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Many People Think In Terms Of Either/or: Either You're Nice Or You're Tough. Win-win Requires That You Be Both. It Is A Balancing Act Between Courage And Consideration. To Go For Win-win, You Not Only Have To Be Empathic, But You Also Have To Be Confident. You Not Only Have To Be Considerate And Sensitive, You Also Have To Be Brave. To Do That-to Achieve That Balance Between Courage And Consideration-is The Essence Of Real Maturity And Is Fundamental To Win-win.

-Stephen Covey

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Many People Think In

Stephen Covey

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Many People Think In Terms Of Either/or: Either You're Nice Or You're Tough. Win-win Requires That You Be Both. It Is A Balancing Act Between Courage And Consideration. To Go For Win-win, You Not Only Have To Be Empathic, But You Also Have To Be Confident. You Not Only Have To Be Considerate And Sensitive, You Also Have To Be Brave. To Do That-to Achieve That Balance Between Courage And Consideration-is The Essence Of Real Maturity And Is Fundamental To Win-win.

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Life Is A Mission, Not A Career.

Each Of Us Guard A Gate Of Change That Can Only Be Opened From The Inside.

Emotional Appeal

As We Create Synergy Among The Roles Of Our Lives, There's More Of Us To Put Into The Time We Have.

Be Governed By Your Internal Compass, Not By Some Clock On The Wall.

If You Were To Fault Yourself In One Of Three Areas, Which Would It Be: (1) The Inability To Prioritize; (2) The Inability Or Desire To Organize Around Those Priorities; Or (3) The Lack Of Discipline To Execute Around Them? ... Most People Say Their Main Fault Is A Lack Of Discipline. On Deeper Thought, I Believe That Is Not The Case. The Basic Problem Is That Their Priorities Have Not Become Deeply Planted In Their Hearts And Minds. They Haven't Really Internalized Habit 2 [begin With The End In Mind].

All Things Are Created Twice. All Things. Vision Is The First Creation. For A House It's Called The Blueprint. For A Life It's Called A Mission. For A Day It's Called A Goal And A Plan. For A Parent It's Called A Belief In The Unseen Potential Of A Child. For All, It Is The Mental Creation Which Always Precedes The Physical, Or Second, Creation.

We Develop Our Character Muscles By Overcoming Challenges And Obstacles.

Instead, I Have An Abundance Mentality: When People Are Genuinely Happy At The Successes Of Others, The Pie Gets Larger.

If We Keep Doing What We're Doing, We're Going To Keep Getting What We're Getting.

Creating And Integrating An Empowering Personal Mission Statement Is One Of The Most Important Investments We Can Make.

Your Economic Security Does Not Lie In Your Job; It Lies In Your Own Power To Produce - To Think, To Learn, To Create, To Adapt. That's True Financial Independence. It's Not Having Wealth; It's Having The Power To Produce Wealth.

Look At The Weaknesses Of Others With Compassion, Not Accusation. It's Not What They're Not Doing Or Should Be Doing That's The Issue. The Issue Is Your Own Chosen Response To The Situation And What You Should Be Doing. If You Start To Think The Problem Is "out There," Stop Yourself. That Thought Is The Problem.

We're Responsible For Our Own Lives.

The Key Is In Not Spending Time, But In Investing It.

Make Small Commitments And Keep Them. Be A Light, Not A Judge. Be A Model, Not A Critic. Be A Part Of The Solution, Not The Problem.

Most People Struggle With Life Balance Simply Because They Haven't Paid The Price To Decide What Is Really Important To Them.

I See Myself Living By Correct Principles And Accomplishing Worthy Purposes. One Of My Favorite Quotes Is, "the Greatest Battles Of Life Are Fought Out Every Day In The Silent Chambers Of One's Own Soul." (david O. Mckay).

We Are Free To Choose Our Response In Any Situation, But In Doing So We Chose The Attendant Consequence. If We Pick Up One End Of The Stick, We Pick Up The Other.

The Power To Distinguish Between Person And Performance And To Communicate Intrinsic Worth Flows Naturally Out Of Our Own Sense Of Intrinsic Worth.

