its Basic Principles, Its Purposes, And Its Institutions.
War
Fighting
Essence
The Computer, Being A Mechanical Moron, Can Handle Only Quantifiable Data.
Data
Computer
Moron
Most Discussions Of Decision Making Assume That Only Senior Executives Make Decisions Or That Only Senior Executives' Decisions Matter. This Is A Dangerous Mistake.
Senior
Business
Mistake
The Purpose Of A Business Is To Create A Customer.
Motivational
Business
Loyal Customers
Unless A Decision Has Degenerated Into Work, It Is Not A Decision; It Is At Best A Good Intention.
Decision
Good Intentions
Intention
One Cannot Buy, Rent Or Hire More Time. The Supply Of Time Is Totally Inelastic. No Matter How High The Demand, The Supply Will Not Go Up. There Is No Price For It. Time Is Totally Perishable And Cannot Be Stored. Yesterday's Time Is Gone Forever, And Will Never Come Back. Time Is Always In Short Supply. There Is No Substitute For Time. Everything Requires Time. All Work Takes Place In, And Uses Up Time. Yet Most People Take For Granted This Unique, Irreplaceable And Necessary Resource.
Time
Unique
Yesterday
The Job Of A Professional Manager Is Not To Like People. It Is Not To Change People. It Is To Put Their Strengths To Work.
Jobs
People
Managers
The Basic Definition Of The Business And Of Its Purpose And Mission Have To Be Translated Into Objectives.
Purpose
Definitions
Missions
It’s Up To You To Carve Out Your Place, To Know When To Change Course, And To Keep Yourself Engaged And Productive During A Work Life That May Span Some 50 Years.
Years
Up To You
May
A Manager's Task Is To Make The Strengths Of People Effective And Their Weakness Irrelevant - And That Applies Fully As Much To The Manager's Boss As It Applies To The Manager's Subordinates.
People
Boss
Risk
Time Is The Scarcest Resource.
Time
Resources
Management Is Not Being Brilliant. Management Is Being Conscientious.
Management
Brilliant
[entrepreneurship] Is By No Means Hunch Or Gamble. But It Also Is Not Precisely Science. Rather, It Is Judgment.
Mean
Judgment
Entrepreneurship
Leaders Grow; They Are Not Made.
Leadership
Leader
Made
Plans Are Worthless, But Planning Is Invaluable.
Planning
Project Management
Plans
That People Even In Well Paid Jobs Choose Ever Earlier Retirement Is A Severe Indictment Of Our Organizations - Not Just Business, But Government Service, The Universities. These People Don't Find Their Jobs Interesting.
Retirement
Jobs
Organization
Most Of What You Hear About Entrepreneurshi P Is All Wrong. It's Not Magic; It's Not Mysterious; And It Has Nothing To Do With Genes. It's A Discipline And, Like Any Discipline, It Can Be Learned.
Discipline
Magic
Mysterious
People Alone Of All The Resources Can Grow And Develop.
People
Resources
Grows
Luck Never Built A Business. Prosperity And Growth Come Only To The Business That Systematically Finds And Exploits Its Potential.
Growth
Luck
Prosperity
In A Rural Society Communities Are "given" For The Individual. Community Is A Fact, Whether Family Or Religion, Social Class Or Caste.
Class
Community
Religion
The Only Things That Evolve By Themselves In An Organization Are Disorder, Friction And Malperformance.
Inspirational
Business
Organization
The Essence Of Management Is To Make Knowledge Productive.
Essence
Management
Productive
Every Time You Do Something That Is Important, Write Down What You Expect Will Happen.
Writing
Important
Happens
Work Is A Process, And Any Process Needs To Be Controlled. To Make Work Productive, Therefore, Requires Building The Appropriate Controls Into The Process Of Work.
Needs
Building
Process
The Only Industries That Function Well Are The Industries That Take Responsibility For Training. The Japanese, You Know, Assume That When You First Come To Work You Know Absolutely Nothing. School Isn't Preparation For Work And Never Was.
School
Responsibility
Preparation
In The Next Economic Downturn There Will Be An Outbreak Of Bitterness And Contempt For The Supercorporate Chieftains Who Pay Themselves Millions. In Every Major Economic Downturn In Us History The Villains Have Been The Heroes During The Preceding Boom.
Hero
Pay
Next
