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Obviously, Despite Hard Work And Heroic Efforts, Many Dreams Don't Come True. But If We Don't Dare To Dream And Then Throw Muscle, Heart, And Soul Into Making The Dream Come True, Then Wow Projects-and All Of The Emotional, Intellectual, Spiritual, And Financial Riches That They Bring Will Surely Not Be Our Lot In Life!

-Tom Peters

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Obviously, Despite Hard Work

Tom Peters

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Obviously, Despite Hard Work And Heroic Efforts, Many Dreams Don't Come True. But If We Don't Dare To Dream And Then Throw Muscle, Heart, And Soul Into Making The Dream Come True, Then Wow Projects-and All Of The Emotional, Intellectual, Spiritual, And Financial Riches That They Bring Will Surely Not Be Our Lot In Life!

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One Potential Long-term Problem With Many Current Digital Libraries Is That They Grew Out Of And Aresupported By Bricks-and-mortar Libraries. Although There Is Nothing Inherently Wrong With That Arrangement, Inreality It Creates A Potentially Dangerous Situation That I Call "the Other Digital Divide."

Dangerous Situations

Bricks And Mortar

Organize As Much As Possible Around Teams, To Achieve Enhanced Focus, Task Orientation, Innovativeness, And Individual Commitment.

Power Lies In The Details, And The Tenacious Pursuit Of Such Hidden Levers Can Pay Off Enormously. While You Don't Want To Get A Reputation As A Prissy Worrywart, Worrying About The Details In Private Is Important. You May Think You Are The World's Greatest Speaker, But If The Auditorium's Sound System Is Singing Static - Well, Forget It.

What You Decide Not To Do Is Probably More Important That What You Decide To Do.

Creating In All Employees The Awareness That Their Best Efforts Are Essential And That They Will Share In The Rewards Of The Company's Success.

The Widespread Availability Of Information Is The Only Basis For Effective Day-to-day Problem Solving, Which Abets Continuous Improvement Programs.

One Percent Improvement In 1,000 Things Is Better Than 1,000% Improvement In One Thing.

The Hyperfast-moving, Wired-up, Reengineered, Quality-obsessed Organization Will Succeed Or Fail On The Strength Of The Trust That Its Managers Place In The Folks Working On The Front Line.

It's Not Enough To Be Close To The Customer. You've Got To Be Glued To The Customer.

Knowing When To Take Your Losses Is An Essential Part Of Eventual Success.

Many Flagship State Universities Have Wonderful Digital Libraries That Are Accessed By People Around The World. In Future, If Not Current, Budget Crises, Trustees, Board Members, And Administrators May Wonder Why These State Institutions - With An Articulated Primary Clientele Of Students, Faculty, And Staff Members And A Secondary Clientele Of All Citizens Of The State - Should Be Spending Resources On A Digital Library That Is Used By Many People Beyond The Primary And Secondary Service Populations.

The Trouble With Much Of The Advice Business Gets Today About The Need To Be More Vigorously Creative Is That Its Advocates Often Fail To Distinguish Between Creativity And Innovation. Creativity Is Thinking Up New Things. Innovation Is Doing New Things... The Shortage Is Of Innovators.

I Don't Read Many Business Books. I Read Good Fiction. Business Is About People, So My Favorite Business Books Are Anything By Dickens.

Opportunity Is Not "knocking." It Is Pounding On Your Door.

I Used To Be Skeptical When Educators And Technologists Predicted That We May Be Entering A New Era Of Oral Culture, In Which Audible Information Will Be At Least As Important As Visible Information. Now That I Have Adopted Into My Own Daily Life A Device That Makes Music And Spoken-word Files Easy To Access From Anywhere, I Have Tempered My Skepticism.

Hire For Attitude. Train For Skill... More

Some People Have Argued That Listening To A Work Of Literature Does Not Really Promote Literacy In The Same Way That Reading Does. Having Tried This For Several Months, However, I Can Report From The Trenches That, For Me, Immersive Listening Is As Intellectually Challenging, Stimulating, And Rewarding As Immersive Reading.