Effective Leadership Is The Only Competitive Advantage That Will Endure. That's Because Leadership Has Two Sides- What A Person Is Character And What A Person Does- Competence.

Proactive People Carry Their Own Weather With Them.

People Behave More On The Basis Of How They Feel Than How They Think; Unless There Are Good Feelings Between People, It Is Almost Impossible To Reason Intelligently.

I Am Convinced That If We As A Society Work Diligently In Every Other Area Of Life And Neglect The Family, It Would Be Analogous To Straightening Deck Chairs On The Titanic.

Vision Is Seeing A Future State With The Mind's Eye. Vision Is Applied Imagination.

The More Aware We Are Of Our Basic Paradigms, Maps, Or Assumptions, And The Extent To Which We Have Been Influenced By Our Experience, The More We Can Take Responsibility For Those Paradigms, Examine Them, Test Them Against Reality, Listen To Others And Be Open To Their Perceptions, Thereby Getting A Larger Picture And A Far More Objective View.

Studies Have Identified A Significant 'skills Gap' Between What Students Are Currently Being Taught And The Skills Employers Are Seeking In Today's Global Economy. Our Children Must Be Better Prepared Than They Are Now To Meet The Future Challenges Of Our Ever-changing World.

If We Overcome The Pull And "get Up And Get At It," We Will Have Won A Victory. We Have Kept Our Own Resolve. We Can Then Move To Other Things, For By Small Means Great Things Are Accomplished. Thus, Even This One Small Step Is Also In Another Sense A Giant Leap.

We Don't Invent Our Missions, We Detect Them.

We Simply Assume That The Way We See Things Is The Way They Really Are Or The Way They Should Be. And Our Attitudes And Behaviors Grow Out Of These Assumptions.

Independent Thinking Alone Is Not Suited To Interdependent Reality.

A Cardinal Principle Of Total Quality Escapes Too Many Managers: You Cannot Continuously Improve Interdependent Systems And Processes Until You Progressively Perfect Interdependent, Interpersonal Relationships.

True Independence Of Character Empowers Us To Act Rather Than Be Acted Upon.

Independent Will Is Our Capacity To Act. It Gives Us The Power To Transcend Our Paradigms, To Swim Upstream, To Rewrite Our Scripts, To Act Based On Principle Rather Than Reacting Based On Emotion Or Circumstance.

The Greatest And Most Inspiring Mountain Climbing Achievements In History Are Not So Much Stories Of Individual Achievement, But Are Stories Of The Extraordinary Power Of A Unified, Talented, Prepared Team That Stays Loyally Committed To One Another And To Their Shared Vision To The End.

If There's One Thing That's Certain In Business, It's Uncertainty.

The Key To Creating Passion In Your Life Is To Find Your Unique Talents, And Your Special Role And Purpose In The World.

A Personal Mission Statement Becomes The Dna For Every Other Decision We Make.

Decisions We Make

When It Comes To Developing Character Strength, Inner Security And Unique Personal And Interpersonal Talents And Skills In A Child, No Institution Can Or Ever Will Compare With, Or Effectively Substitute For, The Home's Potential For Positive Influence.

Without Exception, Empathy Is Always Appropriate.

Listen, Involve, Synergize At Work. Then You Will Bury The Old And Create An Entirely New Winning Culture Which Will Unleash People's Talents And Create Complementary Teams Where Strengths Are Made Productive And Weakness Are Made Irrelevant Through The Strengths Of Others.

Trust Is The Highest Form Of Human Motivation.

When You Engage In A Work That Taps Your Talent And Fuels Your Passion-that Rises Out Of A Great Need In The World That You Feel Drawn By Conscience To Meet-therein Lies Your Voice, Your Calling, Your Soul's Code.

To Live; To Love; To Learn; And To Leave A Legacy.

Be Proactive. Ask Yourself, "are My Actions Based On Self-chosen Values Or On My Moods, Feelings And Circumstances?"

A Good Affirmation Has Five Basic Ingredients: It's Personal, It's Positive, It's Present Tense, It's Visual, And It's Emotional.

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We See The World, Not As It Is, But As We Are──or, As We Are Conditioned To See It.

We Judge Ourselves By Our Intentions. And Others By Their Actions.