You Must Accept That If The Computer Is A Tool, It Is The Job Of Tool User To Know What To Use It For.
Jobs
Tools
Use
Successful People Know They Need To Get Many Things Done-and Done Effectively. Therefore, They Concentrate Their Time And Energy On Doing One Thing At A Time-and On Doing First Things Firs.
Successful
People
Energy
Knowledge Applied Is Productivity.
Productivity
Too Many Leaders Try To Do A Little Bit Of 25 Things And Get Nothing Done. They Are Very Popular Because They Always Say Yes. But They Get Nothing Done.
Leader
Trying
Done
If You Want It, Measure It. If You Can't Measure It, Forget It.
Leadership
Want
Forget
The Talk You Hear About Adapting To Change Is Not Only Stupid, It's Dangerous. The Only Way You Can Manage Change Is To Create It.
Inspirational
Stupid
Way
Strategy Is A Commodity, Execution Is An Art.
Art
Execution
Strategy
What You Have To Do And The Way You Have To Do It Is Incredibly Simple. Whether You Are Willing To Do It Is Another Matter.
Motivational
Simple
Will And Determination
Managing Innovation Will Increasingly Become A Challenge To Management, And Especially To Top Management, And A Touchstone Of Its Competence.
Top Management
Challenges
Innovation
We Spend A Lot Of Time Teaching Leaders What To Do. We Don't Spend Enough Time Teaching Leaders What To Stop. Half The Leaders I Have Met Don't Need To Learn What To Do. They Need To Learn What To Stop
Teaching
Leader
Enough Time
Profit Is Not The Purpose Of A Business, But Rather The Test Of Its Validity
Purpose
Tests
Profit
Successful Leaders Don't Start Out Asking, 'what Do I Want To Do?' They Ask, 'what Needs To Be Done?' Then They Ask, 'of Those Things That Would Make A Difference, Which Are Right For Me?'
Successful
Differences
Leader
To Make Knowledge Productive, We Will Have To Learn To See Both Forest And Tree. We Will Have To Learn To Connect.
Knowledge
Tree
Forests
One Of The Great Movements In My Lifetime Among Educated People Is The Need To Commit Themselves To Action. Most People Are Not Satisfied With Giving Money; We Also Feel We Need To Work.
Work
Greatness
Giving Money
I Think The Growth Industry Of The Future In This Country And The World Will Soon Be The Continuing Education Of Adults. ...i Think The Educated Person Of The Future Is Somebody Who Realizes The Need To Continue To Learn. That Is The New Definition And It Is Going To Change The World We Live In And Work In.
Country
Thinking
Growth
Marketing And Innovation Produce Results; All The Rest Are Costs.
Innovation
Marketing
Cost
The Really Important Things Are Said Over Cocktails And Are Never Done.
Funny
Communication
Humor
An Institution Which Is Financed By A Budget - Or Which Enjoys A Monopoly Which The Customer Cannot Escape - Is Rewarded For What It Deserves Rather Than What It Earns. It Is Paid For 'good Intentions' And 'programs'. It Is Paid For Not Alienating Important Constituents Rather Than Satisfying Any One Group. It Is Misdirected By The Way It Is Being Paid Into Defining Performance And Results As What Will Produce The Budget Rather Than As What Will Produce Contribution.
Important
Way
Defining
Some Of The Best Business And Nonprofit Ceos I've Worked With Over A Sixty-five-year Consulting Career Were Not Stereotypical Leaders. They Were All Over The Map In Terms Of Their Personalities, Attitudes, Values, Strengths, And Weaknesses.
Strength
Attitude
Years
Institutions Mistake Good Intentions For Objectives. They Say "health Care"; That's An Intention, Not An Objective.
Mistake
Care
Good Intentions
The Manager Who Comes Up With The Right Solution To The Wrong Problem Is More Dangerous Than The Manager Who Comes Up With The Wrong Solution To The Right Problem.
Problem
Come Up
Dangerous
If Something Fails Despite Being Carefully Planned, Carefully Designed, And Conscientiously Executed, That Failure Often Bespeaks Underlying Change And, With It, Opportunity.
Opportunity
Failing
Despite
Working With People Is Difficult, But Not Impossible.
People
Impossible
Difficult
There Is A Point Of Complexity Beyond Which A Business Is No Longer Manageable.
Complexity
Manageable
A Superior Who Works On His Own Development Sets An Almost Irresistible Example.
Example
Development