Now That Gigabytes Of Accessible, Malleable Information Can Be Carried In One's Pocket, We Probably Will Start To See Some Widespread Shifts And Trends In How And Where People Interact With Digital Documents.

Transforming Leadership, [is Defined As] Leadership That Builds On Man's Need For Meaning, Leadership That Creates Institutional Purpose ... He Is The Value-shaper, The Exemplar, The Maker Of Meanings ... He Is The True Artist, The True Pathfinder.

Steve Jobs Is Perhaps The Most Competitive Human Being I Have Ever Met In My Life, And Yet I Would Argue One Of The Most Artistic Human Beings I Have Ever Met In My Life. You Can Trash The Movies All You Want, But They Do Have An Artistic Component. And Yet Brutal Competition Knows No Peers When It Comes To Hollywood.

Oh Lord, There It Is Again. The Question;" What Kind Of Business Should I Start?" Incidentially, It Has A Twin That Also Sets Me Off: "what Should I Specialize In During The Second Year Of My Mba Studies?" Sorry, But Those Are Two Of The Most Profoundly Upsetting Questions Anyone Can Ask - Upsetting Because The Answer Should Be Obvious: Do What Turns You On, Not What The Statistics Say Is Best.

Change Is Not So Much About Being The First One To Embrace A New Idea, But Being The First To Forget An Old One

The Magic Formula That Successful Businesses Have Discovered Is To Treat Customers Like Guests And Employees Like People.

If You Love Your Company And Love What You Do, You Will Serve Your Customers Better-period!

Champions Are Pioneers, And Pioneers Get Shot At. The Companies That Get The Most From Champions, Therefore, Are Those That Have Rich Support Network So Their Pioneers Will Flourish. This Point Is So Important It's Hard To Overstress. No Support Systems, No Champions. No Champions, No Innovations.

Support Systems

Who Comes First? Don't Be Silly, Says King Hal; It's Employees. That Is - And This Dear Watson, Is Elementary - If You Genuinely Want To Put Customers First, You Must Put Employees More First.

Communication Is Everyone's Panacea For Everything.

Good Communication

We Found That The Most Exciting Environments, That Treated People Very Well, Are Also Tough As Nails. There Is No Bureaucratic Mumbo-jumbo... Excellent Companies Provide Two Things Simultaneously: Tough Environments And Very Supportive Environments.

An Ability To Embrace New Ideas, Routinely Challenge Old Ones, And Live With Paradox Will Be The Effective Leader's Premier Trait.

A While Back, I Came Across A Line Attributed To Ibm Founder Thomas Watson. If You Want To Achieve Excellence, He Said, You Can Get There Today. As Of This Second, Quit Doing Less-than-excellent Work.

Ready, Fire, Aim. Do It! Make It Happen! Action Counts. No One Ever Sat Their Way To Success.

I Find Digital Content Much Easier And More Rewarding To Interact With On Screen Than Printed On Paper.

If You're A Leader, Your Whole Reason For Living Is To Help Human Beings Develop - To Really Develop People And Make Work A Place That's Energetic And Exciting And A Growth Opportunity, Whether You're Running A Housekeeping Department Or Google. I Mean, This Is Not Rocket Science.

If Silly Things Were Not Done, Intelligent Things Would Never Happen.

Who, Precisely, Are Your Dreamers? Are Their Dreams In Technicolor? Do You Allow Their Most Outrageous Dreams To Be Seen In Public?

Ultimately, I Think That The Growth And Sustainability Of The E-book Movement Depends On Authors And End-users (readers).

Want To Accomplish Something, Any-damn-thing? Sharpen Your Political Skills!

Unless You Walk Out Into The Unknown, The Odds Of Making A Profound Difference In Your Life Are Pretty Low.

In The Great City Of San Francisco, Where I Used To Live, At 2 In The Morning Every Other Victorian House Has Somebody Who Is Writing The Great American Novel. And The City Is Not Loaded With James Joyces Or Virginia Woolfs. But Entrepreneurship Is About Distorted Views Of Reality.