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We Accomplish All That We Do Through Delegation - Either To Time Or To Other People.

It Is One Thing To Make A Mistake, And Quite Another Thing Not To Admit It.

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We Can Act Instead Of Being Acted Upon.

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Above All, Success In Business Requires Two Things: A Winning Competitive Strategy, And Superb Organizational Execution. Distrust Is The Enemy Of Both. I Submit That While High Trust Won't Necessarily Rescue A Poor Strategy, Low Trust Will Almost Always Derail A Good One.

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Change For The Better

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If We Know How To Listen To Our Own Heart, We Can Listen To The Hearts Of Others.

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Most People Do Not Listen With The Intent To Understand; They Listen With The Intent To Reply.

Many People Seem To Think That Success In One Area Can Compensate For Failure In Other Areas. But Can It Really?... True Effectiveness Requires Balance.

As Human Beings, We Are Responsible For Our Own Lives. Our Behavior Is A Function Of Our Decisions, Not Our Conditions. We Can Subordinate Feelings To Values.

Personal Development

Improve Relationships With Others By Assuming That They Can Hear Everything You Say About Them

Relationships With Others

Humility Is The Mother Of All Virtues, Courage The Father, Integrity The Child And Wisdom The Grandchild.

Principles Don't Die. They Aren't Here One Day And Gone The Next. They Can't Be Destroyed By Fire, Earthquake Or Theft. Principles Are Deep, Fundamental Truths, Classic Truths.

To Receive Gratitude With Grace Is A Form Of Gratitude By Itself, And Not Always An Easy Art To Master.

Executives Need To Understand The Economic Benefits Of Trust Dividend, Especially When The Behavior Is Real, Not Artificially Or Superficially Created As Pr To Manipulate Trust.

In The Long Run, You Can Never Accomplish A Worthy End With An Unworthy Means.

Strategy Is Important, But Trust Is The Hidden Variable. On Paper You Can Have Clarity Around Your Objectives, But In A Low-trust Environment, Your Strategy Won't Be Executed.

What We Are Communicates Far More Eloquently Than Anything We Say Or Do. There Are People We Trust Because We Know Their Character. Whether They're Eloquent Or Not, Whether They Have Human-relations Techniques Or Not, We Trust Them And Work With Them.

Peace Of Mind Comes When Your Life Is In Harmony With True Principles And Values And In No Other Way.

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Creating A Warm, Caring, Supportive, Encouraging Environment Is Probably The Most Important Thing You Can Do For Your Family.

Ineffective People Live Day After Day With Unused Potential.

The More People Train Their Counsciousness, The More Sensitivie They Are To It. It's Like You Had Your Own Voice Coming To You.

Make Time For Planning: Wars Are Won In The General's Tent.

Time Management

Unless People Feel That They Are Accepted And That They Have A Right To Express Their Feelings Without Fear Of Embarrassment Or Ridicule, All They Will Do Is React And Rebel And Struggle For Their Identity.

True Greatness Will Be Achieved Through The Abundant Mind That Works Selflessly - With Mutual Respect, For Mutual Benefit.

People With A Scarcity Mentality Tend To See Everything In Terms Of Win-lose. There Is Only So Much; And If Someone Else Has It, That Means There Will Be Less For Me. The More Principle-centered We Become, The More We Develop An Abundance Mentality, The More We Are Genuinely Happy For The Successes, Well-being, Achievements, Recognition, And Good Fortune Of Other People. We Believe Their Success Adds To...rather Than Detracts From...our Lives.

To Judge Someone Before Understanding That Person Is A Form Of Human Rejection And Feeds Upon Itself. It Intensifies Personal Insecurities, Necessitating More Judgment (prejudice) And Less Understanding. The Processes Continue In This Vicious Cycle.

Habit 1: Be Proactive Habit 2: Begin With The End In Mind Habit 3: Put First Things First Habit 4: Think Win/win Habit 5: Seek First To Understand, Then To Be Understood Habit 6: Synergize Habit 7: Sharpen The Saw

Begin Each Day With The Blueprint Of My Deepest Values Firmly In Mind Then When Challenges Come, Make Decisions Based On Those Values.

