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We Spend A Lot Of Time And Effort Trying To Figure Out Who's Going To Be A Good Nfl Quarterback, And We Do A Very Bad Job Of It. We Don't Really Know. And We Also Spend A Lot Of Time Trying To Figure Out Who Will Be A Good Teacher, And We're Really Bad At That Too. We Don't Know If Someone Is Going To Be A Good Teacher When They Start Teaching. So What Should We Do In Those Situations In Which Predictions Are Useless?

-Malcolm Gladwell

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We Spend A Lot

Malcolm Gladwell

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We Spend A Lot Of Time And Effort Trying To Figure Out Who's Going To Be A Good Nfl Quarterback, And We Do A Very Bad Job Of It. We Don't Really Know. And We Also Spend A Lot Of Time Trying To Figure Out Who Will Be A Good Teacher, And We're Really Bad At That Too. We Don't Know If Someone Is Going To Be A Good Teacher When They Start Teaching. So What Should We Do In Those Situations In Which Predictions Are Useless?

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I'm In The Storytelling Business, And So You're Always Drawn To The Unusual. And Early On, I Discovered That's The Easiest Way To Tell Stories... If You Come Up Through A Newspaper As I Did, Your Whole Goal Is To Get A Story On The Front Page, And You Only Get Something On The Front Page If It's Unusual.

Those Three Things - Autonomy, Complexity, And A Connection Between Effort And Reward - Are, Most People Will Agree, The Three Qualities That Work Has To Have If It Is To Be Satisfying.

I Worry That Track Is Going To Enter Into An Impossibly Complicated Stage, Where Our Understanding Of The Complexities Of Human Physiology - And Our Ability To Accentuate And Exploit Them - Is Going To Make The Notion Of Pure Competition Impossible.

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What Does It Say About A Society That It Devotes More Care And Patience To The Selection Of Those Who Handle Its Money Than Of Those Who Handle Its Children?

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I'm A Purist: I Start To Wrinkle My Nose When The Cold War Ends.

Lesson Number One: The Importance Of Being Jewish

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Choking Is About Thinking Too Much. Panic Is About Thinking Too Little. Choking Is About Loss Of Instinct. Panic Is Reversion To Instinct. They May Look The Same, But They Are Worlds Apart.

It's Just Strange To Think That So Much Of Our Enjoyment From Sports Comes From The Elevation Of Arbitrary Differences.

People Are Experience-rich And Theory-poor. I Help People Organize / Make Sense Of Their Experiences.

The Sad Thing About Doping Is How Much It Obscures Our Appreciation Of Greatness.

The Answer Is That The Success Of Any Kind Of Social Epidemic Is Heavily Dependent On The Involvement Of People With A Particular And Rare Set Of Social Gifts.

I Suspect People Who Are Indecisive Are People Who Are Far Too Enamored Of Analysis In All Settings And Are Destroying Their Ability To Make An Instinctive Judgment Through Over-analysis And That's Dangerous.

I Should Point Out That I Have A Picture Of Asbel Kiprop As The Screensaver On My Phone. Is That Embarrassing?

If You Are Going To Do Something Truly Innovative, You Have To Be Someone Who Does Not Value Social Approval. You Can't Need Social Approval To Go Forward. Otherwise, How Would You Ever Do The Thing That You Are Doing?

Character Isn't What We Think It Is Or, Rather, What We Want It To Be. It Isn't A Stable, Easily Identifiable Set Of Closely Related Traits, And It Only Seems That Way Because Of A Glitch In The Way Our Brains Are Organized. Character Is More Like A Bundle Of Habits And Tendencies And Interests, Loosely Bound Together And Dependent, At Certain Times, On Circumstance And Context.

A Fan Is Always An Outsider. Most Sportswriters Are Not, By This Definition, Fans. They Capitalize On Access To Athletes. They Spoke To Kobe Last Night, And Kobe Says His Finger Is Going To Be Fine. They Spent Three Days Fly-fishing With Brett Favre In March, And Brett Says He's Definitely Coming Back For Another Season.

