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Even Though A High Iq Is No Guarantee Of Prosperity, Prestige, Or Happiness In Life, Our Schools And Our Culture Fixate On Academic Abilities, Ignoring The Emotional Intelligence That Also Matters Immensely For Our Personal Destiny.

-Daniel Goleman

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Even Though A High

Daniel Goleman

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Even Though A High Iq Is No Guarantee Of Prosperity, Prestige, Or Happiness In Life, Our Schools And Our Culture Fixate On Academic Abilities, Ignoring The Emotional Intelligence That Also Matters Immensely For Our Personal Destiny.

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As A Freshman In College, I Was Having A Lot Of Trouble Adjusting. I Took A Meditation Class To Handle Anxiety. It Really Helped. Then As A Grad Student At Harvard, I Was Awarded A Pre-doctoral Traveling Fellowship To India, Where My Focus Was On The Ancient Systems Of Psychology And Meditation Practices Of Asia.

Meditation Practice

We Learn Best With Focused Attention. As We Focus On What We're Learning, The Brain Maps That Information On What We Already Know Making New Neural Connections

It Is Difficult To Spread The Contagion Of Excitement Without Having A Sense Of Purpose And Direction.

When We Focus On Others, Our World Expands.

Every Morning, I Go Off To A Small Studio Behind My House To Write. I Try To Ignore All Email And Phone Calls Until Lunchtime. Then I Launch Into The Sometimes Frantic Busy-ness Of A Tightly Scheduled Day.

What Seems To Set Apart Those At The Very Top Of Competitive Pursuits From Others Of Roughly Equal Ability Is The Degree To Which, Beginning Early In Life, They Can Pursue An Arduous Practice Routine For Years And Years.

Educators, Long Disturbed By Schoolchildren's Lagging Scores In Math And Reading, Are Realizing There Is A Different And More Alarming Deficiency: Emotional Literacy. And While Laudable Efforts Are Being Made To Raise Academic Standards, This New And Troubling Deficiency Is Not Being Addressed In The Standard School Curriculum. As One Brooklyn Teacher Put It, The Present Emphasis In Schools Suggests That "we Care More About How Well Schoolchildren Can Read And Write Than Whether They'll Be Alive Next Week."

The Human Brain Is By No Means Fully Formed At Birth. It Continues To Shape Itself Through Life, With The Most Intense Growth Occurring During Childhood.

But The Rational Mind Usually Doesn't Decide What Emotions We "should" Have !

The More Socially Intelligent You Are, The Happier And More Robust And More Enjoyable Your Relationships Will Be.

One Aspect Of A Successful Relationship Is Not Just How Compatible You Are, But How You Deal With Your Incompatibility.

Incompatibility

The Act Of Compassion Begins With Full Attention, Just As Rapport Does. You Have To Really See The Person. If You See The Person, Then Naturally, Empathy Arises. If You Tune Into The Other Person, You Feel With Them. If Empathy Arises, And If That Person Is In Dire Need, Then Empathic Concern Can Come. You Want To Help Them, And Then That Begins A Compassionate Act. So I'd Say That Compassion Begins With Attention.

True Compassion Means Not Only Feeling Another's Pain But Also Being Moved To Help Relieve It.

Although Traditional Incentives Such As Bonuses Or Recognition Can Prod People To Better Performance, No External Motivators Can Get People To Perform At Their Absolute Best. . . .wherever People Gravitate Within Their Work Roles, Indicates Where Their Real Pleasure Lies—and That Pleasure Is Itself Motivating.

One Way To Boost Our Will Power And Focus Is To Manage Our Distractions Instead Of Letting Them Manage Us.

In A High-iq Job Pool, Soft Skills Like Discipline, Drive And Empathy Mark Those Who Emerge As Outstanding.

....goal Directed Self-imposed Delay Of Gratification Is Perhaps The Essence Of Emotional Self-regulation: The Ability To Deny Impulse In The Service Of A Goal, Whether It Be Building A Business, Solving An Algebraic Equation, Or Pursuing The Stanley Cup.