What You See Often Depends On What You Are Looking For.

The Ability To Subordinate An Impulse To A Value Is The Essence Of The Proactive Person. Reactive People Are Driven By Feelings, By Circumstances, By Conditions, By Their Environment. Proactive People Are Driven By Values - Carefully Thought About, Selected And Internalized Values.

The Undisciplined Are Slaves To Moods, Appetites And Passions

I Win The Private Victory When I Have Made My Mind Up And Commit To Live By Correct Principles And To Serve Worthy Purposes.

To Retain Those Who Are Present, Be Loyal To Those Who Are Absent.

Interpersonal Skills

You Can Learn Great Things From Your Mistakes When You Aren’t Busy Denying Them.

You Basically Get What You Reward. If You Want To Achieve The Goals And Reflect The Values In Your Mission Statement, Then You Need To Align The Reward System With These Goals And Values.

By Centering Our Lives On Correct Principles And Creating A Balanced Focus Between Doing And Increasing Our Ability To Do, We Become Empowered To The Task Of Creating Effective Useful And Peaceful Lives.

The Role Of The Leader Is To Foster Mutual Respect And Build A Complementary Team Where Each Strength Is Made Productive And Each Weakness Irrelevant.

When Air Is Charged With Emotions, An Attempt To Teach Is Often Perceived As A Form Of Judgment And Rejection.

Interdependent People Combine Their Own Efforts With The Efforts Of Others To Achieve Their Greatest Success.

One Thing About Trust Is That Everyone's For It.

I Am Not A Product Of My Circumstances. I Am A Product Of My Decisions.

You Don't See The World As It Is, You See It According To Who You Are.

Building And Repairing Relationships Are Long-term Investments.

The Principle Of Fasting Is Taught In Almost All Major World Religions As A Means Of Developing A Higher Level Of Self-mastery And Self-control, And Also A Deeper Awareness Of How Really Dependent We Are.

Leaders Are Not Born Or Made - They Are Self Made

In The Absence Of Wake-up Calls, Many Of Us Never Really Confront The Critical Issues Of Life.

It Is Possible To Be Busy-very Busy-without Being Very Effective.

Climbing The Ladder

Ladder Of Success

Power Is The Faculty Or Capacity To Act, The Strength And Potency To Accomplish Something. It Is The Vital Energy To Make Choices And Decisions. It Also Includes The Capacity To Overcome Deeply Embedded Habits And To Cultivate Higher, More Effective Ones.

Effective Leadership Is Putting First Things First. Effective Management Is Discipline, Carrying It Out.

Role Modeling Is The Most Basic Responsibility Of Parents. Parents Are Handing Life's Scripts To Their Children, Scripts That In All Likelihood Will Be Acted Out For The Rest Of The Children's Lives.

At Some Time In Your Life, You Probably Had Someone Believe In You When You Didn't Believe In Yourself.

Personal Development

You Can't Talk Your Way Out Of A Problem You Behaved Your Way Into!

Interpersonal Skills

The Exercise Of True Leadership Is Inversely Proportional To The Exercise Of Power.

Whatever Your Present Situation, I Assure You That You Are Not Your Habits. You Can Replace Old Patterns Of Self-defeating Behavior With New Patterns, New Habits Of The Effectiveness, Happiness And Trust-based Relationships.

We Can't Live Without Eating, But We Don't Live To Eat.

It's Better To Be Humbled By The Word Than By The Force Of Circumstances.

Happen To Things, Don't Let Things Happen To You

We Must Look At The Lens Through We See The World, As Well As The World We See, And That The Lens Itself Shapes How We Interpret The World.

It Is Futile To Put Personality Ahead Of Character, To Try To Improve Relationships With Others Before Improving Ourselves.

Keeping Promises

The World Has Entered An Era Of The Most Profound And Challenging Change In Human History.

The Essence Of The Best Thinking In The Area Of Time Management (practice Planning) Can Be Captured In A Single Phrase: Organize And Execute Around Priorities

Remember, Technology Is A Great Servant, But A Terrible Master.