When Writing, You Can't Break Physical Rules. You Can't Have People Come Back From The Dead. That's Cheating. I Am A Kind Of Narrative Fundamentalist In Many Ways.

What Must Underlie Successful Epidemics, In The End, Is A Bedrock Belief That Change Is Possible, That People Can Radically Transform Their Behavior Or Beliefs In The Face Of The Right Kind Of Impetus.

The Trick To Finding Ideas Is To Convince Yourself That Everyone And Everything Has A Story.

When I See Someone Who Reads Something Of Mine And Draws Something Out Of It That's Very Different From My Perspective, I Think That's Actually Cool. Sometimes It's Worrisome When You Feel They Badly Misinterpret It, But It Just Says That They're Thinking, And They're Bringing Their Own Interpretation To Bear On It. [...] That's Part Of The Wonderful Thing About Putting Words Into The World, And If I Was Worried About That, I Couldn't Be A Writer.

I'm Convinced That Ideas And Behaviors And New Products Move Through A Population Very Much Like A Disease Does.

Instinct Is The Gift Of Experience. The First Question You Have To Ask Yourself Is, 'on What Basis Am I Making A Judgment?' ... If You Have No Experience, Then Your Instincts Aren't Any Good.

Does That Mean We Should Give Up? Probably. But There Are Two Issues Worth Considering. The First Is - Is It Really True That Drugs Destroy The Integrity Of The Game?

Television Allows The Audience To Argue With The Creator In A Way You Don't In A Movie.

Our Intuitions, As Humans, Aren't Always Very Good. Changes That Happen Really Suddenly, On The Strength Of The Most Minor Of Input, Can Be Deeply Confusing.

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It's Not How Much Money We Make That Ultimately Makes Us Happy Between Nine And Five. It's Whether Or Not Our Work Fulfills Us. Being A Teacher Is Meaningful.

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If You Play An Audiotape Of A Yawn To Blind People, They'll Yawn Too.

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What Happens When Two People Talk? That Is Really The Basic Question Here, Because, That's The Basic Context In Which All Persuasion Takes Place.

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Presence Of Mind

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I'm Necessarily Parasitic In A Way. I Have Done Well As A Parasite. But I'm Still A Parasite.

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We Overlook Just How Large A Role We All Play--and By 'we' I Mean Society--in Determining Who Makes It And Who Doesn't.

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The Act Of Facing Overwhelming Odds Produces Greatness And Beauty.

Jenny Simpson Loses Her Shoe In The Women's Fifteen Hundred, With A Lap And A Half To Go, Destroying Her Chances To Repeat As World Champion, And She Gives The Most Gracious Interview Afterward About How She's Had A Wonderful Career Already. Great For Jenny Simpson. Bad For The Sport! We Need Drama!

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What Is Learned Out Of Hard Work And Trial Is Inevitably More Powerful Than What Is Learned Easily.

We Learn By Example And By Direct Experience Because There Are Real Limits To The Adequacy Of Verbal Instruction.

It's Not About How Smart You Are. It's About Your Values.

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The Tipping Point Is That Magic Moment When An Idea, Trend, Or Social Behavior Crosses A Threshold, Tips, And Spreads Like Wildfire.

Six Degrees Of Separation Doesn't Mean That Everyone Is Linked To Everyone Else In Just Six Steps. It Means That A Very Small Number Of People Are Linked To Everyone Else In A Few Steps, And The Rest Of Us Are Linked To The World Through Those Special Few.

My Father Read Charles Dickens To Us As Children, And At The End Of Virtually Every Novel He Would Choke Up And Start To Cry - And My Father Never Cried. It Always Made Me Love Him All The More.