We All Know Of The Dangers And Inequities Of The Traditional Digital Divide: People Who Have Good Access Tocomputer Networks Have A Distinct Advantage - In Terms Of Both Life Opportunities And Quality Of Life, I Wouldargue - Over The Vast Majority Of The World's Population That Does Not Yet Have Good Access To Computernetworks. The "other" Digital Divide Points To An Increasingly Unstable Situation That Has Developed Inlibrarianship As Digital Libraries Have Evolved And Matured.

As Far As I'm Concerned, The First Business Leader Who Was Able To Establish A Cult Of Personality Around His Tenure Was Lee Iacocca.

Cult Of Personality

Be Guided By The Axiom: There Are No Limits To The Ability To Contribute On The Part Of A Properly Selected, Well-trained, Appropriately Supported, And, Above All, Committed Person.

My Real Bottom-line Hypothesis Is That Nobody Has A Sweet Clue What They’re Doing. Therefore You Better Be Trying Stuff At An Insanely Rapid Pace. You Want To Be Screwing Around With Nearly Everything. Relentless Experimentation Was Probably Important In The 1970s-now It’s Do Or Die.

Authors And Publishers Want Fair Compensation And A Means Of Protecting Content Through Digital Rights Management. Vendors And Technology Companies Want New Markets For E-book Reading Devices And Other Hardware. End-users Most Of All Want A Wide Range And Generous Amount Of High-quality Content For Free Or At Reasonable Costs. Like End-users, Libraries Want Quality, Quantity, Economy, And Variety As Well As Flexible Business Models.

Customers Perceive Service In Their Own Unique, Idiosyncratic, Emotional, Irrational, End-of-the-day, And Totally Human Terms. Perception Is All There Is!

The Principal Reason, Invariably, Most "successful" Giant Companies Rather Quickly Become Also-rans, Or Just Amorphous Blobs On The Competitive Landscape, Is Their Failure To Re-tool In Anything Like A Fundamental Way. In Fact, The Worse Things Get, Typically, The More They Dig In Their Heels And Defend Yesterday's Turf.

When It Comes To E-book Playback Devices And Software, I Have Always Thought That The Emphasis On Ergonomic Concerns As A Tipping Point For The End-user Population Was Misplaced.

Leaders Don't Create Followers, They Create More Leaders.

Listen To Everyone. Ideas Come From Everywhere

An Era Similar To The One In Which The Black Rotary Phone Dominated Its Product Category May Not Recur Anytime Soon.

Appreciation, Applause, Approval, Respect - We All Love It!

The Best Leaders Are The Best Notetakers, Best Askers, And Best Learners.

Confidence Means Non-paralysis, A Willingness To Act, And Act Decisively, To Start New Things And Cut Failing Ventures Off.

Learning Is A Matter Of Intensity Not Elapsed Time.

Innovation Comes Only From Readily And Seamlessly Sharing Information Rather Than Hoarding It.

Information Sharing

Entrepreneurs Have No Memories. They Take On The World With A Completely Fresh View.

What Gets Measured Gets Done.

Inspirational Customer Service

Don't 'tolerate' Mistakes. Embrace Them!

If There Is A Single Tragic Flaw That Mars Our Biggest Enterprises, It Is Conservatism - The Failure To Fail, And Fail Big, In An Era Of Unprecedented Volatility And Ambiguity.

Never, Ever Rest On Your Laurels. Today's Laurels Are Tomorrow's Compost.

Leaders Trust Their Guts. "intuition" Is One Of Those Good Words That Has Gotten A Bad Rap. For Some Reason, Intuition Has Become A "soft" Notion. Garbage! Intuition Is The New Physics. It's An Einsteinian, Seven-sense, Practical Way To Make Tough Decisions. Bottom Line, Circa 2001 To 2010: The Crazier The Times Are, The More Important It Is For Leaders To Develop And To Trust Their Intuition.

To Meet The Demands Of The Fast-changing Competitive Scene, We Must Simply Learn To Love Change As Much As We Have Hated It In The Past.

The Top Athletes Are Consummate Pros Who Work Obsessively At Their Craft. Approach Yours The Same Way.

If Timing Ain't Everything, It's Damn Close

We Are No Doubt In The Great Age Of The Brand.