Synergy Is Everywhere In Nature. If You Plant Two Plants Close Together, The Roots Commingle And Improve The Quality Of The Soil So That Both Plants Will Grow Better Than If They Were Separated. If You Put Two Pieces Of Wood Together, They Will Hold Much More Than The Total Weight Held By Each Separately. The Whole Is Greater Than The Sum Of Its Parts. One Plus One Equals Three Or More.

Effective Interdependence Can Only Be Built On True Independence.

Interdependence

True Independence

Be A Function Of Your Values Rather Than A Function Of The Impulse Or Desire Of Any Given Moment.

Being Humble Does Not Mean Being Weak, Reticent, Or Self-effacing. It Means Recognizing Principle And Putting It Ahead Of Self. It Means Standing Firmly For Principle, Even In The Fact Of Opposition.

Writing Distills, Crystallizes, And Clarifies Thought.

The Way We See Things Is The Source Of The Way We Think Or The Way We Act

The Human Will Is An Amazing Thing. Time After Time, It Has Triumphed Against Unbelievable Odds.

The Greatest Thing You Can Do For Your Children Is Love Your Spouse.

Empathic Listening Is So Powerful Because It Gives You Accurate Data To Work With. Instead Of Projecting Your Own Autobiography And Assuming Thoughts, Feelings, Motives And Interpretation, You're Dealing With The Reality Inside Another Person's Head And Heart. You're Listening To Understand. You're Focused On Receiving The Deep Communication Of Another Human Soul.

Strength Lies In Differences, Not In Similarities

The Leader Is The One Who Climbs The Tallest Tree, Surveys The Entire Situation, And Yells, 'wrong Jungle!' ... Busy, Efficient Producers And Managers Often Respond ... 'shut Up! We're Making Progress!'

Character Grows In The Soil Of Experience With The Fertilization Of Example, The Moisture Of Ambition, And The Sunshine Of Satisfaction. Character Cannot Be Purchased, Bargained For, Inherited, Rented Or Imported From Afar. It Must Be Home-grown. Purely Intellectual Development Without Commensurate Internal Character Development Makes As Much Sense As Putting A High-powered Sports Car In The Hands Of A Teenager Who Is High On Drugs. Yet All Too Often In The Academic World, That's Exactly What We Do By Not Focusing On The Character Development Of Young People.

If I Really Want To Improve My Situation, I Can Work On The One Thing Over Which I Have Control-myself. I Can Stop Trying To Shape Up My Wife And Can Work On My Own Weaknesses. I Can Focus An Being A Great Marriage Partner, A Source Of Unconditional Love And Support. Hopefully, My Wife Will Feel The Power Of Proactive Example And Respond In Kind. But, Whether She Does Or Doesn't, The Most Positive Way I Can Influence My Situation Is To Work On Myself, On My Being.

Unconditional Love

Do What Is Important, Not What Is Urgent.

By Behaving In Ways That Build Trust With One, You Build Trust With Many.

What One Great Idea Resonates Deeper In The Soul Than Any Other...that We Are Free To Choose. Next To Life Itself, The Power To Choose Is Your Greatest Gift.

In Order To Have Influence, You Have To Be Influenced.

Self Improvement

An Empowering Mission Statement Has To Become A Living Document, Part Of Our Very Nature, So That The Criteria We've Put Into It Are Also In Us, In The Way We Live Our Lives Day By Day.

Be Part Of The Solution, Not Part Of The Problem.

People Simply Feel Better About Themselves When They’re Good At Something.

Will We Act Upon Life, Or Will We Merely Be Acted Upon?

It's Not Enough To Have Values Without Vision ; You Want To Be Good, But You Want To Be Good For Something. On The Other Hand, Vision Without Values Can Create A Hitler . An Empowering Mission Statement Deals With Both Character And Competence; What You Want To Be And What You Want To Do In Your Life.

Highly Proactive People Don't Blame Circumstances, Conditions, Or Conditioning For Their Behavior. Their Behavior Is A Product Of Their Own Conscious Choice.

It's A Fact That More People Watch Television And Get Their Information That Way Than Read Books. I Find New Technology And New Ways Of Communication Very Exciting And Would Like To Do More In This Field.

