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This Society In Which Knowledge Workers Dominate Is In Danger Of A New "class Conflict" Between The Large Minority Of Knowledge Workers And The Majority Of Workers Who Will Make Their Livings Through Traditional Ways, Either By Manual Work... Or By Service Work. The Productivity Of Knowledge Work - Still Abysmally Low - Will Predictably Become The Economic Challenge Of The Knowledge Society. On It Will Depend The Ability Of The Knowledge Society To Give Decent Incomes, And With Them Dignity And Status, To Non Knowledge People.

-Peter Drucker

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This Society In Which

Peter Drucker

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This Society In Which Knowledge Workers Dominate Is In Danger Of A New "class Conflict" Between The Large Minority Of Knowledge Workers And The Majority Of Workers Who Will Make Their Livings Through Traditional Ways, Either By Manual Work... Or By Service Work. The Productivity Of Knowledge Work - Still Abysmally Low - Will Predictably Become The Economic Challenge Of The Knowledge Society. On It Will Depend The Ability Of The Knowledge Society To Give Decent Incomes, And With Them Dignity And Status, To Non Knowledge People.

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Leadership Is Not Rank, Privileges, Title Or Money. It Is Responsibility.

The Best Way To Predict The Future Is To Create It.

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Important Events

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Education Can No Longer Be The Sole Property Of The State.

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The Most Probable Assumption Is That No Currently Working 'business Theory' Will Be Valid 10 Years Hence.

It Is Easier To Raise The Performance Of One Leader Than It Is To Raise The Performance Of A Whole Mass.

We've Spent The Last 30 Years Focusing On The T In It, And We'll Spend The Next 30 Years Focusing On The I.

The Problem In My Life And Other People's Lives Is Not The Absence Of Knowing What To Do But The Absence Of Doing It.

The Entrepreneur Always Searches For Change, Responds To It, And Exploits It As An Opportunity.

Providing More Desirable Products, Services, And Customer Experiences Is Vital To The Continued Existence Of Any Business. And That Is Innovation.

Customer Experience

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