Bold Botches Are To Be Cherished.

Think About The Market, Think About The Design, And Think About Who Is Going To Design For That Market. Hit The Mark.

Every Collection Reflects The Ideas Andvalues And Interests Of The Individual Or Group Who Developed The Collection.

Work On Your Story! He/she Who Has The Best Story Wins! In Life! In Business! The White House!

A Vibrant, Rich, Growing Corpus Of Public-domain Books Is A Vital Public Good - Similar To Parks, The Infrastructure Of Basic Services, And Other Hallmarks Of Any Advanced Society.

Only Those Who Constantly Retool Themselves Stand A Chance Of Staying Employed In The Years Ahead.

Forget Loyalty. Or At Least Loyalty To One's Corporation. Try Loyalty To Your Rolodex-your Network-instead.

The Populations Of Most Cities Around The World Continue To Grow. The Reasonspeople Congregate In Cities Are Various And Complex, And The Dawn Of The Digital Age Has Not Put Much Of Adamper On The Human Urge To Congregate.

Advantage Comes Not From The Spectacular Or The Technical. Advantage Comes From A Persistent Seeking Of The Mundane Edge.

Execution Excellence! (show Up On Time! Leave Last!)

One Size Never Fits All. One Size Fits One. Period

The Drive For Control, Or The Perception Thereof, Is Truly The Strongest Force In Human Nature.

Without Exception, The Dominance And Coherence Of Culture Proved To Be An Essential Quality Of The Excellent Companies.

I Think Economics, Content, And The Ability To Interact With Content In New And Different Ways Are What Will Drive The Adoption Of E-books.

Only Pissed-off People Change The World.

Gandhi And Mandela And Churchill And Jfk And Reagan And Thatcher And Sarkozy And Franklin And Washington Set The Tone To An Incredible Degree-their "personal Style" Was Their "brand." ("it" Starts With Personal Style Of The Tip-top Leadership Team. Sorry To Be Politically Insensitive, But Who Would Give A Hoot About Tibet If It Weren't For The Look And Style Of The Dalai Lama?) Boss At Any Level: You're Either On The "it" Boat-or Not.

The Whole Secret To Our Success Is Being Able To Con Ourselves Into Believing That We're Going To Change The World Because Statistically We Are Unlikely To Do It.

Nearly 100% Of Innovation-from Business To Politics-is Inspired Not By "market Analysis" But By People Who Are Supremely Pissed Off By The Way Things Are.

There Are Few Things That Will Take You Further In Life, Than Your Ability To Make A Good Presentation.

One Simply Cannot Pay Tribute To Stephen Covey Without Saying At The Outset That He Was A Lovely Human Being.

Dot The I's, Cross The T's, Answer The Phones Promptly, Send Out Errorless Invoices, And In General Never Forget That The Devil Is In The Details.

The Manager, In Today's World, Doesn't Get Paid To Be A Steward Of Resources, A Favored Term Not So Many Years Ago. He Or She Gets Paid For One And Only One Thing: To Make Things Better (incrementally And Dramatically), To Change Things, To Act - Today.

I Think It's Wonderful To Save The World, But You Need To Be Part Of The World, Too.

Progress Is Mostly The Product Of Rogues.

It Boils Down To Studenthood-in-perpetuity / Curiosity-in-perpetuity / Applied Fanatic Restlessness. That Is, A Belief That Life Is One Big Learning Experience. Something Mysterious Happens To A Curious, Fully Engaged Mind - And It Happens As Often As Not, Subconsciously. Strange Little Sparks Are Set Off, Connections Made, Insights Triggered. The Results: An Exponentially Increased Ability To Tune Up / Reinvent / Wow-ize Today's Project At Work.

Cost Does Not Equal Value... And Low Cost Parts Decrease Brand Equity For A Very Long Time.

I Don't Know What It Means To Manage The Human Imagination, But I Do Know That Imagination Is The Main Source Of Value In The New Economy. And I Know We'd Better Figure Out The Answer To My Question-quick.

Don't Settle For Less Than Is Possible.

Have You Thanked A Front-line Employee For Carrying Around A Great Attitude ... Today?