If We Live Out Of Our Memory, We're Tied To The Past And To That Which Is Finite. When We Live Out Of Our Imagination, We're Tied To That Which Is Infinite.

If You Don't Choose To Do It In Leadership Time Up Front, You Do It In Crisis Management Time Down The Road.

In The End, Life Teaches Us What Is Important, And That Is Family.

When You Have Too Many Top Priorities, You Effectively Have No Top Priorities.

To Me, The Essence Of Keeping The Soul Nourished Is Obedience To One's Conscience. I Don't Think That The Soul Can Be Nourished Unless People Have A Strong Sense Of Conscience That They Have Educated And Developed And Soaked In The Universal And Timeless Principles Of Integrity And Service. This Way, The Individual's Soul Becomes Part Of The Universal Soul Of Service, Contribution, And Making A Difference.

To Listen With Empathy Is The Most Important Human Skill.

As A Principle-centered Person You Try To Stand Apart From The Emotion Of The Situation And From Other Factors That Would Act On You, And Evaluate The Options. Looking At The Balanced Whole-the Work Needs, The Family Needs, The Other Needs That May Be Involved, And The Possible Implications Of The Various Alternatives - You'll Try To Come Up With The Best Solution Taking All Factors Into Consideration. We Are Limited But We Can Push Back The Borders Of Our Limitations.

Real Excellence Does Not Come Cheaply. A Certain Price Must Be Paid In Terms Of Practice, Patience, And Persistence - Natural Ability Notwithstanding.

If You Focus On Principles, You Empower Everyone Who Understands Those Principles To Act Without Constant Monitoring, Evaluating, Correcting, Or Controlling.

We're Constantly Making Choices About The Way We Spend Our Time. The Issue Is Not Between The Good And The Bad, But Between The Good And The Best. So Often, The Enemy Of The Best Is The Good.

Private Victories Precede Public Victories.

Keeping Promises

As You Live Your Values, Your Sense Of Identity, Integrity, Control, And Inner-directedness Will Infuse You With Both Exhilaration And Peace. You Will Define Yourself From Within, Rather Than By People's Opinions Or By Comparisons To Others.

Trust Is A Function Of Both Character And Competence. Of Course You Can't Trust Someone Who Lacks Integrity, But If Someone Is Honest But They Can't Perform, You're Not Going To Trust Them Either. You Won't Trust Them To Get The Job Done.

It Comes From Within.

The Only Person I Know, Is The Person I Want To Be

Personal Development

Petty Things Become Unimportant When People Are Impassioned About A Purpose Higher Than Self.

Treat Them All The Same By Treating Them Differently.

Interpersonal Skills

Retire From Your Job But Never From Meaningful Projects. If You Want To Live A Long Life, You Need Eustress, That Is, A Deep Sense Of Meaning And Of Contribution To Worthy Projects And Causes, Particularly, Your Intergenerational Family.

Nothing Is More Exciting And Bonding In Relationships Than Creating Together.

When Trust Is High, The Dividend You Receive Is Like A Performance Multiplier, Elevating And Improving Every Dimension Of Your Organization And Your Life.... In A Company, High Trust Materially Improves Communication, Collaboration, Execution, Innovation, Strategy, Engagement, Partnering, And Relationships With All Stakeholders.

I Know It Is Possible Not Only To Restore Trust But To Actually Enhance It. The Difficult Things That We Got Through With The Important People In Our Lives Can Become Fertile Ground For The Growth Of Enduring Trust - Trust That Is Actually Stronger Because It's Been Tested And Proved Through Challenge.

The Power Of Transcendent Vision Is Greater Than The Power Of The Scripting Deep Inside The Human Personality And It Subordinates It [the Scripting], Submerges It, Until The Whole Personality Is Reorganized In The Accomplishment Of That Vision.

Despite All Our Gains In Technology, Product Innovation And World Markets, Most People Are Not Thriving In The Organizations They Work For.

Management Works In The System; Leadership Works On The System.

Communication Is The Most Important Skill In Life. We Spend Most Of Our Waking Hours Communicating. But Consider This: You've Spent Years Learning How To Read And Write, Years Learning How To Speak. But What About Listening?