When The Students Were Asked To Identify Their Race On A Pretest Questionnaire, That Simple Act Was Sufficient To Prime Them With All The Negative Stereotypes Associated With African Americans And Academic Achievement. If A White Student From A Prestigious Private High School Gets A Higher Sat Score Than A Black Student From An Inner-city School, Is It Because She’s Truly A Better Student, Or Is It Because To Be White And To Attend A Prestigious High School Is To Be Constantly Primed With The Idea Of “smart”?

Good Writing Does Not Succeed Or Fail On The Strength Of Its Ability To Persuade. It Succeeds Or Fails On The Strength Of Its Ability To Engage You, To Make You Think, To Give You A Glimpse Into Someone Else's Head.

Superstar Lawyers And Math Whizzes And Software Entrepreneurs Appear At First Blush To Lie Outside Ordinary Experience. But They Don't. They Are Products Of History And Community, Of Opportunity And Legacy. Their Success Is Not Exceptional Or Mysterious. It Is Grounded In A Web Of Advantages And Inheritances, Some Deserved, Some Not, Some Earned, Some Just Plain Lucky - But All Critical To Making Them Who They Are. The Outlier, In The End, Is Not An Outlier At All.

Nobody Accomplishes Success By Themselves.

If You're In Business It's Both A Promise And A Warning. It Says That Sometimes Little Things Can Cause Some Little Guy To Have An Overnight Success.

Anyone Who Has Ever Scanned The Bookshelves Of A New Girlfriend Or Boyfriend- Or Peeked Inside His Or Her Medicine Cabinet- Understands This Implicitly; You Can Learn As Much - Or More - From One Glance At A Private Space As You Can From Hours Of Exposure To A Public Face.

You Can't Concentrate On Doing Anything If You Are Thinking, “what's Gonna Happen If It Doesn't Go Right?

A Radical And Transformative Thought Goes Nowhere Without The Willingness To Challenge Convention.

I'm Someone Who Can Provide An Intellectual Framework, But I Can't Tell People Who Are Trying To Sell Product X How To Do That Because I Don't Know, And I Would Be Faking It If I Attempted To Step Into That Role.

What Interests Me About Fiction Is Plot. And What Interests Me About Plot Is Whether Someone Tells A Story That Moves Me Within The Constraints Of Storytelling. And I Have Narrowly Defined Storytelling.

Father: 'anything But Journalism.' I Rebelled.

The Biggest Mistake We Make Is Trying To Square The Way We Feel About Something Today With The Way We Felt About It Yesterday. You Shouldn’t Even Bother Doing It. You Should Just Figure Out The Way You Feel Today And If It Happens To Comply With What You Thought Before, Fine. If It Contradicts It, Whatever. Life Goes On.

Economists Often Talk About The 80/20 Principle, Which Is The Idea That In Any Situation Roughly 80 Percent Of The “work” Will Be Done By 20 Percent Of The Participants. In Most Societies, 20 Percent Of Criminals Commit 80 Percent Of Crimes. Twenty Percent Of Motorists Cause 80 Percent Of All Accidents. Twenty Percent Of Beer Drinkers Drink 80 Percent Of All Beer. When It Comes To Epidemics, Though, This Disproportionality Becomes Even More Extreme: A Tiny Percentage Of People Do The Majority Of The Work.

Practice Isn't The Thing You Do Once You're Good. It's The Thing You Do That Makes You Good.

Incompetence Is Certainty In The Absence Of Expertise. Overconfidence Is Certainty In The Presence Of Expertise.

So The First Task Of A Police Force Is Not To Fight Crime And Enforce The Law. It Is To Establish Legitimacy With The Law-abiding Citizenry And Then Fight Crime And Enforce The Law.

The Nature Of Athletic Celebrity Is Increasingly Moving Away From The Actual Field Of Play.

Success Is Deeply Rooted In Time And Place. You May Have The Drive To Read Tons Of Books On Biology. But If There Are No Books On Biology In Your Library, And The Library Is Never Open, Your Drive Is Meaningless.