Shipping By Sea Produces 1/60 The Emissions Of Shipping By Air And About 1/5 That Of Trucking.

A Prerequisite To Empathy Is Simply Paying Attention To The Person In Pain.

Research Shows That For Jobs Of All Kinds, Emotional Intelligence Is Twice As Important An Ingredient Of Outstanding Performance As Cognitive Ability And Technical Skill Combined.

People Tend To Become More Emotionally Intelligent As They Age And Mature.

Doggedness Depends On Emotional Traits - Enthusiasm And Persistence In The Face Of Setbacks - Above All Else.

Teachers Need To Be Comfortable Talking About Feelings.

Western Business People Often Don't Get The Importance Of Establishing Human Relationships.

If Your Emotional Abilities Aren't In Hand, If You Don't Have Self-awareness, If You Are Not Able To Manage Your Distressing Emotions, If You Can't Have Empathy And Have Effective Relationships, Then No Matter How Smart You Are, You Are Not Going To Get Very Far.

Buying Phosphate-free Soap Allows You To Say, 'my Detergent Doesn't Have The Harsh Chemicals Others Do.' The Question Is, How Are You Washing With It? The Very Worst Thing For The Earth About Detergent Is That We Heat Water To Use It.

Mindful Meditation Has Been Discovered To Foster The Ability To Inhibit Those Very Quick Emotional Impulses.

Meditation And Yoga

The Task Of Worrying Is To Come Up With Positive Solutions For Life's Perils By Anticipating Dangers Before They Arise. If We Are Preoccupied By Worries, We Have That Must Less Attention To Expend On Figuring Out The Answers. Our Worries Become Self-fulfilling Prophecies, Propelling Us Toward The Very Disaster They Predict.

There Are A Host Of Surprises Among Longer-term Meditators, Like A Boost In The Immune System From A Day Of Practice, Which Is Not Seen In Beginners, And A Rapid Recovery From Stress Or Pain. At The "olympic Level" We Find There Is No Anticipatory Anxiety When The Stress Of Pain Is Certain To Come, And No Lingering Aftereffects - Unlike The Stress Reactions In Ordinary Folk.

Who Does Not Recall School At Least In Part As Endless Dreary Hours Of Boredom Punctuated By Moments Of High Anxiety?

People Learn What They Want To Learn. If Learning Is Forced On Us, Even If We Master It Temporarily, It Is Soon Forgotten.

Making Choices That Improve Things For All Of Us On The Planet Is An Act Of Compassion, A Simple Act We Can Do Any Time We Go Shopping.

Once Shoppers Become Empowered, We Will Facilitate Industries Thinking In Completely New Terms; For Example, Making Products That Are Totally Biodegradable.

Scheduling Down Time As Part Of Your Routine Is Hard But Worth It, Personally, Even Professionally.

Emotional Intelligence Begins To Develop In The Earliest Years. All The Small Exchanges Children Have With Their Parents, Teachers, And With Each Other Carry Emotional Messages.

The Book Is A Dialogue Between The Dalai Lama And A Group Of Scientists About How We Can Better Handle Our Destructive Emotions And How To Overcome Them.

The Best Leaders Don’t Know Just One Style Of Leadership—they’re Skilled At Several, And Have The Flexibility To Switch Between Styles As The Circumstances Dictate.

Reducing The Economic Gap May Be Impossible Without Also Addressing The Gap In Empathy.

Smart Phones And Social Media Expand Our Universe. We Can Connect With Others Or Collect Information Easier And Faster Than Ever.

When The Darkness Is Seen As A Necessary Prelude To The Creative Light, One Is Less Likely To Ascribe Frustration To Personal Inadequacy Or Label It As Bad.