Irresistible
Trying To Predict The Future Is Like Trying To Drive Down A Country Road At Night With No Lights While Looking Out The Back Window.
Country
Business
Future
The Computer Actually May Have Aggravated Management's Degenerative Tendency To Focus Inward On Costs.
Focus
Inward
Cost
Organizations Are No Longer Built On Force, But On Trust.
Organization
Force
Built
Top Management As A Function And As A Structure Was First Developed By Georg Von Siemens (1839-1901) In Germany Between 1870 And 1880, When He Designed And Built The Deutsche Bank And Made It, Within A Very Few Years, Into Continental Europe's Leading And Most Dynamic Financial Institution.
Years
Europe
Top Management
As To The Idea That Advertising Motivates People, Remember The Edsel.
Business
Ideas
People
As A Rule We Perceive What We Expect To Perceive... The Unexpected Is Usually Not Received At All.
Unexpected
Perceive
You Can Either Take Action, Or You Can Hang Back And Hope For A Miracle. Miracles Are Great, But They Are So Unpredictable.
Motivational
Positive
Thinking
Management And Union May Be Likened To That Serpent Of The Fables Who On One Body Had Two Heads That Fighting Each Other With Poisoned Fangs, Killed Themselves.
Fighting
Two
Body
Look Upon Every Obstacle As Part Payment Towards Your Success.
Looks
Obstacles
Look Up
The New Information Technology... Internet And E-mail... Have Practically Eliminated The Physical Costs Of Communications.
Business
Communication
Technology
No Business Can Do Everything. Even If It Has The Money, It Will Never Have Enough Good People. It Has To Set Priorities. The Worst Thing To Do Is A Little Bit Of Everything. This Makes Sure That Nothing Is Being Accomplished. It Is Better To Pick The Wrong Priority Than None At All.
People
Priorities
Littles
Teamwork Is Neither "good" Nor "desirable." It Is A Fact. Wherever People Work Together Or Play Together They Do So As A Team. Which Team To Use For What Purpose Is A Crucial, Difficult And Risky Decision That Is Even Harder To Unmake. Managements Have Yet To Learn How To Make It.
Teamwork
Play
People
Everything Requires Time. It Is The Only Truly Universal Condition. All Work Takes Place In Time And Uses Up Time. Yet Most People Take For Granted This Unique, Irreplaceable, And Necessary Resource. Nothing Else, Perhaps, Distinguishes Effective Executives As Much As Their Tender Loving Care Of Time.
Time
Unique
People
Since We Live In An Age Of Innovation, A Practical Education Must Prepare A Man For Work That Does Not Yet Exist And Cannot Yet Be Clearly Defined.
Education
Work
Men
Although He Reputedly Hated The Label Of 'guru', Peter Drucker Was, By Any Standards, The Greatest Management Guru The World Has Yet Seen. In 1996, The Mckinsey Quarterly Journal Described Him As The 'the One Guru To Whom Other Gurus Kowtow' And Robert Heller Described Him As 'the Greatest Man In The History Of Management', Praise Indeed For A Man Who Described Himself As 'just An Old Journalist'.
Men
Labels
World
Most People Think They Know What They Are Good At. They Are Usually Wrong... And Yet, A Person Can Perform Only From Strength.
Strength
Thinking
People
Capitalism As A Social Order And As A Creed Is The Expression Of The Belief In Economic Progress As Leading Toward The Freedom And Equality Of The Individual In A Free And Open Society. Marxism Expects This Society To Result From The Abolition Of Private Profit. Capitalism Expects The Free And Equal Society To Result From The Enthronement Of Private Profit As Supreme Ruler Of Social Behavior.
Expression
Order
Progress
Adversarial Power Relationships Only Work If You Never Have To See Or Work With The Bastards Again.
Power Relationships
Ifs
The Fundamental Reality For Every Worker, From Sweeper To Executive Vice-president, Is The Eight Hours Or So That He Spends On The Job. In Our Society Of Organizations, It Is The Job Through Which The Great Majority Has Access To Achievement, To Fulfillment, And To Community.
Jobs
Reality
Eight
It Is Easier To Raise The Performance Of One Leader Than It Is To Raise The Performance Of A Whole Mass.
Leader
Easier
Mass
Understanding Quotes: Their Essence and Application