The Kinds Of Errors That Cause Plane Crashes Are Invariably Errors Of Teamwork And Communication.

I Don't Like Things That Aren't True.

The Fact Of Being An Underdog Changes People In Ways That We Often Fail To Appreciate. It Opens Doors And Creates Opportunities And Enlightens And Permits Things That Might Otherwise Have Seemed Unthinkable.

I Don't Really Collect Books. I Tend To Lose Interest In Them The Minute I've Read Them, So Most Of The Books I've Read Are Left In Airplanes And Hotel Rooms.

Arousal Leaves Us Mind-blind.

I'm Totally Engaging In Cultural Stereotyping, No Question About It. But I Think It's Ok Because I'm Doing It For A Reason, For A Good Reason.

I Always Resist Seeing My Own Personal Motivation In My Work, But I Guess It Must Be There On Some Level. And I Do Feel Very Much That My Life Follows The Kinds Of Things I Talk About In My Books. I've Always Thought Of Myself As An Insanely Lucky Person, So Perhaps The Success Of My First Two Books Led Me To Want To Examine This Phenomenon On Some Unconscious Level.

It Is Those Who Are Successful, In Other Words, Who Are Most Likely To Be Given The Kinds Of Special Opportunities That Lead To Further Success.

Radio Stations Have Constructed A Narrow Door[way], And That's Because They Don't Understand How Complex And Paradoxical Our Snap Judgments Are. It's Hard To Measure New Songs.

If We Think About Emotion This Way - As Outside-in, Not Inside Out - It Is Possible To Understand How Some People Can Have An Enormous Amount Of Influence Over Others. Some Of Us, After All, Are Very Good At Expressiing Emotions And Feelings, Which Means That We Are Far More Emotionally Contagious Than The Rest Of Us.

The Values Of The World We Inhabit And The People We Surround Ourselves With Have A Profound Effect On Who We Are.

The Particular Skill That Allows You To Talk Your Way Out Of A Murder Rap, Or Convince Your Professor To Move You From The Morning To The Afternoon Section, Is What The Psychologist Robert Sternberg Calls "practical Intelligence." To Sternberg, Practical Intelligence Includes Things Like "knowing What To Say To Whom, Knowing When To Say It, And Knowing How To Say It For For Maximum Effect.

I Have A New Way Of Doing Things, And I Don’t Care If You Think I’m Crazy.

Where They Come From Matters. They're Products Of Particular Places And Environments.

And My Advice For College Graduates Is Don't Reflexively Give Money To Your Alma Mater, Something Particular To Americans That I Find Extraordinary. Take Princeton, For Example - It Has More Money On A Per Capita Basis Than Any Educational Institution In The History Of Educational Institutions. There Is No Scenario Where It Can Spend All The Money Its Endowment Generates Every Year. If There Is Anyone Who Gives A Single Dollar To Princeton, They Have Completely Lost Their Mind. I Will Say That Without Reservation.

A Book, I Was Taught Long Ago In English Class, Is A Living And Breathing Document That Grows Richer With Each New Reading.

Bad Improvisers Block Action, Often With A High Degree Of Skill. Good Improvisers Develop Action.

People Are Experience-rich And Theory-poor.

Performance Ought To Improve With Experience, And Pressure Is An Obstacle That The Diligent Can Overcome.

I've Always Been Baffled By How Much We Over-rate The Statistically Insignificant Differences That Separate Competitors At The Top End Of The Distribution.

Insight Is Not A Lightbulb That Goes Off Inside Our Heads. It Is A Flickering Candle That Can Easily Be Snuffed Out.

Since Becoming A Journalist, Each Time I Engage With Subjects I Become More Radicalized.

The Key To Good Decision Making Is Not Knowledge. It Is Understanding. We Are Swimming In The Former. We Are Desperately Lacking In The Latter.

People Can't Do Much About The Fate Part, But We Can Certainly Do A Lot About The Man Part.