Remember: You Are The Only Human Being In The World Who Can Help This Particular Customer At This Particular Moment In Time.

We Must Reject All Notions Of 'reform' That Serve Up More Of The Same: More Testing, More 'standards', More Uniformity, More Conformity, More Bureaucracy.

The Common Wisdom Is That ... Managers Have To Learn To Motivate People. Nonsense. Employees Bring Their Own Motivation.

I Don't Believe In Holy Writ. Buy Fifty Books Or Twenty-five Books, Take Three Weeks Off, Read Them And Make Up Your Own Theory. The Fact That You End Up Literally Burning Twenty-two Out Of Twenty-five Books Is Beside The Point.

'in Search Of Excellence' - Even The Title - Is A Reminder That Business Isn't Dry, Dreary, Boring, Or By The Numbers. Life At Work Can Be Cool - And Work That's Cool Isn't Confined To Tiger Woods, Yo-yo Ma, Or Tom Hanks. It's Available To All Of Us And Any Of Us.

Life Is Pretty Simple: You Do Some Stuff. Most Fails. Some Works. You Do More Of What Works. If It Works Big, Others Quickly Copy It. Then You Do Something Else. The Trick Is The Doing Something Else.

Fact Is, The Work Place To A Great Extent Is "where We Live." We Need Star Accountants. Boffo Saleswomen. Over-the-top Creatives In Marketing And New Product Development. And So On. But, Since We're Effectively Talking About "where We Live," Good Sense And Good Business And "good" Engagement Throughout The "supply Chain," From Vendor's Vendor To Customer's Customer, We Would Benefit Mightily-including On The P & L-if We Insisted (!) On: "pleasant." "caring." "engaged."

Formula For Success: Underpromise And Overachieve.

Inspirational Business

Stellar Teams Are Invariably Made Up Of Quirky Individuals Who Typically Rub Each Other Raw, But They Figure Out - With The Spiritual Help Of A Gifted Leader - How To Be Their Peculiar Selves And How To Win Championships As A Team...at The Same Time.

Leaders Do Stuff That Matters.

Remember My Mantra: Distinct... Or Extinct.

Formula For Success: Under Promise And Over Deliver.

All White-collar Work Is Project Work. The Single Salient Fact That Touches All Of Our Lives Is That Work Is Being Reinvented.

I Don't Want An Epitaph On My Gravestone That Says, 'he Would Have Pursued Some Big Dreams In His Life, But Other People Wouldn't Let Him.

Digital Ink Technology Holds Substantial Promise In Terms Of Legibility, Portability, And Power Consumption, But I Am Less Confident About The Communication Aspect.

The Delivery And Presentation Media Are Important, And Each Format Has Its Advantages And Disadvantages, But Ultimately I Just Want To Read What I Want To Read, When And Where I Want.

There Is No Such Thing As An Insignificant Improvement.

Self Improvement

Self Discipline

I Endorse A Lot Of People - Sometimes People Say I Endorse Too Many Books. And My Response Has Always Been The Same: If I Can Get One Case Study That Can Give Me One Good Idea That I Can Implement For $25, Or For These Days One-third Of That On Kindle, I've Gotten A Very Good Deal.

A Career Is A Portfolio Of Projects That Teach You New Skills, Gain You New Expertise, Develop New Capabilities, Grow Your Colleague Set, And Constantly Reinvent You As A Brand.

Accept Change As A Friend. And Don't Take Yourself Too Seriously.

Accepting Change

Send 10-ten!!-people Flowers. Today. As "thank Yous" For Good Things "small"-or Even Large-done In The Last Two Weeks.

I Want The Public As Well As Libraries And Schools To Enjoy Unlimited Access To Public-domain Books. This Means No Charges For These Kind Of Texts Themselves.

Smile If It Kills You. The Physiology Of Smiling Diffuses A Lot Of Anger And Angst. It Makes Your Body And Soul Feel Better.

Listen While You Can, So That You Can Lead When You Must.

Make An Extensive Table Of Project 'deliverables'. Label One Column 'as Requested'. Create Another Column Labeled 'could Be'. Make Each 'could Be' Wild And Woolly!