The People We Get Along With, Trust, Feel Simpatico With, Are The Strongest Links In Our Networks

Empathy And Social Skills Are Social Intelligence, The Interpersonal Part Of Emotional Intelligence. That's Why They Look Alike.

One Of The Leading Theories Of Why Electroconvulsive Therapy Is Effective For Most Severe Depressions Is That It Causes A Loss Of Short-term Memory - Patients Feel Better Because They Can't Remember Why They Were Sad.

All The Classical Meditation Traditions, In One Way Or Another, Stress Nonattachment To The Self As A Goal Of Practice. Oddly, This Dimension Is Largely Ignored In Scientific Research, Which Tends To Focus On Health And Other Such Benefits. I Suppose The Difference Has To Do With The Contrast In Views Of The Self From The Spiritual And Scientific Perspectives. Scientists Value The Self; Spiritual Traditions Have Another Perspective.

Emotional Self-control-- Delaying Gratification And Stifling Impulsiveness- Underlies Accomplishment Of Every Sort

Some Children Naturally Have More Cognitive Control Than Others, And In All Kids This Essential Skill Is Being Compromised By The Usual Suspects: Smartphones, Tv, Etc. But There Are Many Ways That Adults Can Help Kids Learn Better Cognitive Control.

We're Exposed And Carry In Our Bodies Multiple Chemicals, And We Have To Understand How They Interact. Both How They Individually Interact And The Thousands Of Effects They Can Produce When They Interact With The Receptors That Run Our Bodies.

When I Say Manage Emotions, I Only Mean The Really Distressing, Incapacitating Emotions. Feeling Emotions Is What Makes Life Rich. You Need Your Passions.

Want A Happier, More Content Life? I Highly Recommend The Down-to-earth Methods You'll Find In 'mindfulness.' Professor Mark Williams And Dr Danny Penman Have Teamed Up To Give Us Scientifically Grounded Techniques We Can Apply In The Midst Of Our Everyday Challenges And Catastrophes.

Our Brain Comes Hard-wired With An Urge To Play, One That Hurls Us Into Sociability. A Child's Play Both Demands And Creates Its Own Safe Space, One In Which She Can Confront Threats, Fears, And Dangers, But Always Come Through Whole. Play Offers A Child A Natural Way To Manage Feared Separations Or Abandonment, Rendering Them Instead Opportunities For Mastery And Self-discovery.

For The High Achievers, Studying Gave Them The Pleasing, Absorbing Challenge Of Flow 40 Percent Of The Hours They Spent At It. But For Low Achievers, Studying Produced Flow Only 16 Percent Of The Time; More Often That Not, It Yielded Anxiety, With The Demands Outreaching Their Abilities...the Low Achievers Found Pleasure And Flow In Socializing, Not In Studying.

Our Genetic Heritage Endows Each Of Us With A Series Of Emotional Set-points That Determines Our Temperament. But The Brain Circuitry Involved Is Extraordinarily Malleable; Temperament Is Not Destiny.

We Should Spend Less Time Ranking Children And More Time Helping Them To Identify Their Natural Competencies And Gifts, And Cultivate Those.

Teachers Need To Be Comfortable Talking About Feelings. This Is Part Of Teaching Emotional Literacy - A Set Of Skills We Can All Develop, Including The Ability To Read, Understand, And Respond Appropriately To One's Own Emotions And The Emotions Of Others.

Fear, In Evolution, Has A Special Prominence: Perhaps More Than Any Other Emotion It Is Crucial For Survival.

When It Comes To Exploring The Mind In The Framework Of Cognitive Neuroscience, The Maximal Yield Of Data Comes From Integrating What A Person Experiences - The First Person - With What The Measurements Show - The Third Person.

Emotional Self-control Is Not The Same As Overcontrol, The Stifling Of All Feeling And Spontaneity....when Such Emotional Suppression Is Chronic, It Can Impair Thinking, Hamper Intellectual Performance And Interfere With Smooth Social Interaction. By Contrast, Emotional Competence Implies We Have A Choice As To How We Express Our Feelings.