Quotes, or quotations, are powerful tools in communication, encapsulating ideas, emotions, and wisdom in concise expressions. They serve various purposes across different contexts, from academic writing to everyday conversation.

1. Defining Quotes

A quote is a repetition of someone else's statement or thoughts. It can be a direct replication of words spoken or written by another individual, often used to support arguments, provide evidence, or convey profound insights.


2. The Importance of Quotes

2.1. Enhancing Credibility

Incorporating quotes from authoritative sources can bolster the credibility of your work. By referencing experts or primary sources, you demonstrate thorough research and a solid foundation for your arguments.


2.2. Providing Evidence

Quotes serve as concrete evidence to support claims. In academic and professional writing, they validate points made, offering readers a basis to trust the information presented.


2.3. Conveying Emotions and Perspectives

Quotes can encapsulate emotions and perspectives succinctly. They allow writers to express complex feelings or viewpoints through the words of others, often more eloquently than paraphrasing.


3. Types of Quotes

3.1. Direct Quotes

Direct quotes involve copying the exact words from a source, enclosed in quotation marks. They are used when the original wording is significant or particularly well-expressed.


3.2. Indirect Quotes (Paraphrasing)

Indirect quotes restate the original message in your own words. While not enclosed in quotation marks, they still require proper attribution to the original source.


3.3. Block Quotes

Block quotes are lengthy direct quotations, formatted as a separate block of text. They are typically used for quotes exceeding a certain length, varying by citation style. For instance, in APA style, quotes longer than 40 words are formatted as block quotes.



4. Proper Usage of Quotes


4.1. Contextual Relevance

Ensure that the quote you choose is relevant to the topic and adds value to your content. Avoid inserting quotes solely for decorative purposes.


4.2. Integration into Your Writing

Seamlessly integrate quotes into your writing. Introduce them appropriately and follow up with analysis or commentary to connect them to your main points.


4.3. Attribution and Citation

Always attribute quotes to their original authors and provide proper citations according to the required style guide (APA, MLA, Chicago, etc.).


5. Common Mistakes to Avoid


5.1. Overusing Quotes

Relying too heavily on quotes can overshadow your voice. Use them sparingly to support your arguments, not replace them.


5.2. Lack of Analysis

Presenting a quote without analysis or explanation can leave readers questioning its relevance. Always follow up with your interpretation or discussion.


5.3. Misquoting or Taking Out of Context

Ensure that quotes are accurate and not taken out of context, as this can mislead readers and undermine your credibility.



6. Quotes in Different Contexts


6.1. Academic Writing

In academic writing, quotes are used to support arguments, provide evidence, and engage with existing literature. Proper citation is crucial to avoid plagiarism.


6.2. Journalism

Journalists use quotes to provide firsthand accounts, add authenticity, and present multiple perspectives within a story.


6.3. Literature and Creative Writing

In literature, quotes can be used to convey character voices, themes, and stylistic elements. They enrich narratives and provide depth to storytelling.



7. Punctuation and Formatting


Understanding the correct punctuation and formatting of quotes is essential:


Quotation Marks: Always enclose direct quotes within quotation marks.


Punctuation Placement: In American English, periods and commas are placed inside quotation marks, while colons and semicolons are placed outside.


Block Quotes: For longer quotes, format them as block quotes without quotation marks, and indent the entire block.



8. Ethical Considerations


Ethical use of quotes involves accurate representation, proper attribution, and respect for intellectual property. Misuse can lead to plagiarism, which carries serious academic and professional consequences.

9. Tools for Managing Quotes


Utilize tools like citation generators and plagiarism checkers to manage quotes effectively. These tools help ensure proper formatting and originality in your writing.



Conclusion


Quotes are invaluable in enriching content, providing evidence, and conveying complex ideas succinctly. When used appropriately, they enhance the quality and credibility of your writing. Always ensure relevance, proper integration, and ethical usage to maximize their impact.


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