You Have To Stand Out If You Want To Move Up.

Now It Is Much Faster And Cheaper To Bring Thedocument To The User, Rather Than Ask The User To Come To The Document Or Collection.

To Grasp Organizational Life As It Is, Read Novels (!) .... It Is My Fervent Belief That We Will Never Design Rational Processes That "overcome" Such Irregularities-don't Bother Telling That To A Consultant. Hence, We Should Embrace The Real, Nonrational, Nonlinear World With Vigor And Glee-and Develop Enterprise And Career Strategies Accordingly.

The Number One Premise Of Business Is That It Need Not Be Boring Or Dull. It Ought To Be Fun. If It's Not Fun, You're Wasting Your Life.

As A Consumer, You Want To Associate With Brands Whose Powerful Presence Creates A Halo Effect That Rubs Off On You.

Winston Churchill Said That Appetite Was The Most Important Thing About Education. Leadership Guru Warren Bennis Says He Wants To Be Remembered As 'curious To The End.' David Ogilvy Contends That The Greatest Ad Copywriters Are Marked By An Insatiable Curiosity 'about Every Subject Under The Sun.'

If, As I Anticipate, A Wide Array Of Personal, Portable Information/communication Devices Becomes Increasingly Important And Widespread For Information-intensive Users, It Will Be A Major Challenge For Libraries To Adapt Their Content And Services To Such A Diverse Technological Environment.

Your Calendar Never Lies. All We Have Is Our Time. The Way We Spend Our Time Is Our Priorities, Is Our Strategy. Your Calendar Knows What You Really Care About. Do You?

You Are Your Projects!

Test Fast, Fail Fast, Adjust Fast.

Digital Content And Electronic Networks Have Changed The Basic Environmental Conditionsin Which Documents Are Created, Distributed, And Used.

Winners Must Learn To Relish Change With The Same Enthusiasm And Energy That We Have Resisted It In The Past.

Trust, Not Technology, Is The Issue Of The Decade.

Business Book Writing For Me Is When Some Set Of Ideas Gets Stuck In My Mind, I Write A Book About It. I Haven't Got A Theory And I Haven't Got A Framework.

Brand Inside Is More Important Than Brand Outside For Sustained Success.

The 10 Or 12 Artists I Have Known Really Well All My Life Are At Least As Competitive As Professional Athletes. They May Express It In Slightly Different Terms, But You Look At The Jackson Pollocks Et Al., And They Are As Interested In Wall Space In The Galleries As Joe Montana Is In The Percentage Of Completed Passes. So The Notion That Symphonic Conducting, Or Stage Play, Or Pure Art, Is Not A Competitive Business Is Real Bullshit.

Mp3 Players And Flash Memory Devices Are Good For Data Storage And Playback Of Music And Digital Talking Books, But They Offer Little Or Nothing In The Way Of Visual Presentation Of Information And Communication.

Every Managerial Act Must Be Seen As An Unequivocal Support For Urgency In Pursuit Of Constant Testing, Change, And Improvement.

We Cannot Innovate Without Opening The Door To Havoc.

I Am Confident That For The Foreseeable Future (barring Some Catastrophic Event Affecting Economic, Energy, Electrical, And Communications Systems), Many Subpopulations That Use Information Intensively (e.g., Students, Academics, Library Patrons, White Collar Workers) Will Be Using Some Sort Of Portal Information Appliance.

The Company's Most Urgent Task Is To Learn To Welcome, Beg For, Demand - Innovation From Everyone.

Something Mysterious Happens To A Curious, Fully Engaged Mind - And It Happens As Often As Not, Subconsciously. Strange Little Sparks Are Set Off, Connections Made, Insights Triggered

You Can't Live Life Without An Eraser.

If A Window Of Opportunity Appears, Don't Pull Down The Shade.

Lavish Credit On Anyone And Everyone Who Helped You The Least Bit.

Statistically And Emotionally, I Believe That The Way I Can Be Of Help To Society Is By Doing What I Know And What I've Been Good At.

Leaders Understand The Ultimate Power Of Relationships.