Life Without Passion Would Be A Dull Wasteland Of Neutrality, Cut Off And Isolated From The Richness Of Life Itself.

Richness Of Life

Well, Any Effort To Maximize Your Potential And Ability Is A Good Thing.

Emotional Self-awareness Is The Building Block Of The Next Fundamental Emotional Intelligence: Being Able To Shake Off A Bad Mood.

I Think The Smartest Thing For People To Do To Manage Very Distressing Emotions Is To Take A Medication If It Helps, But Don't Do Only That. You Also Need To Train Your Mind.

Feelings Are Self-justifying, With A Set Of Perceptions And "proofs" All Their Own.

For The High Achievers, Studying Gave Them The Pleasing, Absorbing Challenge Of Flow Percent Of The Hours They Spent As It.

Emotions Are Contagious. We've All Known It Experientially. You Know After You Have A Really Fun Coffee With A Friend, You Feel Good. When You Have A Rude Clerk In A Store, You Walk Away Feeling Bad.

There Is Perhaps No Psychological Skill More Fundamental Than Resisting Impulse.

In A Very Real Sense We Have Two Minds, One That Thinks And One That Feels

My Hope Was That Organizations Would Start Including This Range Of Skills In Their Training Programs - In Other Words, Offer An Adult Education In Social And Emotional Intelligence.

Risk Taking And The Drive To Pursue Innovative Ideas Are The Fuel That Stokes The Entrepreneurial Spirit.

Empathy Represents The Foundation Skill For All The Social Competencies Important For Work.

School Success Is Not Predicted By A Child's Fund Of Facts Or A Precocious Ability To Read As Much As By Emotional And Social Measures; Being Self-assured And Interested: Knowing What Kind Of Behavior Is Expected And How To Rein In The Impulse To Misbehave; Being Able To Wait, To Follow Directions, And To Turn To Teachers For Help; And Expressing Needs While Getting Along With Other Children.

The Other Thing Is That If You Rely Solely On Medication To Manage Depression Or Anxiety, For Example, You Have Done Nothing To Train The Mind, So That When You Come Off The Medication, You Are Just As Vulnerable To A Relapse As Though You Had Never Taken The Medication.

Emotional 'literacy' Implies An Expanded Responsibility For Schools In Helping To Socialize Children. This Daunting Task Requires Two Major Changes: That Teachers Go Beyond Their Traditional Mission And That People In The Community Become More Involved With Schools As Both Active Participants In Children's Learning And As Individual Mentors.

Whenever We Feel Stressed Out, That's A Signal That Our Brain Is Pumping Out Stress Hormones. If Sustained Over Months And Years, Those Hormones Can Ruin Our Health And Make Us A Nervous Wreck.

Simply Paying Attention Allows Us To Build An Emotional Connection. Lacking Attention, Empathy Hasn't A Chance.

Women, On Average, Tend To Be More Aware Of Their Emotions, Show More Empathy, And Are More Adept Interpersonally. Men On The Other Hand, Are More Self-confident And Optimistic, Adapt More Easily, And Handle Stress Better.

Motivation Aside, If People Get Better At These Life Skills, Everyone Benefits: The Brain Doesn't Distinguish Between Being A More Empathic Manager And A More Empathic Father.

Daydreaming Defeats Practice; Those Of Us Who Browse Tv While Working Out Will Never Reach The Top Ranks. Paying Full Attention Seems To Boost The Mind's Processing Speed, Strengthen Synaptic Connections, And Expand Or Create Neural Networks For What We Are Practicing.

But There Has Also Been A Notable Increase In Recent Years Of These Applications By A Much Wider Slice Of Psychotherapists - Far Greater Interest Than Ever Before.

The Ability To Handle Stress Increases With The Practice Of Meditation. In A Culture Like Ours In Which Inner, Spiritual Growth Is Totally Neglected In Favor Of Materialistic Pursuits, We Might Have Something To Learn From The Hare Krishna Devotees' Meditational Practices.