The Key To Motivation Is Motive. It's The Why. It's The Deeper Yes! Burning Inside That Makes It Easier To Say No To The Less Important.

Affirm People. Affirm Your Children. Believe In Them, Not In What You See But In What You Don't See - Their Potential.

The Ability To Subordinate An Impulse To A Value Is The Essence Of The Proactive Person.

Impulse Control

We Exhaust Ourselves More From The Tension And The Consequences Of Internal Disharmony Than From Hard, Unremitting Work.

Management Is Formal Authority Given From Above. Leadership Is Moral Authority Given From Below And All Around.

Listen To Your Conscience Regarding Something That You Simply Know You Should Do, Then Start Small On It - Make A Promise And Keep It. Then Move Forward And Make A Little Larger Promise And Keep It. Eventually You'll Discover That Your Sense Of Honor Will Become Greater Than Your Moods, And That Will Give You A Level Of Confidence And Excitement That You Can Move To Other Areas Where You Feel You Need To Make Improvements Or Give Service.

Live, Love, Laugh, Leave A Legacy.

We Tend To Get What We Expect - Both From Ourselves And From Others. When We Expect More, We Tend To Get More; When We Expect Less, We Tend To Get Less.

Most Leaders Would Agree That They’d Be Better Off Having An Average Strategy With Superb Execution Than A Superb Strategy With Poor Execution. Those Who Execute Always Have The Upper Hand.

In Many Situations Involving Service Recovery - The Problem Itself Became The Catalyst For The Creation Of Even Greater Trust As The Companies Took The Issues Head-on And Worked Through The Difficult Problem In A Way That Restored Confidence.

One Thing's For Sure. If We Keep Doing What We're Doing, We're Going To Keep Getting What We're Getting. One Definition Of Insanity Is To Keep Doing The Same Thing And Expect Different Results.

A Mission Statement Is Not Something You Write Overnight... But Fundamentally, Your Mission Statement Becomes Your Constitution, The Solid Expression Of Your Vision And Values. It Becomes The Criterion By Which You Measure Everything Else In Your Life.

The Only Way We Can Handle Change Around Us Is To Know What Is Changeless About Ourselves

Results Matter! They Matter To Your Credibility.

Success Is When You Realize Obstacles You Face Are Challenges To Help You Become Better - And Your Response Equals The Challenge.

In This Knowledge-worker Age, It's Now Increasingly Tied To Doing Well In School So You Can Get Into Better Grad Schools So You Can Get Better Jobs - So The Pressure To Do Well Is Really High.

Trust Is The Glue That Holds Everything Together. It Creates The Environment In Which All Of The Other Elements Win-win Stewardship Agreements, Self-directing Individuals And Teams, Aligned Structures And Systems, And Accountability Can Flourish.

You Can't Be Successful With Other People If You Haven't Paid The Price Of Success With Yourself.

Frustration Is A Function Of Our Expectations, And Our Expectations Are Often A Reflection Of The Social Mirror Rather Than Our Own Values And Priorities.

...people Have Character Strength But They Lack Communication Skills, And That Undoubtedly Affects The Quality Of Relationships As Well.

Anytime We Think The Problem Is 'out There,' That Thought Is The Problem. We Empower What's Out There To Control Us. The Change Paradigm Is 'outside-in' - What's Out There Has To Change Before We Can Change. The Proactive Approach Is To Change From The 'inside-out': To Be Different, And By Being Different, To Effect Positive Change In What's Out There - I Can Be More Resourceful, I Can Be More Diligent, I Can Be More Creative, I Can Be More Cooperative.

Trust Is A Function Of Two Things: Character And Competence. Character Includes Your Integrity, Your Motive And Your Intent With People. Competence Includes Your Capabilities, Your Skills, And Your Track Record. Both Are Vital.

Little Kindness And Courtesies Are So Important. In Relationships, The Little Things Are The Big Things.

Reactive People... Are Often Affected By Their Physical Environment. They Find External Sources To Blame For Their Behavior.

Our Behavior Is A Function Of Our Decisions, Not Our Conditions.

The Fire Inside People Is Like A Match; The Way To Ignite That Flame Is Initially Through Friction, Then Other Matches Are Lit Through Warmth.

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