Train Everyone Lavishly. You Can't Overspend On Training.

The Race Will Go To The Curious, The Slightly Mad, And Those With An Un-satiated Passion For Learning And Dare-deviltry.

I Still Read Quite A Few Printed Books, But If Something Is Available In Digital Format I Do Not Print It Before I Read It.

People Of All Demographic Categories And Geographic Regions Will Access A Good Digital Library.

Screw-ups Are The Mark Of Excellence.

The Leaders Who Work Most Effectively, It Seems To Me, Never Say 'i'. They Don't Think 'i'. They Think 'we'; They Think 'team'.

In Today's Economy There Are No Experts, No 'best And Brightest' With All The Answers. It's Up To Each One Of Us. The Only Way To Screw Up Is To Not Try Anything.

Old: Be No.1 Or No.2 In Your Market. New: Find A Niche, Create Something New.

Nothing Good Or Great Can Be Done In The Absence Of Enthusiasm.

I Don't Want The 35-year-olds In My Audience To Think Of Me As As 'pops' Giving The Kind Of Advice That Only 65-year-olds Can Understand.

Don't Let The Vision Be Shot Through With Holes, But Be Damn Sure Some Of Your Best And Brightest Are Shooting At It -- With Bazookas As Well As Sniper's Rifles.

I Would Not Be Surprised To See Interesting New Forms Of Expression And Literary Genres Develop As The E-book Movement Matures.

Stop Being Conned By The Old Mantra That Says, 'leaders Are Cool, Managers Are Dweebs.' Instead, Follow The Peters Principle: Leaders Are Cool. Managers Are Cool Too!

Everyone Has A Chance To Learn, Improve, And Build Up Their Skills.

Vision Is Dandy, But Sustainable Company Excellence Comes From A Huge Stable Of Able Managers.

As Project Chief You Are Creating A Narrative, A Story, A Good Yarn. If You Look At The Process-journey That Way, You And Your Gang Will ... Dramatically Up The Odds Of A Wow Outcome!

How Do You Achieve Excellence?...stop Doing Non-excellent Stuff!

I Think Economics Is About Passion. Economic Progress, Whether It Is A Two-person Coffee Shop Or Whether It Is Netscape, Is About People With Brave Ideas. Because It Is Brave To Mortgage The House, When You've Got Two Kids, To Start A Coffee Shop.

Success Requires A Persistent Misreading Of The Odds.

The Simple Act Of Paying Positive Attention To People Has A Great Deal To Do With Productivity.

Productive Work

Have You Set High Standards In The Past That Make It Clear What Level Of Performance You Demand?

Almost All Quality Improvement Comes Via Simplification Of Design, Manufacturing... Layout, Processes, And Procedures.

The Workplace Revolution That Transformed The Lives Of Blue-collar Workers In The 1970s And 1980s Is Finally Reaching The Offices And Cubicles Of The White-collar Workers.

Mastery Is Great, But Even That Is Not Enough. You Have To Be Able To Change Course Without A Bead Of Sweat, Or Remorse.

You Are Who You Go To Lunch With! Break Bread With Cool And You Will Become More Cool. Conversely: Break Bread With Dull And Well, You Can Figure It Out.

Musing On The Phrase 'waste Of Time.' So Much More Complex Than It Appears. Many 'wastes Of Time' Small Talk, Daydreaming Are Imperatives.

Leaders' Careers Will Usually Be Determined By Their Handling Of One Or Two Critical Events That No One Could Possibly Anticipate Or Plan For.

For The Blue-collar Worker, The Driving Force Behind Change Was Factory Automation Using Programmable Machine Tools. For The Office Worker, It's Office Automation Using Computer Technology: Enterprise-resource-planning Systems, Groupware, Intranets, Extranets, Expert Systems, The Web, And E-commerce.

The Most Important And Visible Outcropping Of The Action Bias In Excellent Companies Is Their Willingness To Try Things Out, To Experiment. If You Wait Until You Believe You Are Safe, Sure To Be Without Occasional Foolish Feelings, You've Most Likely Waited Too Long.

Effective Listening Is A Professional Achievement-achieved Only Through Hard Work.