Evolutionary Theory Holds That Our Ability To Sense When We Should Be Suspicious Has Been Every Bit As Essential For Human Survival As Our Capacity For Trust And Cooperation.

Empathetic People Are Superb At Recognizing And Meeting The Needs Of Clients, Customers, Or Subordinates. They Seem Approachable, Wanting To Hear What People Have To Say. They Listen Carefully, Picking Up On What People Are Truly Concerned About, And Respond On The Mark.

Daydreaming Incubates Creative Discovery.

Worries Typically Follow Such Lines, A Narrative To Oneself That Jumps From Concern To Concern And More Often Than Not Includes Catastrophizing, Imagining Some Terrible Tragedy. Worries Are Almost Always Expressed In The Mind's Ear, Not Its Eye - That Is, In Words, Not Images - A Fact That Has Significance For Controlling Worry.

Ceos Are Hired For Their Intellect And Business Expertise - And Fired For A Lack Of Emotional Intelligence.

If You Are Doing Mindfulness Meditation, You Are Doing It With Your Ability To Attend To The Moment.

The Emotional Brain Responds To An Event More Quickly Than The Thinking Brain.

While There I Began To Study The Asian Religions As Theories Of Mind.

Overloading Attention Shrinks Mental Control. Life Immersed In Digital Distractions Creates A Near Constant Cognitive Overload. And That Overload Wears Out Self-control.

There Is Zero Correlation Between Iq And Emotional Empathy... They're Controlled By Different Parts Of The Brain.

Our Emotional Mind Will Harness The Rational Mind To Its Purposes, For Our Feelings And Reactions-- Rationalizations-- Justifying Them In Terms Of The Present Moment, Without Realizing The Influence Of Our Emotional Memory.

Leaders With Empathy Do More Than Sympathize With People Around Them: They Use Their Knowledge To Improve Their Companies In Subtle, But Important Ways.

There Is Perhaps No Psychological Skill More Fundamental Than Resisting Impulse. It Is The Root Of All Emotional Self-control, Since All Emotions, By Their Very Nature, Lead To One Or Another Impulse To Act. The Root Meaning Of The Word Emotion, Remember, Is "to Move.

The Social Brain Is In Its Natural Habitat When We're Talking With Someone Face-to-face In Real Time.

Happy, Calm Children Learn Best

Comparing The Three Domains, I Found That For Jobs Of All Kinds, Emotional Competencies Were Twice As Prevalent Among Distinguishing Competencies As Were Technical Skills And Purely Cognitive Abilities Combined. In General The Higher A Position In An Organization, The More Ei Mattered: For Individuals In Leadership Positions, 85 Percent Of Their Competencies Were In The Ei Domain.

Even Though A High Iq Is No Guarantee Of Prosperity, Prestige, Or Happiness In Life, Our Schools And Our Culture Fixate On Academic Abilities, Ignoring The Emotional Intelligence That Also Matters Immensely For Our Personal Destiny.

Societies Can Be Sunk By The Weight Of Buried Ugliness.

Brain Studies Of Mental Workouts In Which You Sustain A Single, Chosen Focus Show That The More You Detach From What's Distracting You And Refocus On What You Should Be Paying Attention To, The Stronger This Brain Circuitry Becomes.

The Near Cousin Of Optimism Is Hope: Knowing The Steps Needed To Get To A Goal And Having The Energy To Pursue Those Steps. It Is A Primal Motivating Force, And Its Absence Is Paralyzing.

The Amygdala In The Emotional Center Sees And Hears Everything That Occurs To Us Instantaneously And Is The Trigger Point For The Fight Or Flight Response.

However, I Began Meditating At About That Time And Have Continued On And Off Over The Years.

Threats To Our Standing In The Eyes Of Others Are Remarkably Potent Biologically, Almost As Powerful As Those To Our Very Survival.

