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To Achieve Consistently Terrific Customer Service, You Must Hire Wonderful People Who Believe In Your Company's Goals, Habitually Do Better Than The Norm And Who Will Love Their Jobs; Make Sure That Their Ideas And Opinions Are Heard And Respected; Then Give Them The Freedom To Help And Solve Problems For Your Customers. Rather Than Providing Rules Or Scripts, You Should Ask Them To Treat The Customer As They Themselves Would Like To Be Treated - Which Is Surely The Highest Standard.

-Richard Branson

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To Achieve Consistently Terrific

Richard Branson

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To Achieve Consistently Terrific Customer Service, You Must Hire Wonderful People Who Believe In Your Company's Goals, Habitually Do Better Than The Norm And Who Will Love Their Jobs; Make Sure That Their Ideas And Opinions Are Heard And Respected; Then Give Them The Freedom To Help And Solve Problems For Your Customers. Rather Than Providing Rules Or Scripts, You Should Ask Them To Treat The Customer As They Themselves Would Like To Be Treated - Which Is Surely The Highest Standard.

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One Night, I Was Chatting With A Group Of 16-year-old Girls Over A Few Drinks About A Name For The Record Store ... A Bunch Of Ideas Were Bounced Around, Then, As We Were All New To Business, Someone Suggested Virgin. It Smacked Of New And Fresh And At The Time The Word Was Still Slightly Risqué, So, Thinking It Would Be An Attention-grabber, We Went With It.

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Loyal Customers

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Have Fun, Work Hard And Money Will Come. Don't Waste Time - Grab Your Chances. Have A Positive Outlook On Life. When It's Not Fun, Move On.

Any Successful Entrepreneur Knows That Time Is More Valuable Than Money Itself.

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Don't Wait Till You Are Big Before You Begin Building Your Brand. Build A Brand From Scratch Alongside Your Business.

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I Think Sometimes When You Come From A Conservative Background, You Want To Rebel A Little Bit. I Dropped Out Of School At 15 And Learned Early In Life That Saying Yes Was A Lot More Fun Than Saying No. If You Have The Opportunity To Explore The Skies And Attempt Something People Haven't Done Before - Well, I Was Damned If I Was Going To Sit Around Watching Television While Someone Else Was Doing It.

If You Take Care Of Your Workers They'll Take Care Of Your Business.

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I Think That You're Going To Get So Much More Out Of Life If You Just Say Yes At Every Opportunity.

My Biggest Motivation? Just To Keep Challenging Myself

Seek Out Strategic Alliances; They Are Essential To Growth And Provide Resistance To Bigger Competition.

Because I Don't See Virgin As A Company But As A Way Of Life And I Fully Enjoy It, I Don't Think I'll Ever Retire.

Never Take Your Eyes Off The Cash Flow Because It's The Life Blood Of Business.

We've Got An Engaging, Edgy, Vibrant, Fun Product, ... It May Or May Not Work, But We're Going To Give It Our Best Shot.

Business Is The Force Of Change. Business Is Essential To Solving The Climate Crisis, Because This Is What Business Is Best At: Innovating, Changing, Addressing Risks, Searching For Opportunities. There Is No More Vital Task

I Am A Great Believer That You Need Passion And Energy To Create A Truly Successful Business. Remember Many New Businesses Do Not Make It And Running A Business Will Be A Tough Experience, Involving Long Hours And Many Hard Decisions - It Helps To Have That Passion To Keep You Going.

Realize That The People Who Are Working With You, This Is Their Life. You Know, 80% Of Their Time Is Spent At Work. Make Sure That They're Proud Of What They're Doing, That They're Enjoying What They're Doing.

Meet Regularly With Your Business Team And Brainstorm. Intricate Business Problems Are Mostly Resolved At Brainstorming Sessions.

A Business Is Simply An Idea To Make Other People's Lives Better.

What Can You Do To Make A Difference? And Why Should You Do It? (...) The Scale Of One's Social Investments Doesn't Matter. What Matters Is That You Operate As A Force For Good At Every Scale Available To You.

Making A Difference

If You Want To Be A Millionaire, Start With A Billion Dollars And Launch A New Airline.

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We Will Eventually Build Space Science Labs And Hotels, Prodding The Capability For Missions Beyond The Orbit Of The Earth. Our Space-hotel Guests Will Be Able To Take Breath-taking Excursions, Flying A Couple Of Hundred Feet Above The Moon's Surface In Small Two-man Spaceships. In Time, We Will Launch Missions To Mars And Beyond.

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Loyal Customers

I Think Entrepreneurship Is Our Natural State--a Big Adult Word That Probably Boils Down To Something Much More Obvious Like Playfulness.

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