The Visionary Starts With A Clean Sheet Of Paper, And Re-imagines The World.

The 10,000hr Rule Is A Definite Key In Success

My Point Is That The Great Challenge Of An Artist Is To Balance Those Two Things: To Be Strong Enough To Have Your Own Personal Vision That You Will Put On The Page Or The Canvas Or The Screen, No Matter What People Say, But It Requires A Radical Sensitivity. You Have To Be Completely Open To What The World Is Telling You, To What Your Audience Tells You. And Balancing Those Two Things Is Nearly Impossible.

I Think That Persistence And Stubbornness And Hard Work Are Probably, At The End Of The Day, More Important Than The Willingness To Take A Risk.

I Write My Books To Challenge My Own Feelings And Theories. Perhaps Most Surprising Was What I Learned About Rice Farming. It Was Really Interesting To Think Of How Different Asian And Western Cultures Are As A Result Of The Kinds Of Agricultural Practices That Our Ancestors Used For Thousands Of Years. The Life Of A Chinese Peasant In The Middle Ages Was So Dramatically Different From The Life Of A European Peasant - Night And Day Different.

If People Disobey, Don't Ask What Is Wrong With Them, Ask What's Wrong With Their Leaders.

You Can Learn As Much - Or More - From One Glance At A Private Space As You Can From Hours Of Exposure To A Public Face.

Success Is A Function Of Persistence And Doggedness And The Willingness To Work Hard For Twenty-two Minutes To Make Sense Of Something That Most People Would Give Up On After Thirty Seconds.

That Fundamentally Undermines Your Ability To Access The Best Part Of Your Instincts. So My Advice To Those People Would Be Stop Thinking And Introspecting So Much And Do A Little More Acting.

The Difference Isn't Resources, It's Attitude.

Understanding The True Nature Of Instinctive Decision Making Requires Us To Be Forgiving Of Those People Trapped In Circumstances Where Good Judgment Is Imperiled.

Trump Is An Innovator Who Has Shown How Out Of Step The Political Establishment Was. Which I Think, Probably, In The Long Term Will Be Healthy. We Have To Figure Out How To Reinvigorate Our Political Institutions And He's Demonstrating To Us The Urgency Of That Task.

To Become A Chess Grandmaster Also Seems To Take About Ten Years. (only The Legendary Bobby Fisher Got To That Elite Level In Less Than That Amount Of Time: It Took Him Nine Years.) And What's Ten Years? Well, It's Roughly How Long It Takes To Put In Ten Thousand Hours Of Hard Practice. Ten Thousand Hours Is The Magic Number Of Greatness.

The Face Is Not A Secondary Billboard For Our Internal Feelings. It Is An Equal Partner In The Emotional Process.

Activism That Challenges The Status Quo, That Attacks Deeply Rooted Problems, Is Not For The Faint Of Heart.

No One Who Can Rise Before Dawn Three Hundred Sixty Days A Year Fails To Make His Family Rich.

To Build A Better World We Need To Replace The Patchwork Of Lucky Breaks And Arbitrary Advantages Today That Determine Success--the Fortunate Birth Dates And The Happy Accidents Of History--with A Society That Provides Opportunities For All.

Happy Accidents

Success Is Not A Random Act. It Arises Out Of A Predictable And Powerful Set Of Circumstances And Opportunities.

All Artists Have To Do That At A Certain Point. This Shift That Has To Happen Between The Initial Moment Of Creation And Then The Consideration Of What Has Been Created.

Innovation-the Heart Of The Knowledge Economy-is Fundamentally Social.

You Don't Want To Be First, Right? You Want To Be Second Or Third. You Don't Want To Be - Facebook Is Not The First In Social Media. They're The Third, Right? Similarly, You Know, If You Look At Steve Jobs' History, He's Never Been First.