Effective Listening

Even A Poor, Out-of-datecollection Reflects In Its Own Way The Values Of The People Who Created It And The Community It Serves.

They Say Plan It. I Say Do It.

Skill At Creating, Exploiting, And Exiting Crucial Alliances Beats Ownership Of Fixed Assets

Organizations Exist To Serve. Period. Leaders Live To Serve. Period.

With Most Competitors Moving Ever Faster, The Race Will Go To Those Who Listen (and Respond) Most Intently.

The Selfish Leader Will Attempt To Lead Others For Their Own Gain And For The Detriment Of Others.

Had Twitter Been Invented Earlier, My Books Would Have Been Shorter.

Mistakes Are Life. Mistakes Are Not To Be Tolerated...they Are To Be Encouraged. The Bigger The Better.

Forget All The Conventional 'rules' But One. There Is One Golden Rule: Stick To Topics You Deeply Care About And Don't Keep Your Passion Buttoned Inside Your Vest. An Audience's Biggest Turn-on Is The Speaker's Obvious Enthusiasm. If You Are Lukewarm About The Issue, Forget It!

Usage Tends To Be Global, While Funding Tends Tobe Local. When We Allow It To Happen, Usage Of A Digital Library Is Remarkably Diverse And Widespread.

What Is My Personal Strategy For The Next 10 Hours? Who Can I Talk With Or What Can I Volunteer For To Learn Something New?

I Am My Clients. I Am Defined By Who I Do Business With.

I Urge You To Set A Tough, Quantitative Target For Adding "differentiators" As I Call Them, To Every Service You Provide.

The Dominant Culture In Most Big Companies Demands Punishment For A Mistake, No Matter How Useful, Small, Invisible.

If Future Competitiveness Depends On Treating People As An Important Part Of The Institution, The Least Respectful Thing I Can Imagine Doing To A Human Being Is Asking Him To Urinate In A Cup.

The Little People Will Get Even, Which Is One Of A Thousand Reasons Why They Are Not Little People At All. If You're A Jerk As A Leader, You Will Be Torpedoed. And Usually It Won't Be By Your Vice Presidents; It Will Be On The Loading Dock At 3am When No Supervisors Are Around.

Community. A Friend Started A Real Estate Brokerage A Few Years Ago. By The Time She'd Added Her Second Employee, She Was A Pillar Of Her 35,000-person Community. No Rule Says That Only The Local Banker Or Car Dealer Can Organize The Program To Raise Supplemental Funds For The Public Library Or Send The High School Band On A Well-earned Special Trip. Participating In Community Affairs, With Time More Than Dollars, Is Good Business From Day One. It Gets Your Name Around, Adds To Your Distinctiveness, And, Best Of All, Makes You An Attractive Employer (which Is The Key To Sustained Success).

A Little (or More) Boat Burning Would Do Many Enterprises A World Of Good.

...high End Does Not Necessarily Equal High Price. It's A Matter Of Attitude.

I Imagine A School System That Recognizes Learning Is Natural, That A Love Of Learning Is Normal, And That Real Learning Is Passionate Learning. A School Curriculum That Values Questions Above Answers...creativity Above Fact Regurgitation...individuality Above Conformity.. And Excellence Above Standardized Performance..... And We Must Reject All Notions Of 'reform' That Serve Up More Of The Same: More Testing, More 'standards', More Uniformity, More Conformity, More Bureaucracy.

You Will Be Remembered, In The Long Haul, For The Quality Of Your Work, Not The Quantity Of Your Work. No One Evaluates Picasso Based On The Number Of Paintings He Churned Out.

Anybody Who Is An Entrepreneur Is A Person Who Essentially Has Impaired Judgment. The Odds Of Success Are Zilch. This Valley Is Loaded To The Gills With A Whole Lot Of Totally Insane People Who Honest To God Believe That They Can Be The Next Bill Gates Or The Next Scott Mcnealy. And That Is Genuinely Stupid.

The World Has Not Just "turned Upside Down". It Is Turning In Every Which Way At An Accelerating Pace.

Good Managers Have A Bias For Action.

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