I Would Say That Iq Is The Strongest Predictor Of Which Field You Can Get Into And Hold A Job In, Whether You Can Be An Accountant, Lawyer Or Nurse, For Example.

People's Emotions Are Rarely Put Into Words , Far More Often They Are Expressed Through Other Cues. The Key To Intuiting Another's Feelings Is In The Ability To Read Nonverbal Channels , Tone Of Voice , Gesture , Facial Expression And The Like

If You Do A Practice And Train Your Attention To Hover In The Present, Then You Will Build The Internal Capacity To Do That As Needed - At Will And Voluntarily.

Positive Work Environments Outperform Negative Work Environments.

Green Is A Process, Not A Status. We Need To Think Of 'green' As A Verb, Not An Adjective.

I Don't Really Follow Meditation Hype. But My Impression Is That Poor Studies Are Cited As "proof" Of Meditation's Benefits, Findings That Apply To Advanced Meditators Are Sometimes Touted As Accruing To Beginners, And, Occasionally, Some Benefits Are Simply Imagined. This May Be Most True In The Business World, Where Many Companies Are Bringing In Teachers Who Are A Bit Loose In Their Use Of Research As Evidence For The Usefulness Of The Method.

Remember, Empathy Need Not Lead To Sympathetically Giving In To The Other Side’s Demands—knowing How Someone Feels Does Not Mean Agreeing With Them.

When The Eyes Of A Woman That A Man Finds Attractive Look Directly At Him, His Brain Secretes The Pleasure-inducing Chemical Dopamine - But Not When She Looks Elsewhere.

Companies In The East Put A Lot More Emphasis On Human Relationships, While Those From The West Focus On The Product, The Bottom Line. Westerners Appear To Have More Of A Need For Achievement, While In The East There's More Need For Affiliation.

Like Secondhand Smoke, The Leakage Of Emotions Can Make A Bystander An Innocent Casualty Of Someone Else's Toxic State.

In The New Workplace, With Its Emphasis On Flexibility, Teams And A Strong Customer Orientation, This Crucial Set Of Emotional Competencies Is Becoming Increasingly Essential For Excellence In Every Job In Every Part Of The World.

We Need To Re-create Boundaries. When You Carry A Digital Gadget That Creates A Virtual Link To The Office, You Need To Create A Virtual Boundary That Didn't Exist Before.

There Is A Newly Coined Word In The English Language For The Moment When The Person We're With Whips Out Their Blackberry Or Answers That Cell Phone, And All Of A Sudden We Don't Exist. The Word Is 'pizzled': It's A Combination Of Puzzled And Pissed Off.

Empathic, Emotionally Intelligent Work Environments Have A Good Track Record Of Increasing Creativity, Improving Problem Solving And Raising Productivity.

Directing Attention Toward Where It Needs To Go Is A Primal Task Of Leadership.

What Really Matters For Success, Character, Happiness And Life Long Achievements Is A Definite Set Of Emotional Skills - Your Eq - Not Just Purely Cognitive Abilities That Are Measured By Conventional Iq Tests.

Gifted Leadership Occurs When Heart And Head--feeling And Thought--meet. These Are The Two Winds That Allow A Leader To Soar.

I Don't Think Focus Is In Itself Ever A Bad Thing. But Focus Of The Wrong Kind, Or Managed Poorly, Can Be.

Attention Is A Little-noticed And Underrated Mental Asset.

As Much As 80% Of Adult "success" Comes From Eq.

When I Went On To Write My Next Book, Working With Emotional Intelligence, I Wanted To Make A Business Case That The Best Performers Were Those People Strong In These Skills.

Self-absorption In All Its Forms Kills Empathy, Let Alone Compassion. When We Focus On Ourselves, Our World Contracts As Our Problems And Preoccupations Loom Large. But When We Focus On Others, Our World Expands. Our Own Problems Drift To The Periphery Of The Mind And So Seem Smaller, And We Increase Our Capacity For Connection - Or Compassionate Action.