[research] Suggests That What We Think Of As Free Will Is Largely An Illusion: Much Of The Time, We Are Simply Operating On Automatic Pilot, And The Way We Think And Act – And How Well We Think And Act On The Spur Of The Moment – Are A Lot More Susceptible To Outside Influences Than We Realize.

The Successful Are Those Who Have Been Given Opportunities.

Presence Of Mind

That Was It! The Whole Redwood City Philosophy Was Based On A Willingness To Try Harder Than Anyone Else.

Being Able To Act Intelligently And Instinctively In The Moment Is Possible Only After A Long And Rigorous Of Education And Experience

We Tell Ourselves That Skill Is The Precious Resource And Effort Is The Commodity. It's The Other Way Around. Effort Can Trump Ability-relentl Ess Effort Is In Fact Something Rarer Than The Ability To Engage In Some Finely Tuned Act Of Motor Coordination.

If You Think Advantage Lies In Resources, Then You Think The Best Educational System Is The One That Spends The Most Money.

Anyone Who Knows The Marketing World Knows That Ideas Come And Go, And People Latch Onto Things And Think Of Them As A Kind Of Solution.

Who We Are Cannot Be Separated From Where We're From.

People Don't Rise From Nothing.

There Is A Simple Way To Package Information That, Under The Right Circumstances, Can Make It Irresistible. All You Have To Do Is Find It.

I've Been In Auditions Without Screens, And I Can Assure You That I Was Prejudiced. I Began To Listen With My Eyes, And There Is No Way That Your Eyes Don't Affect Your Judgement. The Only True Way To Listen Is With Your Ears And Your Heart. (p.251)

When You're An Underdog, You're Forced To Try Things You Would Never Otherwise Have Attempted.

The World Is Not A Meritocracy, As Much As We May Like To Pretend That It Is. And We Have A Long Way To Go Before We Really Reward People Based On Their Own Merit.

One Of The Things I Think The Police Have To Do Is To Stop Behaving Like Armies.

I Know It Sounds Hard To Believe, But Habits Laid Down By Our Ancestors Persist Even After The Conditions That Created Those Habits Have Gone Away.

Why Are Man Hole Covers Around?" If You Don't Knwo The Answer To The Questions, You're Not Smart Enough To Work At Microsoft

The Lesson Here Is Very Simple. But It Is Striking How Often It Is Overlooked. We Are So Caught In The Myths Of The Best And The Brightest And The Self-made That We Think Outliers Spring Naturally From The Earth. We Look At The Young Bill Gates And Marvel That Our World Allowed That Thirteen-year-old To Become A Fabulously Successful Entrepreneur. But That's The Wrong Lesson. Our World Only Allowed One Thirteen-year-old Unlimited Access To A Time Sharing Terminal In 1968. If A Million Teenagers Had Been Given The Same Opportunity, How Many More Microsofts Would We Have Today?

The Answer Is That We Are Not Helpless In The Face Of Our First Impressions. They May Bubble Up From The Unconscious - From Behind A Locked Door Inside Of Our Brain - But Just Because Something Is Outside Of Awareness Doesn't Mean It's Outside Of Control.

The Sense Of Possibility So Necessary For Success Comes Not Just From Inside Us Or From Our Parents. It Comes From Our Time: From The Particular Opportunities That Our Place In History Presents Us With.

We Need To Look At The Subtle, The Hidden, And The Unspoken.

You May Hate Hillary Clinton And You May Have Good Reason For Hating Hillary Clinton, But Hillary Clinton Is One Person Who Even If She's Elected Will Be Gone One Day And You Still Have The Task Of Keeping American Democracy Going.

Did They Know Why They Knew? Not At All. But The Knew!

Occasions When You Can Change Your Mind Should Be Cherished, Because They Mean You're Smarter Than You Were Before.

Sometimes [genius] Is Just The Thing That Emerges After Twenty Years Of Working At Your Kitchen Table.

I Want To Convince You That These Kinds Of Personal Explanations Of Success Don't Work. People Don't Rise From Nothing....it Is Only By Asking Where They Are From That We Can Unravel The Logic Behind Who Succeeds And Who Doesn't.

Change Your Mind About Something Significant Every Day.

Changing Your Mind

Through Embracing The Diversity Of Humans Beings, We Will Find A Sure Way To True Happiness.

There Is More Going On Beneath The Surface Than We Think, And More Going On In Little, Finite Moments Of Time Than We Would Guess.

People Who Are Busy Doing Things - As Opposed To People Who Are Busy Sitting Around, Like Me, Reading And Having Coffee In Coffee Shops -don't Have Opportunities To Kind Of Collect And Organize Their Experiences And Make Sense Of Them.

Achievement Is Talent Plus Preparation

Science Fiction Annoyed Me Because It Was Like, "why Is The World As It Is Not Enough For You?"

Our Unconscious Reactions Come Out Of A Locked Room, And We Can't Look Inside That Room. But With Experience We Become Expert At Using Our Behavior And Our Training To Interpret - And Decode - What Lies Behind Our Snap Judgment And First Impressions.

First Impression

As A Writer, I Know That - You Write A First Draft And Then Put It In A Drawer. The Longer I Can Put It In A Drawer, The Better Off I Am. So I Structure My Writing So That Things Can Sit.

In Fact, Researchers Have Settled On What They Believe Is The Magic Number For True Expertise: Ten Thousand Hours.

It Is Quite Possible For People Who Have Never Met Us And Who Have Spent Only Twenty Minutes Thinking About Us To Come To A Better Understanding Of Who We Are Than People Who Have Known Us For Years.

My Earliest Memories Of My Father Are Of Seeing Him Work At His Desk And Realizing That He Was Happy. I Did Not Know It Then, But That Was One Of The Most Precious Gifts A Father Can Give His Child.

The Ipod Is Clearly A Tipping Point (and I'm Not Quite Sure It Is A Wholly Positive Development), Because It Is A Revolution In The Way That We Consume Creative Property, Which I Would Call Art. It Has Radically Changed The Relationship Between The Artist And The Audience, How Money Changes Hands, And How Much Money Changes Hands. Music Was The First, And Books Are Coming Next. The Kindle Or Some Form Of Electronic Book Is Clearly Inevitable, And It Will Massively Reshape How Books Are Sold, Who Pays For Them, And How They're Consumed. It Is Going To Be Really Fascinating.

Of The Great Entrepreneurs Of This Era, People Will Have Forgotten Steve Jobs.

When Crime Drops Dramatically In New York For No Apparent Reason, Or When A Movie Made On A Shoestring Budget Ends Up Making Hundreds Of Millions Of Dollars - We're Surprised. I'm Saying, Don't Be Surprised. This Is The Way Social Epidemics Work.

When People In Authority Want The Rest Of Us To Behave, It Matters-first And Foremost-how They Behave.

Success Is A Function Of Persistence And Doggedness And The Willingness To Work Hard.

Visionaries Are Limited By Their Visions.

Every Cop Will Tell You That Their Real Job Is Being A Social Worker. That's What They Do All Day. The Large Majority Of Police Officers In This Country Never Even Draw Their Gun, Let Alone Fire It. They Do Conflict Resolution, Right? And If That's Their Job, Why Do They Need To Look Like They're An Occupying Force?

To Be Someone's Best Friend Requires A Minimum Investment Of Time. More Than That, Though, It Takes Emotional Energy. Caring About Someone Deeply Is Exhausting.

Do You See The Consequences Of The Way We Have Chosen To Think About Success? Because We So Profoundly Personalize Success, We Miss Opportunities To Lift Others Onto The Top Rung...we Are Too Much In Awe Of Those Who Succeed And Far Too Dismissive Of Those Who Fail. And Most Of All, We Become Much Too Passive. We Overlook Just How Large A Role We All Play—and By “we” I Mean Society—in Determining Who Makes It And Who Doesn’t.

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