Great Leaders, The Research Shows, Are Made As They Gradually Acquire, In The Course Of Their Lives And Careers, The Competencies That Make Them So Effective. The Competencies Can Be Learned By Any Leader, At Any Point.

At Last, Psychology Gets Serious About Glee, Fun, And Happiness. Martin Seligman Has Given Us A Gift-a Practical Map For The Perennial Quest For A Flourishing Life.

Iq And Technical Skills Are Important, But Emotional Intelligence Is The Sine Qua Non Of Leadership.

People Who Are Optimistic See A Failure As Due To Something That Can Be Changed So That They Can Succeed Next Time Around, While Pessimists Take The Blame For The Failure, Ascribing It To Some Characteristic They Are Helpless To Change.

A Leader Tuned Out Of His Internal World Will Be Rudderless; One Blind To The World Of Others Will Be Clueless; Those Indifferent To The Larger Systems Within Which They Operate Will Be Blindsided.

Sheree Conrad And Michael Milburn Bring A Much-needed Sanity To That Confusing And Unruly Terrain, Our Sexual Lives/

The Industrial Processes In Use Today Were Developed At A Time When No One Had To Consider What The Environmental Impact Was. Who Cared? But Making Ecological Concerns Matter To A Company's Bottom Line Will Help It Do The Research And Development That Will Reinvent Everything We Buy.

Research And Development

The Basic Premise That Children Must Learn About Emotions Is That All Feelings Are Okay To Have; However, Only Some Reactions Are Okay.

A Little Girl Who Finds A Puzzle Frustrating Might Ask Her Busy Mother (or Teacher) For Help. The Child Gets One Message If Her Mother Expresses Clear Pleasure At The Request And Quite Another If Mommy Responds With A Curt 'don't Bother Me - I've Got Important Work To Do.'

Our Passions, When Well Exercised, Have Wisdom; They Guide Our Thinking, Our Values, Our Survival.

The More Time You Put Into Practicing, Then, The Greater The Payoff.

Compassion Begins With Attention.

The Emotional Brain Is Highly Attuned To Symbolic Meanings And To The Mode Freud Called The 'primary Process' - The Messages Of Metaphor, Story, Myth, The Arts.

Symbolic Meaning

Whoever Has The Mind To Fight Has Broken His Connection With The Universe. If You Try To Dominate People You Are Already Defeated. We Study How To Resolve Conflict, Not How To Start It.

The Harvard Business Review Recently Had An Article Called 'the Human Moment,' About How To Make Real Contact With A Person At Work: ... The Fundamental Thing You Have To Do Is Turn Off Your Blackberry, Close Your Laptop, End Your Daydream And Pay Full Attention To The Person.

Simple Inattention Kills Empathy, Let Alone Compassion. So The First Step In Compassion Is To Notice The Other's Need. It All Begins With The Simple Act Of Attention.

For Better Or Worse, Intelligence Can Come To Nothing When Emotions Hold Sway.

But Once You Are In That Field, Emotional Intelligence Emerges As A Much Stronger Predictor Of Who Will Be Most Successful, Because It Is How We Handle Ourselves In Our Relationships That Determines How Well We Do Once We Are In A Given Job.

Cognitive Skills Such As Big-picture Thinking And Long-term Vision Were Particularly Important. But When I Calculated The Ratio Of Technical Skills, Iq, And Emotional Intelligence As Ingredients Of Excellent Performance, Emotional Intelligence Proved To Be Twice As Important As The Others For Jobs At All Levels.

There Are Some Surprising Payoffs With Only A Few Minutes' Practice, Like Eliminating The Loss Of Concentration That Multitasking Usually Brings. Short Daily Mindfulness Practice In Beginners Also Improves Memory, To The Point That A Group Of Students Who Volunteered For A Study Got Significantly Better Scores On Their Graduate School Entrance Exams.

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